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Rated 4.6 out of 5 by 207 reviewers.
Rated 5.0 out of 5.0 by Welcoming place to stay Very efficient staff Vast and stylist rooms Internet bandwidth insufficient for tele-conferencing 02 June 2014
Rated 5.0 out of 5.0 by Greate hotel Good hotel - nice bar, restaurant - alternative shops and restaurants in walking distance - ready to help you out where needed Would appreciate more healthy food & drink options and Bistro type food options - take variety into account for frequent staying guests 01 June 2014
Rated 5.0 out of 5.0 by 物超所值 优悦会会员识别待遇高,物超所值。附近购物吃饭非常方便。行政酒廊看金鸡湖无以伦比。平时出差,旅行的时候会尽量选择IHG的品牌。 酒店的地理位置好。交通方便。 服务人员热情,周到。 01 June 2014
Rated 5.0 out of 5.0 下榻苏州工业园区酒店的不二选择 每次入住都有家的感觉,前厅到酒廊,服务都是很好。特别是酒廊可以观览金鸡湖迷人的景色,周边商业和其他娱乐设施比较完善。 28 May 2014
Rated 5.0 out of 5.0 by 非常棒的酒店 酒店的硬件设施很好,软件业很棒,每次进门都会遇到酒店人员的微笑问候,地理位置很好,可以到旁边的时代广场购物吃饭,也可以到金鸡湖畔散步,27楼的CLUB也很棒,针对白金会员,有HAPPY HOUR,非常棒的酒店! 23 May 2014
Rated 5.0 out of 5.0 by 近乎完美的五星级酒店该有的服务 接触到的每一位员工都能感受到热情和专业,房间安静,空调系统安静,(不像杭州洲际的空调夜间即使是最低档也很大噪音)。感觉躺下就能睡着,睡眠质量很高。(这点相当不容易,杭州洲际竟然能听到隔壁房的电视声音)。泳池一流,还有温水按摩池,泳池周围放有很多备用毛巾,(而杭州洲际泳池周围没有毛巾,要从更衣室带出来,而且更衣室每位客人只准备了一条毛巾,感觉和苏州洲际简直没法比。)(杭州洲际的大堂电梯附近有刺鼻的香氛,很难闻。)苏州洲际我没记住有什么味道,但我记住了酒店的舒适,贴心,专业和热情的服务,有家的感觉,有再次入住的冲动。(而杭州洲际的服务和管理水平,让人怀疑是否由同一家洲际在管理。) 22 May 2014
Rated 4.0 out of 5.0 by 很不错的住宿体验 带着父母和小孩一起过了个周末。服务各方面都很不错。老人可能稍有不便,浴缸边没有扶手,对于年纪大的老人来说不方便。房间空调不是特别灵敏。出此之外,其他的都非常满意。 最后,我们离店的时候还把一样东西忘了。酒店第二天就给寄回来了。工作非常严谨,需要本人提供身份证复印件,这个能够理解。 下次还会来住。 21 May 2014
Rated 5.0 out of 5.0 美丽的湖景港湾 入住酒店第一次感受金鸡湖从高处俯视的美丽夜景,超赞!很安静,周围环境也不错!细节很到位,绝对超五星。 19 May 2014
Rated 5.0 out of 5.0 by 景色很好 湖景房很不错,金鸡湖绝对是为酒店增色不少。硬件很好,服务不错。早饭一般。 凑字数凑字数凑字数凑字数凑字数 19 May 2014
Rated 3.0 out of 5.0 by Not honest There is a big construction site making all kinds of noise. But the when I booked the hotel via website, the hotel did not inform the clients. Once arrived, I have to argue a lot before the hotel staff changed my room from facing the construction site to a more quiet site. The hotel should inform guests on the website that half of the rooms in the hotel is facing the construction site and loud noise is expected. 19 May 2014
Rated 5.0 out of 5.0 by 非常不错的酒店 总体:苏州洲际温馨舒适,商旅首选。 个人评价:是目前住过的洲际旗下服务最好的酒店,没有之一。尤其是会员识别度,其他很多酒店都难望其项背。 给IHG的建议:希望IHG集团应该意识到既然设立会员制度就应该予以其高端会员拥有相应待遇,而不是任由旗下酒店随意漠视会员级别。难道那些花了钱入住的会员才是iHG集团认可的会员?不花钱用积分入住就是不是会员了?如果这样还要搞什么积分活动,还要搞什么中华梦想? 18 May 2014
Rated 5.0 out of 5.0 by Wow....again Another very memorable stay at the Hotel Intercontinental in Suzhou. For further information I would like to refer to my "Guest Experience Rating" and "Pros", simply First Class!! To the entire Hotel Intercontinentel Suzhou Team: THANK YOU VERY MUCH. Please keep up the good work. Looking forward beeing back soon!!! M_M_T 18 May 2014
Rated 4.0 out of 5.0 by 舒適的旅程 酒店環境優 地理位置佳 餐飲部論是自助餐 牛排房或是飲茶餐廳 每一間都很好吃 頂樓酒吧氣氛佳 會再來住 15 May 2014
Rated 5.0 out of 5.0 by 体验豪华和服务 从进门到退房 都感受到热情的服务, 不愧是华东第一ic 以后还回来入住 积分换房 给全套待遇和湖景房 ! 27楼风景很好 晚上要看风景 记得提前预约 不然就没靠边的 12 May 2014
