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Suzhou

Rated 4.5 out of 5 by 134 reviewers.
Rated 5.0 out of 5.0 by Excellent service & kindly mini bar All staffs in Suzhou IC are very nice, the most demands were accepted. 21 August 2013
Rated 5.0 out of 5.0 by nice hotel Room is comfortable, clean; Sweat service and in-room check-in; Good service in executive lounge; 20 August 2013
Rated 4.0 out of 5.0 by overall experience was good, but there are some downside there is an construction site not far from the hotel. in the early morning, when their activity started loud noise made me hard to sleep. Since i only stayed for 1 night, did not bother to change room or something else. everything else was good, met my expectation for IC brand. next time travel to Suzhou will still consider this hotel but try to get a room not face to any construction site. 18 August 2013
Rated 5.0 out of 5.0 by Best hotel in Suzhou I had a great experience. Very good location exceptional service and sincerely one of the best hotel I have ever stayed in. 11 August 2013
Rated 5.0 out of 5.0 by nice stay at SUZHOU IC I have been in Suzhou IC for many times, and each time I feel just like go home. The hotel location is quite unique, just beside the lake. You may enjoy the lakeview at the hotel room window. 70% of my stay here are for business, and the rest for fun with families. Not far away from shanghai, hence you may stay here like staying at home. Hotel staff and managers are very friendly, thanks for the sevice. Would love to come more frequently. 09 August 2013
Rated 5.0 out of 5.0 by Top Notch in Suzhou My experience here was top notch in every way. Great reception and some help with conflicting reservations at the front desk. Got a really nice room upgrade based on my Platinum status and access to the lounge. The lounge service and food were outstanding. Had an excellent meal in the restaurant with a business meeting that accommodated 12 people easily. Well done to the staff and management. 21 July 2013
Rated 5.0 out of 5.0 by Excellent Biz Hotel Inter-continental Suzhou is a excellent business hotel. The room and overall environment and amenities are of very high class. The ever smiling hotel staff make me feel welcome regardless of the hour that I am stepping into the hotel. The breakfast selection is very good. I wish to personally thank Ms Annie, front office (manager/executive) who has made extra effort to help me and arrange for my breakfast boxes so that I did not go empty stomach catching my early flight. I also wish to thank Berger who has served me during breakfast, one of your best waiter I must say! Thanks again Inter-continental! 19 July 2013
Rated 5.0 out of 5.0 Again a great stay Everything was great again, but I am holder of a gold card for quite some time and I still didn't receive this card. My adress was completely false in the system... I spelled it for several times but there remained differences. I have seen that this time it is correct. I hope to receive my card shortly. Thanks in advance. Kind regards, Bart 18 July 2013
Rated 5.0 out of 5.0 by Always good... ALWAYS! This hotel is one a I look forward to visiting as it's consistently consistent! Service is friendly, location is great and the room standard is very high. The breakfast buffet is one of the best around and I've many other hotels in the region and internationally to compare it with - bottom line is it never disappoints 16 July 2013
Rated 5.0 out of 5.0 by Great location and service I am a regular guest of this hotel. Staffs are polite and service with a smile. Great buffet spread in coffee house. However, I find the price a little steep. Rooms are clean and comfortable. 04 July 2013
Rated 5.0 out of 5.0 by I love the Intercontinental in Suzhou I finished my second stay there last week. The quality and service is a treat during a long business trip. The staff is very attentive while respecting privacy. The breakfast is like the United Nations of food ! Execellent and one can try items not normally eaten for breakfast at home. The entertainment in Carumba is top notch and the bar there has very reasonable prices at happy hour. A lake view room is the way to go, and the city view isn't bad as the lighting is beautiful at night. Will definitely stay again. 03 July 2013
Rated 5.0 out of 5.0 by Great Experience The staff in the Executive Lounge went out of their way to be helpful. 02 July 2013
Rated 5.0 out of 5.0 by The meaning of Comfort This hotel taught me the meaning of comfort. The side walking road of Jinji Lake looked like a part of hotel. The room was so clean and had a fabulous view. One thing that makes me feel uncomfortable happened while I check out at lobby. I had to wait more than 20 minutes to check out. Even though there is three staffs at check out desk only, one staff work for check out. During my staying I felt like staying very comfortable and warm mom's home. But last minutes makes a little bit disappointment. It was great opportunity staying the Intercontinental Suzhou. I surely recommend this hotel as NO. 1 hotel in China. 01 July 2013
Rated 4.0 out of 5.0 by Airconditioning I would suggest that the airconditioning controls could be more logical. They are not as user friendly as they could be. 15 June 2013
Rated 5.0 out of 5.0 by Grate hotel grate location Stayed for a week on business and the location is excellent close to food and major transportation hubs and from a world travelers perspective it is one of the best Hotels on the world. Simply excellent service. 10 June 2013
Rated 5.0 out of 5.0 by Great Experience This is a great hotel for the value, and it is perfect place to stay with very knowledgeable staff. Staff goes beyond their duties to make you feel comfortable. Thanks to the staff. 05 June 2013
