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Suzhou

Rated 4.6 out of 5 by 269 reviewers.
Rated 5.0 out of 5.0 by 景色一流,酒廊服务超棒,早餐完美 03房景色一流,270度景观 行政酒廊服务超棒,搞定早晚两顿饭 西式早餐厅完美,什么都有,很有特色,味道不错 07 August 2014
Rated 5.0 out of 5.0 by 良好的入住体验 房间宽敞明亮,设施完善,早餐丰富,酒店服务到位 房间宽敞明亮,设施完善,早餐丰富,酒店服务到位 房间湿度较大,希望有所改善 03 August 2014
Rated 4.0 out of 5.0 by Great hotel overall Great new hotel with excellent rooms and view of Jingji lake. Close walking distance to times square mall. Wish there were more breakfast options and the staff was more attentive in making to go lunch orders, as they kept giving me the wrong food and not on time. Loved the rooms though. Will consider next time at Suzhou. 03 August 2014
Rated 5.0 out of 5.0 by 物超所值 苏州洲际酒店已经是我和朋友们来苏州的指定下榻酒店,酒店总是保持着一流的服务水平,员工服务很是热情,总是竭尽所能的帮我,32个赞~~ 02 August 2014
Rated 5.0 out of 5.0 by 房间朝向好 房间很舒适,朝向好,景色佳。此外员工服务态度很好!只是这次很匆忙,没有体验健身和游泳设施,下次还会来住。 30 July 2014
Rated 5.0 out of 5.0 by 位置和服务一流,超值的酒店 酒店位于美丽的金鸡湖边、酒店的设施不错、遇到的工作人员服务态度和蔼,服务一流,是国内最超值的洲际酒店之一 30 July 2014
Rated 5.0 out of 5.0 by Outstanding Service I was now already the 4th time for 14 days on business in Suzhou. The service and all the facilities are exceptionally well even for InterContinental standards. All employees strive to make your stay as comfortable as possible. From check-in, the doormen, the staff at the spa or at breakfast everything was just perfect. Thank you very much, I really felt relaxed and at home. 28 July 2014
Rated 5.0 out of 5.0 by 不错 总体还是不错的。 周六入住时人特别多,因有大使卡特意问了结果还是要排队,这点同其他的洲际有点欠缺。 排队期间有点小插曲,看到旁边一个柜台空了,也没有人上去,而且刚离开的客人的的确确办的是入住,我就上去了,结果和我说了句是只办离店,还没等我说,就招呼了一老外上来(说实话我还真不晓得老外什么时候冒出来的)。时候轮到我办理的时候反映此事解释说那边确实是办理离店只有空挡才办理住店,那你立个牌子说明下下呀,再者刚才那位你也听我说说呀,我人还站在柜台前,还没反应过来就招呼其他客人过来好像不是很妥吧。虽然时候酒店有道歉信。 另外还有个细节希望酒店注意下,入住房间电视上我的名字写错了,我想就算我签字潦草,可是你们有上传身份证的呀,身份证上的字总归清楚吧。 不过令人开心的是此次帮我连升两级从一般的套房升至湖景豪华套房,房间好漂亮,还有胶囊机,吃掉不少胶囊,^_^,卧室的马桶是智能的噢,不过本人屁股小,不是非常适合。客厅的不是。全景玻璃,外面的风景尽收眼里(后来下楼来看,我们的房型是在I字下面的,感觉是景观最好的房型)客厅、卧室、卫生间都可以观赏到湖景,晚上泡在浴缸观观湖景,看着摩天轮在缓慢的旋转,运气好还有人在放烟花。 俱乐部在27漏,景色不错,里面的布局也喜欢,不过下午茶可能因为人不多品种很少量也少,一般点心一个品种就3个左右,而且补货很慢,有点不够大气不像洲际的风格,不过味道还是不错的。晚餐还行同样量不太多不过补货就比下午及时多了,服务员也多,不过冰激凌稍微有点小失望,原本以为是慢慢的小盒装,结果打开里面是人工挖的小球一枚,而且有的只有半个或是空心的。早餐是最丰富的,有进口的盒装酸奶,味道不错浓浓的那种,建议面挡的碗可以稍微大些。 交通方便,从边门出去马路对面过桥走一点的时代广场那边就有地铁,摩天轮就在旁边走走就好,还有久光、玩具反斗城等好多商场,吃喝玩乐都有。 28 July 2014
Rated 5.0 out of 5.0 by Ask Them Anything The Concierge team is top-notch! Very welcoming and able to help with any requests. My wife sent me on a shopping mission and the Concierge team went out of their way to make sure the particular store was open and gave the taxi driver specific directions on how to get there. Everything went smoothly and scored big points with my wife! 28 July 2014
Rated 5.0 out of 5.0 by 酒店管理和员工服务非常好 员工在接听电话能够最短时间满足顾客需求,房间设施没有任何问题,日常用品没有短缺和位置摆放不整齐。早餐食物比较丰富,果汁饮料没有不新鲜问题。 28 July 2014
Rated 5.0 out of 5.0 by Thanks for the great stay Amazing service, great hotel, clean, modern, and very homely. 28 July 2014
Rated 5.0 out of 5.0 by 很好的酒店,符合预期 积分包价入住,白金卡,普通房升级到湖景,周边商业完善,有着很好的住宿体验。泳池很棒,管理也很好,要求佩戴泳帽入水,赞一个!大概由于时间点的关系,偌大的游泳池只有侄子一人在使用,工作人员敬业的呆在泳池边陪伴,据他回来告知,泳池的浴室还配备脱水的洗衣机,非常的贴心。房间设施齐全,风格偏商务。由于酒店新政策,诸多网友提及的白金卡也有酒廊使用的厚道待遇预料中的没有给予,不过前台的接待也礼貌的提及到了,并做出了解释。礼宾服务反应迅速,一切都很好。侄子说,房间的外层窗户似乎有点脏,看金鸡湖也好脏,早餐真心不错。我说,一切都不错,以后得行政入住体验酒廊。 26 July 2014