Rated 5.0 out of 5.0 by Best Around Shanghai The last weeks we stayed in so many different Intercontinental Hotels in and around Shanghai (Shanghai, Chengdu, Nanjing, Wuxi, Suzhou, Hangzhou) with totally different impressions, but the best of all these Hotels is Intercontinental Suzhou followed by Hangzhou and Pudong. At the end of the row is Puxi located followed by Wuxi. the last place goes to the Ruijin. I can recommend the intercontinental SUZHOU to everyone, for Business and Leisure. The breakfast is filled up with fresh Food till the last Minute. The straff is well educated, friendly, helpful and always on service espacially in the Club Lounge. Great Job, congratulations from me and my wife 03 May 2014
Rated 5.0 out of 5.0 by 非常不错的酒店 非常不错,今年的第三次入住,各个方面都很满意,越住越喜欢。去苏州的首选,希望大家都能去体验一下,推荐! 02 May 2014
Rated 5.0 out of 5.0 by 舒适地体验 我在此酒店住了近20天, 干净,舒服。但电视坏了两次,说是系统死机,重启后就好了,小事。 早餐品种非常丰富,中西餐都有,但我住的时间比较长,20天都没有变过,建议1周能变换些花样,以适应常住酒店的客户。 29 April 2014
Rated 5.0 out of 5.0 by Great Stay My stay was a pleasure, your staff was extremely friendly and helpful, the workout room is nice, the lounge is nice, the room was always clean and ready for me, it was a great experience again. Thanks, Pat 28 April 2014
Rated 4.0 out of 5.0 by International grade service The best hotel in Suzhou with great rate and professional service. 27 April 2014
Rated 5.0 out of 5.0 by Great service for reasonable price (corporate rate) A great place to stay, specially for IHG rewards members. Recognition for members is good although not consistant. But the place has a great location and views. The club lounge has a great view and the food choice is great with nice choices of wine. The Caramba bar at the ground floor has great live music and good choices of wines. But the lobby bar has a menu but no stock of the wines shown in the menu...something to improve perhaps. Great gym facilities with 24 hrs opening. Wifi is a bit slow in my room though. 24 April 2014
Rated 2.0 out of 5.0 by Dishonest hotel - beware of room rate... This was my third time to stay at IC Suzhou. For my first visit in Nov 2013, I already found that the room rate was calculated wrongly. I wrote a review (please refer to my review dated Nov 29) and Jack (Front Office Manager) replied me that "we avoid same problem happen again in future". The consequence is....same problem happened again. I booked two rooms for 2 nights via IHG website. I am clever this time. I printed out my reservation details in advance. When I checked in, they really charged me RMB100 more per room per night. Luckily, I have paper evidence this time. They finally admitted that their system has problem and this causes more expensive room rate. This is ridiculous. I never encounter this problem in other hotels, except IC Suzhou. Be remember, I was tricked by this hotel second time. The front desk also told me one of my rooms was upgraded. I said I deserved as I am an Ambassador member. They said I was not. You have to paid for an Ambassador member. I said I already paid! I didn't want to argue anymore, and thanked their "generous" upgrade. I wonder that my status was not shown in the computer. One positive thing tis that the breakfast is greatly improved. Overall, same comment - Great hardware, but poor software. IC Suzhou is just a typical China-standard hotel without good management. In my next visit to Suzhou, I avoid IC suzhou and already booked a room in Crown Plaza Suzhou instead. 15 April 2014