Rated 5.0 out of 5.0 by Sweet comfort accommodation, totally recommended In a long haul business tour in China, comfort from accommodation is the only we can linger as close as being home. My experience at Intercontinental SuZhou gives me a great deal of comfort in overall environment. Great bedding, and thoughtful details that brings short hours of stay turn out to be a good rest and linkage to home. The hotel is recommended host of comfort for those who are also travelling or tour in SuZhou. Hope you all had the same joy I shared. 04 June 2013
Rated 1.0 out of 5.0 by Disappointing services This hotel has great facilities, we have stayed there for long time and contacted the sale associates to make a resrvation before getting to the hotel. But the services are disappointing. 1. The front desk staff was answering her personal phone call while checking in customer. And she is not knowledgeable about the confirmation process. I have to wait for long time to check in when I had a reservation. She even called a sale associate for a wrong reason while I have to wait. 2. The same staff put me to a room near elevator when I asked her not to. When I request the change of room, she then put me to a room still quite close to the evevator. I am very disappointed at her professionalism. 2. The room does not have room service menu. I have to call to get a menu. So I wonder whether 30 May 2013
Rated 5.0 out of 5.0 by clean room good service good experience,everything's fine,my 1st cholice now if I go to SUZHOU. 29 May 2013
Rated 5.0 out of 5.0 by Great location Probably one of the best IC I have stayed in, lounge is a must along with sky room and views other the lake. 29 May 2013
Rated 4.0 out of 5.0 by Good concierge support and bed turn down service Intercontinental Hotel invests heavily on making staff accessible for our needs in the lobby area. Staff are eager to help and assisted us for transport needs for our business and recreational needs. I appreciate the consistent turn down service (bucket of ice and recollection of which side of the bed I slept on). Nice touch. 27 May 2013
Rated 5.0 out of 5.0 by Thank you for your services I think that you might to service to client the washing fee per day as that amount. 21 May 2013
Rated 5.0 out of 5.0 by Best Room Condition in Suzhou Best Room Condition in Suzhou~~!! Fantastic breakfast menu ~~!! 19 May 2013
Rated 5.0 out of 5.0 by Best hotel service in Suzhou Friendly staffs. Beautiful hotel in Jinji lake area. Spacious and clean room. 09 May 2013
Rated 4.0 out of 5.0 by Great facilities, variable service The most striking thing on first arriving at the hotel was the number of times it was necesary to return a 'good morning' to staff in suits standing in the reception area whose only purpose seemed to be to do that. This continued throughout our stay. We stayed in a suite with a large, comfortable bed and a fabulous view over the lake even from the bath! The room was clean and well serviced although the housekeeper did enter once without knocking and needed prompting to replace teabags and milk from the mini bar. The Concierge was particularly knowledgeable and helpful when advising on places to visit and the porters were very friendly and attentive and essential for giving instructions to the taxi drivers in Mandarin. Service in the food and beverage sections was variable, in the lounge bar and restaurants it was necessary to request additional drinks, dessert menus, orders to be taken, although in the club room the staff were very observant and quick to offer additional drinks and take orders, and the food presentation and selection was excellent. The facilities in the hotel were fabulous although not well advertised, it has a great bar on the top floor offering a balcony view over the lake, but it was not obvious unless you stumbled on it whilst visiting the club room, so consequently it was usually empty. 06 May 2013
Rated 4.0 out of 5.0 整体出色,略有瑕疵 位置,设施,服务都达到了洲际应有的标准,值得肯定,客房服务很好,有求必应;酒吧的酒保很热情,素质也不错,印象深刻。不足的地方就是全日制餐厅的自助餐不够令人满意,虽然丰富但味道稍逊,真正能调动食欲的东西几乎没有,不过好在中餐厅的水平还是不错,两个餐厅分别提供西式和中式早餐是个很人性化的设计。 06 May 2013
Rated 2.0 out of 5.0 by WIFI access During my stay , I required to do some work from my room. Having a robust and reliable WIFI access is crucial factor to my overall stay . The Wifi access is not acceptable , it is constantly broken. The 1st 2 nights I am not able to properly use the WiFi for work. 01 May 2013
Rated 5.0 out of 5.0 by Luxury I have stayed in the Intercontinental Hotel Suzhou on two occasions in 2013 on Business Trips and I can only describe my experience as Luxury. The room, amenities and attitude of all the staff are of the highest order. It was good to know that when I returned to the hotel after a long day I would be greeted with a welcoming smile, I could relax with a swim and then enjoy a meal from the restaurant of my choice on site. 25 April 2013
Rated 4.0 out of 5.0 by Business with Pleasure ! Everytime I stay at this Hotel, its like coming home. Wonderful caring staff that remember you and make you feel welcome. Even when conducting business, its always a pleasure to come back to the Suzhou Intercontinental.......... 13 April 2013
Rated 4.0 out of 5.0 by Outstanding Concierge and Front Desk Service Concierge Dept. - Benson and Ivan in the Concierge Division provided exemplary service no jmatter what the request consisted of. Front Desk Service - There was also excellent service provided from the front desk by a female employee from the U.K. which is also worth bragging about. She was very courteous and most helpful to me and my husband during our stay at your hotel. 09 April 2013
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Suzhou
  • 288 Wang Dun Road
  • Suzhou , 215028
  • China, People's Republic Of
  • Front Desk +86-512-62858888

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, French, Italian, Japanese, Dutch , Chinese

Pet Policy

Contact hotel for details
  • Local Time

    3:30 AM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available
    • Evening Reception Desk Open

    Currency

    • Chinese Yuan ¥ (CNY)

    Accessibility

    • 4 Room(s) with Accessibility Standards
    • Parking