Rated 5.0 out of 5.0 by Great experience as usual Having been stayed here for 25+- times since last year, helped me to get my Royal ambassador status earlier this year :) My first choice when travelling in suzhou, biz or leisure. Found Misa moved from Lounge to Front desk, but kind and helpful as before. Lake view is even more exceptional this time of the year when air quality is in the green zone. Do not miss it when you are in suzhou! 23 July 2014
Rated 5.0 out of 5.0 by 服务一流,房间设计很大气 服务意识和态度非常好。客房装修风格很喜欢,保养的也不错。晚上在Sky lounge喝了几杯,风景氛围不错,就是调酒速度实在是太慢了。 23 July 2014
Rated 5.0 out of 5.0 by 国内一流的酒店 绝对是苏州 数一数二的酒店,位置绝佳,员工服务热情,总是充满微笑,总是可以第一时间提供帮助,每次去苏州一定会住苏州洲际。 23 July 2014
Rated 5.0 out of 5.0 by great location, attentive staff Clean Great breakfast buffet Good location Nice bathroom 22 July 2014
Rated 5.0 out of 5.0 by First time business visitor to Suzhou Stayed in Suzhou 5 nights while visiting the area for business. I was surprised by the city of Suzhou and by the hotel. The Intercontinental is a newer property and is very luxurious and is good value. The proximity to the lake, shopping malls and subway make this a great location. The subway provides convenient access to the old city and a number of older historical sites. The breakfast buffet is excellent and gym is clean and has new equipment.....would highly recommend this hotel! 22 July 2014
Rated 5.0 out of 5.0 by 硬件水準不錯 1. 行政酒廊早餐或其他時段都經營得很好, 但人手太少, 現做的東西要等很久, 服務人員都很認真跑來跑去, 但實在太忙 2. 27樓朗吧位子太少, 室外空間可以再精緻一點 3. 前台很認真, 效率不錯, 但大使會員的優惠一概沒有說明, 自己猜, 感覺上就是很認真做事的辦事員, 有問有答, 不主動對方就不吭聲了, 少了點人味 4. 房間裡面沒有音響撥放系統, 這點可以改進就好了, 連Holiday Inn Express都有, 不是所有人都喜歡看電視的, 聽聽音樂也是很重要的 5. 套房的化妝區域實在太暗, 看都看不清楚, 跟矇著眼睛化妝沒啥區別, Intercontinental Club Room的化妝台在更衣室裡面, 也好不到哪裡去, 太暗!!! 16 July 2014
Rated 5.0 out of 5.0 Best hotel in Suzhou The hotel has perfect location with all living facilities around the place. The lake view room has a great and stunning lake view of Jinji lake. Staffs are nice an friendly. Services are great. I have to say this is the best hotel so far in Suzhou. Keep it up. 16 July 2014
Rated 2.0 out of 5.0 by A Crazy Bad Experience As a business traveler, I stay far too many nights at hotels all over Asia but have never had an experience like I did at the Intercontinental in Suzhou. The check-in for my 2 night stay went smoothly, or so I thought. However, the next evening, after a full day of meetings, I returned to my room only to find that my key didn't work. When I called from the house phone, they told me I wasn't registered and to please come down to the desk. Then started a 1 hour nightmare, when I was told that I had made a mistake and was not in the right room or perhaps, not even in the right hotel. When I insisted that it was the right room and that my luggage and laptop were sitting in that room, they denied it and repeatedly asked if I wanted to check-in. Despite my protests that not only had I checked in, but I had already spent one night in the hotel and that my luggage was in the room, they suggested I had mixed up the hotels or that I was sick and needed a doctor. I finally persuaded them to let me enter the room with a manager to show them my red carry-on bag, my laptop, and my banana on top of the minibar.. And, when we entered the room, there on the ty was the initial in house message on the screen welcoming me to the hotel. What followed was a curt response to return back down to the lobby reception desk to get a new key. No apology for the time wasted trying to convince them I was in the right hotel, in the right room, on the right day. Not a good day for the Intercontinental. 16 July 2014
