Rated 4.5 out of 5 by 105
Rated 4.0 out of 5.0 by Tia517 Outstanding Concierge and Front Desk Service
Concierge Dept. - Benson and Ivan in the Concierge Division provided exemplary service no jmatter what the request consisted of.
Front Desk Service - There was also excellent service provided from the front desk by a female employee from the U.K. which is also worth bragging about. She was very courteous and most helpful to me and my husband during our stay at your hotel.
09 April 2013
Rated 5.0 out of 5.0 by BaaaI Great location, grate service
Grate location lots of places to shop and eat with a grate view of the lake Jingi. The rooms are comfortable and the service is excellent.
Highly recommend this hotel.
03 April 2013
Rated 5.0 out of 5.0 by lei0359 非常好的酒店
01 April 2013
Rated 5.0 out of 5.0 by PeterMPLS March 2013
I have stayed here 5-6 times since it opened. Everytime I am convinced it is the best Intercontinental in China. Huge rooms, the best Priority Club lounge in the world, and simply the best staff make this hotel one of my favorites. Everything from housekeeping, laundry service, bar and restaurant staff (especially Carumba staff) to the bedding and bathroom amenities is as one would expect. Once again, VERY pleased!
29 March 2013
Rated 5.0 out of 5.0 by Mike418 Business Trip
Excellent hotel to stay for business. Rooms are very comfortable and the staff is very friendly and helpful.
21 March 2013
Rated 5.0 out of 5.0 by P2828 Excellent hotel
Great services. Comfortable bed. Strategically located next to a beautiful lake with shopping mall and restaurants surrounding it.
14 March 2013
Rated 5.0 out of 5.0 by Peepeeth Great Hotel
Hotel service is excellent. Room is clean and modern. All staffs are very friendly.
07 March 2013
Rated 5.0 out of 5.0 by Mark05 Great room and service!
Friendly people at restaurant, bar and front desk trying to help you at any time.
03 March 2013
Rated 5.0 out of 5.0 by JIAN Nice experience
We've stayed in Intercontinental for 5 nights, really nice hotel, nice restaurant, especially the RIVA steakhouse, and also the breakfast place. all staffs very available, and everything we ask they can respond immeidately. we also had one wedding ceremony at the hotel, all the staffs were very available and service is great. i highly recommend the intercontinental Suzhou if anybody wants to have a piece of new experiences in the new Suzhou part, with a nice lake view and spacious room.
25 February 2013
Rated 5.0 out of 5.0 by Aj12 Great Hotel
Turned out to be a real good experiance from check in till check out. Special mention for jing resturant. Since our son is handicapped and very limited food choices he has, we found an indian chef , excellent food. He went out of the way to cook for us. Than your concierge service is very excellent. Helped us a lot and quiet good english. Infact after staying in grand stanford hongkong I had been very apprehensive in staying in intercontinental for a long time, but suzhao stay was a far welcome change than our stay at hongkong.
Keep it up.
22 February 2013
Rated 4.0 out of 5.0 beautiful view
Most of staff are helpful and polite except who works in JIN CATEEN,no impatience,no smile make us uncomfortble.The staff who works in LONG BAR are very gentle ,very warm ,very paitient,we spent a nice night.
18 February 2013
Rated 5.0 out of 5.0 by FlyingF A great hotel in Su Zhou
I highly recommend Suzhou InterContinental. From my many stays at this hotel, I have always enjoyed the best executive lounge, magnificent lake view, and comfortable rooms. The quality of services received are also nothing but outstanding.
This property lies steps away from Jin Ji Lake, a casual stroll along side of the water can be relaxing. From the hotel, it only takes short walks to two subway stations, variety choice of foods, shopping centers, and entertainments.
This property could've earned all-excellent ratings, however, certain area needs improvements. During my most recent stay, I visited the lobby lounge after 11pm and ordered myself a pot of tea. At around 11:40, the girl came to rush me and said it's closing. When I questioned about the service time, she answered that she needed to catch the bus home. At that moment, it seemed rude and not considerate for me not to allow her to leave and take away the still-full tea pot. Given all of the great services from many other staffs, I believe it's an isolated case, but still worth to mentioning. For management's consideration, maybe the lobby lounge service hours doesn't work for staffs? It's late at night and may not be convenient when there is no public transit available. But once posted, guests should have right to service before the closing time.
13 February 2013
Rated 5.0 out of 5.0 by MaDaHa Comfortable Room, Nice view & Great service
Comfortable Room with round bath, Nice view to whole JinJi Lake & Great service from the staffs.
12 February 2013
Rated 5.0 out of 5.0 by Macadojr Great room with awesome view
Enjoy the location and area. Good time for the festive Chinese New Year.
10 February 2013
Rated 1.0 out of 5.0 by KAvoyageur Very satisfaied
Good location, Good facility. Nice gym. Everything is good, except breakfast coffee tastes like instant Nestle Cafe. No ATM machine in the hotel.
04 February 2013
Rated 5.0 out of 5.0 by tnwinct I am pleased !