Rated 4.0 out of 5.0 by very good service This time the hotel offer me a full view room. The room is fantastic. I also like the Riva restaurant. They have the best steak in town and best service. You can have a variouse choice of steaks and many others. They always satisfy your request. 13 April 2014
Rated 5.0 out of 5.0 by 很喜欢苏州洲际,儿童乐园开放太适合带小小孩的家长了 苏州洲际是江浙沪来的最多的一家酒店了,前前后后10多次有了吧,整体服务确实很不错,现在尤其是3楼新辟的儿童乐园,大爱,带小小孩的家长可以更多的选择苏州洲际了。 09 April 2014
Rated 5.0 out of 5.0 by Another fine stay I stayed here again (7-8 times now) March 28-30. Once again I was given a nice upgrade, as Platinum Ambassador. The only drawback was that I was on the side of the hotel with construction going on, but it only bothered me in the morning. Overall, the room was very nice, clean, and all facilities met my standards. I did not eat at Riva this time, I hope to next time. I did have a meal at the lobby buffet, it was very good. Also, I went to Carumba Bar each evening after returning from dinner. The staff is great, especially Olena, Daniel, and Ling. The music is very good as well. I even was given an upgrade by the concierge service when I used the hotel car service for return trip to Shanghai. Thank you, I look forward to my next visit in Suzhou! 04 April 2014
Rated 5.0 out of 5.0 贴心,超值 白金会员积分房,除房间升级外,还提供了行政酒廊待遇,免除很多麻烦,check in礼物非常贴心。 湖景房正对金鸡湖和摩天轮,白天夜间都美不胜收。 03 April 2014
Rated 5.0 out of 5.0 by 位置,房间具佳! 入住苏州洲际,酒店坐落于金鸡湖畔,下楼走两分钟就是时代广场和久光!周边环境没得说。房间升级为贵宾湖景房,浴缸很大,风景很好,非常适合情侣入住! 19 March 2014
Rated 5.0 out of 5.0 by 值得专程前往的酒店 酒店位置和周围环境都非常好,正对着金鸡湖;设施维护的很好,服务很温馨、餐饮也让人很满意;值得专程前往去体验 14 March 2014
Rated 5.0 out of 5.0 by Great Hotel with first class services It was a pity that I had only some hour to stay in this very comfortable hotel. The rooms are excellent as well tzhe breakfast buffet. Hope to come back soon. Thanks and best regards 12 March 2014
Rated 5.0 out of 5.0 by professional staff Great experience, rooms are confortable and in room dinning service is quite fast. Just need to improve the breakfast as most of the time we have to ask things twice to get what we order... 09 March 2014
Rated 5.0 out of 5.0 by 应该说还不错,稍有遗憾! 两个星期中,住了三个晚上。 房间干净整洁,很舒适。 美中不足的是,酒店楼下在搞食品活动,破锣似的的喇叭放着广场舞曲,吵得根本无法休息。 另外,房间内的空调,温度无法调节,所以最后一个晚上,感冒了,一个多星期了,至今未好 :( 09 March 2014
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  • 288 Wang Dun Road
  • Suzhou , 215028
  • China, People's Republic Of
  • Front Desk +86-512-62858888

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Languages spoken by staff

English, French, Italian, Japanese, Dutch , Chinese

Pet Policy

No Pet Allowed
  • Local Time

    6:10 PM
    • CHECK-IN

      2:00 PM

      12:00 PM Late Check out Available
    • Evening Reception Desk Open


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    • 4 Room(s) with Accessibility Standards
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