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Suzhou

Rated 4.6 out of 5 by 220 reviewers.
Rated 2.0 out of 5.0 by A Crazy Bad Experience As a business traveler, I stay far too many nights at hotels all over Asia but have never had an experience like I did at the Intercontinental in Suzhou. The check-in for my 2 night stay went smoothly, or so I thought. However, the next evening, after a full day of meetings, I returned to my room only to find that my key didn't work. When I called from the house phone, they told me I wasn't registered and to please come down to the desk. Then started a 1 hour nightmare, when I was told that I had made a mistake and was not in the right room or perhaps, not even in the right hotel. When I insisted that it was the right room and that my luggage and laptop were sitting in that room, they denied it and repeatedly asked if I wanted to check-in. Despite my protests that not only had I checked in, but I had already spent one night in the hotel and that my luggage was in the room, they suggested I had mixed up the hotels or that I was sick and needed a doctor. I finally persuaded them to let me enter the room with a manager to show them my red carry-on bag, my laptop, and my banana on top of the minibar.. And, when we entered the room, there on the ty was the initial in house message on the screen welcoming me to the hotel. What followed was a curt response to return back down to the lobby reception desk to get a new key. No apology for the time wasted trying to convince them I was in the right hotel, in the right room, on the right day. Not a good day for the Intercontinental. 16 July 2014
Rated 5.0 out of 5.0 by 床铺舒适,服务一流 这个酒店是我住过最舒服的酒店了,首先地理位置非常好,在景区附近。整个酒店景色优美,员工服务到位。进到房间躺在床上,那个舒适度非常好,被子非常柔软。每天打扫卫生及时,总体来说给我旅行增添了非常美妙的夜晚。 15 July 2014
Rated 3.0 out of 5.0 by 不诚信,体验一般。 升级房间的时候说没有,半夜空调声音大的像拉风箱,工程人员搞不好,结果一番折腾换房间,早知如此何必当初。 13 July 2014
Rated 5.0 out of 5.0 by Great place to stay in Suzhou This is probably in my view one of the best hotels in Suzhou in terms of quality and price. It is worth the value for money specially the executive lounge with the view and the choice of food and wine. And the lobby now has more selection of wines then before so they really improved based on the feedback from customers. I will definitely be returning to this hotel in the future. 11 July 2014
Rated 4.0 out of 5.0 by Expensive Good place to stay, not suited for the "best bang for the buck" types! 08 July 2014