Rated 5.0 out of 5.0 by 床铺舒适,服务一流 这个酒店是我住过最舒服的酒店了,首先地理位置非常好,在景区附近。整个酒店景色优美,员工服务到位。进到房间躺在床上,那个舒适度非常好,被子非常柔软。每天打扫卫生及时,总体来说给我旅行增添了非常美妙的夜晚。 15 July 2014
Rated 3.0 out of 5.0 by 不诚信,体验一般。 升级房间的时候说没有,半夜空调声音大的像拉风箱,工程人员搞不好,结果一番折腾换房间,早知如此何必当初。 13 July 2014
Rated 5.0 out of 5.0 by Great place to stay in Suzhou This is probably in my view one of the best hotels in Suzhou in terms of quality and price. It is worth the value for money specially the executive lounge with the view and the choice of food and wine. And the lobby now has more selection of wines then before so they really improved based on the feedback from customers. I will definitely be returning to this hotel in the future. 11 July 2014
Rated 4.0 out of 5.0 by Expensive Good place to stay, not suited for the "best bang for the buck" types! 08 July 2014
Rated 5.0 out of 5.0 by 国内一流的酒店 员工服务很周到,到店之后整体感觉都很好,大堂明亮,位置绝佳,酒店出门就是很美的金鸡湖。 天气好的时候,可以直接看到很远的地方 07 July 2014
Rated 5.0 out of 5.0 by 硬件一流,软件尚需提升 位置装修都是非常棒的,但是前台服务不尽如人意。入住和离店都遇到一些问题,这在其他五星级酒店应该可以得到更好的解决,但是洲际相对比较草率,为此行最大的遗憾。 06 July 2014
Rated 3.0 out of 5.0 by 糟糕的一次入住 由于预订的比较晚,到店后没有空余房间,在前台的建议下补了差价升级到1603房。晚上窗外有比较响的歌声,暂时无法判断出来自于酒店西侧的月光码头还是工地。 歌声时断时续,晚上使用走廊内电话致电酒店的HELP ,看酒店员工的反应,这个噪音应该不是偶尔的。那么在CHECK IN的时候应该提醒我 并且,晚上致电HELP的时候提醒了,房间内有婴儿在休息,酒店如果需要联系我请发消息到我入住资料里留的手机号码,但是还是打的房间内电话,漆黑之中跑去接电话,撞到了桌子....Oh..no.... 1603房间,浴缸的热水旋钮底座松动了,不固定,尝试了几次放出的热水都是细水长流,也可能当时比较焦急,没有再尝试。因为我家的宝宝是个到了时间点不洗澡就会非常非常哭闹的习惯....我和太太用了非常愚蠢的办法,使用热水壶往浴缸内倒热水。折腾了1个半小时..... 晚上房间内应该存在2只以上的蚊子,使用了8片驱蚊贴都没有能完全起到效果,2个成人一名婴儿晚上断断续续的没有休息好,但是已经无力去换房了....U got be kidding ! 第二天的计划当然是取消了。。。 05 July 2014
Rated 5.0 out of 5.0 by 洲际酒店中比较出色的一家 酒店保持了洲际酒店的一贯水准,各方面都比较出色,但是还是有几点不足。 1、酒店的中餐厅菜品种类比较少,应当结合本地特点增加有特色的食物。 2、自助餐和早餐应当提示过敏信息,以满足过敏体质的客人的需求。特别是非现场制作的食物,不要说客人,就是服务员也不能确定具体成分,造成过敏体质的客人的困扰。 3、客房服务的及时性还需要进一步加强,如果有特别原因不能提供服务也需要及时和客人说明。有次晚间请客房服务提供一把水果刀,服务人员态度很好,但是一直没有送来,也没有说明原因。 虽然还有不足,但是总体上说,还是瑕不掩瑜,是洲际酒店中比较出色的一家 05 July 2014
Rated 5.0 out of 5.0 by 贴心的服务,良好的硬件 苏州洲际地理位置好,酒店较为新,设施保养得非常好。工作人员彬彬有礼,前台工作人员真正站在顾客的角度来服务,殊为不易,最大化的满足客人的个性化要求。下次来苏州还会继续入住的。 04 July 2014
Rated 4.0 out of 5.0 by Intercontinental Suzhou Hotel stay was great. Can access nearby malls for shopping and food easily. With many choices on brands and restaurants. And if you are keen to explore Suzhou on train, there is access to the station just across the hotel; within walking distance. Easier to travel by train then switch to taxi to reach the desired tourist attraction. Especially during peak travel times. 02 July 2014
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Suzhou
  • 288 Wang Dun Road
  • Suzhou , 215028
  • China, People's Republic Of
  • Front Desk +86-512-62858888

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, French, Italian, Japanese, Dutch , Chinese

Pet Policy

No Pet Allowed
  • Local Time

    5:11 AM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available
    • Evening Reception Desk Open

    Currency

    • Chinese Yuan ¥ (CNY)

    Accessibility

    • 4 Room(s) with Accessibility Standards
    • Parking