InterContinental Hotel-Suzhou is a great place to stay. I am very pleased with the quality of the service, the environment, and professionalism. The room settings are tasteful and comfort. There are plenty of choices of food in hotel restaurant during breakfast. If you want to try different food, many restaurants are within walking distance by the lake. It is in a very safe surrounding and you can enjoy the spectacular neon lights while taking a walk. The only thing I do not like about this hotel is its slippers, which are too small.
02 February 2013
Rated 5.0 out of 5.0 Great Value!!
I booked King Deluxe City View Room, Received King Deluxe Suite City View as Royal Ambassador Member.
Room is huge and well appointed. Total 90SQM separated living and bed room. Round shape huge bathtub, Japanese High-tech TOTO's Washlet toilet, Nespresso, 42inches Samsung's TV, Pioneer's DVD Player, YAMAHA's surround audio system.
View is vary depending on each guests preference. I prefer lake view in day time, but prefer city view in night time.
Club interContinental Lounge is located on penthouse floor, very nice facilities. Every Staff are very kind and friendly. F&B qualities a little bit inferior than Hong Kong, but variety of offering is great! Especially, tea time service is the best InterContinental of all over the world as far as I know.
Last, I'd like to express my appreciation to Club InterContinental Hong Kong staff to arranged my preference to InterContinental Suzhou in Advance.
26 January 2013
Rated 5.0 out of 5.0 by einfach 整体很满意
19 January 2013
Rated 3.0 out of 5.0 by 26DK Ambassador member
They need some serious training on Ambassador members and privileges.
Upgrades from a King bed to 2 double beds room???
Staff regular changes a problem in Club Lounge
Check in very slow.
15 January 2013
Rated 5.0 out of 5.0 by 0MaDaHa0 优美环境，舒适房间，充分健身空间，细致服务
06 January 2013
Rated 5.0 out of 5.0 Excellent View available
From room large window, we can see buatiful sunset and lake view.
Window is clear enogh to see outside confartable.
Lounge sevice are so good, too.
03 January 2013
Rated 4.0 out of 5.0 by Peter3321 Great Stay in InterContinental
It has been a great staty in the hotel as always .. The hotel staff are very friendly and helpful. Rooms are spacious and comfortable and the best part is there is complimentary WiFI with every strong signals.
03 December 2012
Rated 5.0 out of 5.0 by Jon1966 Another Great Visit
I am a regular guest at the Suzhou Intercontinental. The entire staff does a great job of focusing on the customer. Thank you for the continued high level of service.
25 November 2012
Rated 5.0 out of 5.0 by Mathias 很棒的一次旅行体验
使用优悦会的积分换取的房间，check in 的时候还被告知有免费的早餐和网络，这是让人意想不到的，服务也很贴心。房间很大非常整洁，设施齐全，床很大，很舒适，房间有点仿古的家具也很夺人眼球，通过落地窗可以看到金鸡湖的夜景很漂亮，不过去的那天下雨，没有看到摩天轮亮灯，有些可惜。
21 November 2012
Rated 5.0 out of 5.0 by Miguella good experience
I needed to go to three or four meetings in separate sections of Suzhou.
The concierge was able to arrange both english & chinese cards for me & the taxi driver so I could both get to each meeting & return to the hotel. Appreciate the care taken.
Hotel is very well priced and is easliy 5 star.
Heard about the great pool & gym but didnt get a chance, maybe next time....
20 November 2012
Rated 5.0 out of 5.0 by BaaaI Great Hotel
I stayed at Suzhou Intercontinental several times throughout the year and I have to just say that I was very happy with the service and comfort that the hotel offers. Have to say it is one of the best around the world. From comfortable and spacious rooms to friendly hotel staff intercontinental Suzhou always flawlessly delivered the top level service. It is truly a home away from home. Highly recommend to anyone no matter if business or pleasure you will have a great experience.
15 November 2012
Rated 2.0 out of 5.0 by MHNK Staffs & Environment
Very poor English, I eat breakfast at Club lounge and supposed to be better service than ground floor restaurant. However there's no staff greeting at the front desk, staff doesn't speak or understand English well and either food trays were empty or dried, disgusting looking. I think this hotel is more interested in having local Chinese guests than the foreign business guest who comes several times a year every year.
Front desk in the lobby were not any better.
No smile, no greeting ... it's just bad experiences.
13 November 2012
Rated 5.0 out of 5.0 by leoshell 美丽的金鸡湖，难忘的洲际酒店
09 November 2012
Rated 5.0 out of 5.0 by bengbeng Good service and facility
Hotel staffs are very professional and kind to guests. Especially the ladies in the club lounge are nice.
As PCR Platinum member, we do feel the great service and warm welcome to this hotel.
Very good place for enjoying the weekend in Suzhou.
03 November 2012
Rated 2.0 out of 5.0 by emma1983 Noise in the room close to elevator
With the noise from the elevator, i can barely sleep. Quite terrible experience...
31 October 2012