Rated 5.0 out of 5.0 by 国内一流的酒店 员工服务很周到,到店之后整体感觉都很好,大堂明亮,位置绝佳,酒店出门就是很美的金鸡湖。 天气好的时候,可以直接看到很远的地方 07 July 2014
Rated 5.0 out of 5.0 by 硬件一流,软件尚需提升 位置装修都是非常棒的,但是前台服务不尽如人意。入住和离店都遇到一些问题,这在其他五星级酒店应该可以得到更好的解决,但是洲际相对比较草率,为此行最大的遗憾。 06 July 2014
Rated 3.0 out of 5.0 by 糟糕的一次入住 由于预订的比较晚,到店后没有空余房间,在前台的建议下补了差价升级到1603房。晚上窗外有比较响的歌声,暂时无法判断出来自于酒店西侧的月光码头还是工地。 歌声时断时续,晚上使用走廊内电话致电酒店的HELP ,看酒店员工的反应,这个噪音应该不是偶尔的。那么在CHECK IN的时候应该提醒我 并且,晚上致电HELP的时候提醒了,房间内有婴儿在休息,酒店如果需要联系我请发消息到我入住资料里留的手机号码,但是还是打的房间内电话,漆黑之中跑去接电话,撞到了桌子....Oh..no.... 1603房间,浴缸的热水旋钮底座松动了,不固定,尝试了几次放出的热水都是细水长流,也可能当时比较焦急,没有再尝试。因为我家的宝宝是个到了时间点不洗澡就会非常非常哭闹的习惯....我和太太用了非常愚蠢的办法,使用热水壶往浴缸内倒热水。折腾了1个半小时..... 晚上房间内应该存在2只以上的蚊子,使用了8片驱蚊贴都没有能完全起到效果,2个成人一名婴儿晚上断断续续的没有休息好,但是已经无力去换房了....U got be kidding ! 第二天的计划当然是取消了。。。 05 July 2014
Rated 5.0 out of 5.0 by 洲际酒店中比较出色的一家 酒店保持了洲际酒店的一贯水准,各方面都比较出色,但是还是有几点不足。 1、酒店的中餐厅菜品种类比较少,应当结合本地特点增加有特色的食物。 2、自助餐和早餐应当提示过敏信息,以满足过敏体质的客人的需求。特别是非现场制作的食物,不要说客人,就是服务员也不能确定具体成分,造成过敏体质的客人的困扰。 3、客房服务的及时性还需要进一步加强,如果有特别原因不能提供服务也需要及时和客人说明。有次晚间请客房服务提供一把水果刀,服务人员态度很好,但是一直没有送来,也没有说明原因。 虽然还有不足,但是总体上说,还是瑕不掩瑜,是洲际酒店中比较出色的一家 05 July 2014
Rated 5.0 out of 5.0 贴心的服务,良好的硬件 苏州洲际地理位置好,酒店较为新,设施保养得非常好。工作人员彬彬有礼,前台工作人员真正站在顾客的角度来服务,殊为不易,最大化的满足客人的个性化要求。下次来苏州还会继续入住的。 04 July 2014
Rated 4.0 out of 5.0 by Intercontinental Suzhou Hotel stay was great. Can access nearby malls for shopping and food easily. With many choices on brands and restaurants. And if you are keen to explore Suzhou on train, there is access to the station just across the hotel; within walking distance. Easier to travel by train then switch to taxi to reach the desired tourist attraction. Especially during peak travel times. 02 July 2014
Rated 5.0 out of 5.0 by 非常好的体验 一如既往的洲际酒店品质,酒店给platinum会员进行了升级,湖景房非常美,房间设计很典雅,总体感觉太棒了,极力推荐!下次来还住! 30 June 2014
Rated 5.0 out of 5.0 by Great experience Great room, comfortable bed and courteous staff are some of the reason I was really impressed about this hotel. 29 June 2014
Rated 5.0 out of 5.0 by IC中国酒店里服务NO.1 服务确实很好,所有人员都是。从迎宾 前台 到服务员 餐厅工作人员。都非常的友善,发自内心的微笑。积分兑换的房间给免费升级了房间 给了酒廊待遇,感谢!(我是PA)听说7.1以后没了,好可惜。升级的房间正对湖,非常棒。儿子很喜欢,酒店很安静,隔音很棒!自助餐厅真心好,所有吃的洲际品牌酒店自助餐里应该算是最好的了,水果也很新鲜!感谢苏州IC给我一个愉快的周末度假旅程,我还会再来的! 27 June 2014
Rated 5.0 out of 5.0 by 環境服務一流 總體服務員的質素比較高,服務周到,態度禮貌親切。 酒店周圍環境、房間內各用品陳設,都很有特色,也令人感覺舒適。 餐廳食物和服務,水準很專業。 有一點希望改進的是,工作人員例如送回洗好的衣服拍門時,不要拍得太急,應有一兩分鐘等待,讓客人有時間走過來開門,一直敲門或一直按門鈴都會覺得不禮貌。 總的而言,蘇州洲際還是一家我比較喜歡的酒店。 27 June 2014
Rated 5.0 out of 5.0 by 非常完美的酒店 酒店的地段、硬件及服务在华东区真的是一流的!这i次在酒店发生了小意外,酒店迅速作出反应,送我们到医院看病并且支付了全部医疗费用,服务相当专业,同行的朋友更是对酒店赞赏有加! 26 June 2014
Rated 5.0 out of 5.0 by 位置不错 服务很好 苏州无锡附近的酒店,大抵是有几分特色的。 然洲际之优势,较之其它更添几分地利,加之服务人员热情兼得人和。 体验良好,推荐! 26 June 2014
Rated 5.0 out of 5.0 近乎完美的苏州洲际酒店 6月21日第一次入住苏州洲际酒店,无论酒店软硬件设施、餐饮品种和质量、酒店周边环境,令我们本次入住体验相当满意,只是遗憾周末下雨,未能有更多时间外出。 25 June 2014
Rated 5.0 out of 5.0 by 服务很好 周末入住,前台服务和餐厅服务都很不错,就是空调的控温调节不够完美,大中小档的噪音区别不大,对于噪音敏感的人有些影响。 25 June 2014
Rated 5.0 out of 5.0 by EXCELLENT Hotel Excellent hotel! We enjoy our holiday in this hotel. Comfortable bed & great service. We will come again. 25 June 2014
Rated 5.0 out of 5.0 by Very comfortable bed and the staff makes you feel honoured It is a great place for business stay. Great bed, staff and services. Best services in SIP 23 June 2014
Rated 4.0 out of 5.0 by 行政酒廊不能免费使用了,性价比就低了 唯一有一点就是酒店行政酒廊要从7月1号开始收费了,感觉白金卡没有什么作用和价值了。逼着大家去买洲际大使卡嘛 20 June 2014
Rated 4.0 out of 5.0 by Nice Hotel Most features of the hotel are great. The room is very nice and clean. Would be nice if there were more places to store clothing in drawers. There is adequate closet space, but little to no drawer sapce. Laundry prices are quite expensive. 16 June 2014
Rated 4.0 out of 5.0 by 客房服务一流 需要什么都可以及时给以反馈和帮助,很好。很好的洲际集团的住宿体验,非常好的感受,会带家人和朋友再一次入住洲际酒店集团 16 June 2014
Rated 5.0 out of 5.0 by 豪华舒适 位置绝佳,设施以及服务品质一流的酒店. 配得上洲际顶级品牌的名誉. 优秀的房间设施以及餐饮服务. 健身中心以及游泳池令人赞叹. 16 June 2014
Rated 5.0 out of 5.0 by Nice hotel, good location IC is one of my favorite hotel when traveling Suzhou. 16 June 2014
Rated 5.0 out of 5.0 by 服务不错 接待人员的服务态度不错,从入住到退房,都给人很舒服的感觉。门童及其他餐厅接待人员的服务也很及时,态度诚恳。 14 June 2014
Rated 5.0 out of 5.0 Nice service The staff is very nice . the view of the room is great. I lilke the food of the breakfast . It is even can take away a coffe. It is a very good service. 13 June 2014
Rated 5.0 out of 5.0 地理位置不错 总体感觉不错, 地理位置不错, 房间干净, 服务人员热情, 周围也有不错的商圈和景点,出行也比较方便. 唯一的缺点是早餐要排队, 这一点在我住过所有的豪华酒店都没有遇见过, 希望将来能改进! 12 June 2014
Rated 5.0 out of 5.0 by 一点个人建议 房间水果种类过于单一,同样洲际,杭州洲际在水果的种类上就相当丰富。然后皇冠假日酒店也能提供五种以上的水果。这一点我觉得苏州洲际应该有所改进 12 June 2014
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Suzhou
  • 288 Wang Dun Road
  • Suzhou , 215028
  • China, People's Republic Of
  • Front Desk +86-512-62858888

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, French, Italian, Japanese, Dutch , Chinese

Pet Policy

No Pet Allowed
  • Local Time

    9:17 PM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available
    • Evening Reception Desk Open

    Currency

    • Chinese Yuan ¥ (CNY)

    Accessibility

    • 4 Room(s) with Accessibility Standards
    • Parking