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Suzhou

Rated 4.5 out of 5 by 134 reviewers.
Rated 5.0 out of 5.0 by Great location, grate service Grate location lots of places to shop and eat with a grate view of the lake Jingi. The rooms are comfortable and the service is excellent. Highly recommend this hotel. 03 April 2013
Rated 5.0 out of 5.0 by 非常好的酒店 非常好的酒店,非常好的入住体验!由于是白金卡,给升级到了湖景房,还给提供了早餐。湖景很漂亮,还能看到旁边的摩天轮。房间很新,交通比较方便,打车到景点需要20分钟左右。酒店周围很方便,有购物中心和很多吃饭的地方,最主要的是还有一个很大的儿童乐园,对于带孩子的家庭来说是个非常好的选择。酒店的服务员都很亲切,不论是前台还是餐厅,都能提供很好很及时的服务。 01 April 2013
Rated 5.0 out of 5.0 by March 2013 I have stayed here 5-6 times since it opened. Everytime I am convinced it is the best Intercontinental in China. Huge rooms, the best Priority Club lounge in the world, and simply the best staff make this hotel one of my favorites. Everything from housekeeping, laundry service, bar and restaurant staff (especially Carumba staff) to the bedding and bathroom amenities is as one would expect. Once again, VERY pleased! 29 March 2013
Rated 5.0 out of 5.0 by Business Trip Excellent hotel to stay for business. Rooms are very comfortable and the staff is very friendly and helpful. 21 March 2013
Rated 5.0 out of 5.0 by Excellent hotel Great services. Comfortable bed. Strategically located next to a beautiful lake with shopping mall and restaurants surrounding it. 14 March 2013
Rated 5.0 out of 5.0 by Great Hotel Hotel service is excellent. Room is clean and modern. All staffs are very friendly. 07 March 2013
Rated 5.0 out of 5.0 by Great room and service! Friendly people at restaurant, bar and front desk trying to help you at any time. 03 March 2013
Rated 5.0 out of 5.0 by Nice experience We've stayed in Intercontinental for 5 nights, really nice hotel, nice restaurant, especially the RIVA steakhouse, and also the breakfast place. all staffs very available, and everything we ask they can respond immeidately. we also had one wedding ceremony at the hotel, all the staffs were very available and service is great. i highly recommend the intercontinental Suzhou if anybody wants to have a piece of new experiences in the new Suzhou part, with a nice lake view and spacious room. 25 February 2013
Rated 5.0 out of 5.0 by Great Hotel Turned out to be a real good experiance from check in till check out. Special mention for jing resturant. Since our son is handicapped and very limited food choices he has, we found an indian chef , excellent food. He went out of the way to cook for us. Than your concierge service is very excellent. Helped us a lot and quiet good english. Infact after staying in grand stanford hongkong I had been very apprehensive in staying in intercontinental for a long time, but suzhao stay was a far welcome change than our stay at hongkong. Keep it up. 22 February 2013
Rated 4.0 out of 5.0 beautiful view Most of staff are helpful and polite except who works in JIN CATEEN,no impatience,no smile make us uncomfortble.The staff who works in LONG BAR are very gentle ,very warm ,very paitient,we spent a nice night. 18 February 2013
Rated 5.0 out of 5.0 by A great hotel in Su Zhou I highly recommend Suzhou InterContinental. From my many stays at this hotel, I have always enjoyed the best executive lounge, magnificent lake view, and comfortable rooms. The quality of services received are also nothing but outstanding. This property lies steps away from Jin Ji Lake, a casual stroll along side of the water can be relaxing. From the hotel, it only takes short walks to two subway stations, variety choice of foods, shopping centers, and entertainments. This property could've earned all-excellent ratings, however, certain area needs improvements. During my most recent stay, I visited the lobby lounge after 11pm and ordered myself a pot of tea. At around 11:40, the girl came to rush me and said it's closing. When I questioned about the service time, she answered that she needed to catch the bus home. At that moment, it seemed rude and not considerate for me not to allow her to leave and take away the still-full tea pot. Given all of the great services from many other staffs, I believe it's an isolated case, but still worth to mentioning. For management's consideration, maybe the lobby lounge service hours doesn't work for staffs? It's late at night and may not be convenient when there is no public transit available. But once posted, guests should have right to service before the closing time. 13 February 2013
Rated 5.0 out of 5.0 by Comfortable Room, Nice view & Great service Comfortable Room with round bath, Nice view to whole JinJi Lake & Great service from the staffs. 12 February 2013
Rated 5.0 out of 5.0 by Great room with awesome view Enjoy the location and area. Good time for the festive Chinese New Year. 10 February 2013
Rated 1.0 out of 5.0 by Very satisfaied Good location, Good facility. Nice gym. Everything is good, except breakfast coffee tastes like instant Nestle Cafe. No ATM machine in the hotel. 04 February 2013
Rated 5.0 out of 5.0 by I am pleased ! InterContinental Hotel-Suzhou is a great place to stay. I am very pleased with the quality of the service, the environment, and professionalism. The room settings are tasteful and comfort. There are plenty of choices of food in hotel restaurant during breakfast. If you want to try different food, many restaurants are within walking distance by the lake. It is in a very safe surrounding and you can enjoy the spectacular neon lights while taking a walk. The only thing I do not like about this hotel is its slippers, which are too small. 02 February 2013
Rated 5.0 out of 5.0 Great Value!! I booked King Deluxe City View Room, Received King Deluxe Suite City View as Royal Ambassador Member. Room is huge and well appointed. Total 90SQM separated living and bed room. Round shape huge bathtub, Japanese High-tech TOTO's Washlet toilet, Nespresso, 42inches Samsung's TV, Pioneer's DVD Player, YAMAHA's surround audio system. View is vary depending on each guests preference. I prefer lake view in day time, but prefer city view in night time. Club interContinental Lounge is located on penthouse floor, very nice facilities. Every Staff are very kind and friendly. F&B qualities a little bit inferior than Hong Kong, but variety of offering is great! Especially, tea time service is the best InterContinental of all over the world as far as I know. Last, I'd like to express my appreciation to Club InterContinental Hong Kong staff to arranged my preference to InterContinental Suzhou in Advance. 26 January 2013
Rated 5.0 out of 5.0 by 整体很满意 酒店环境很好,边上就是新区购物中心和日月光码头 酒店设施比较新,床很大,洗澡水很足 早餐种类丰富 happy hour的种类也很多 入住率一直比较高 离上海很近,交通比较方便 19 January 2013
Rated 3.0 out of 5.0 by Ambassador member They need some serious training on Ambassador members and privileges. Upgrades from a King bed to 2 double beds room??? Staff regular changes a problem in Club Lounge Check in very slow. 15 January 2013
Rated 5.0 out of 5.0 by 优美环境,舒适房间,充分健身空间,细致服务 优美环境紧靠金鸡湖,舒适房间漂亮浴缸,充分健身空间,细致服务,苏州最好五星酒店,下次有机会还会入住。 06 January 2013
Rated 5.0 out of 5.0 Excellent View available From room large window, we can see buatiful sunset and lake view. Window is clear enogh to see outside confartable. Lounge sevice are so good, too. 03 January 2013
Rated 4.0 out of 5.0 by Great Stay in InterContinental It has been a great staty in the hotel as always .. The hotel staff are very friendly and helpful. Rooms are spacious and comfortable and the best part is there is complimentary WiFI with every strong signals. 03 December 2012
Rated 5.0 out of 5.0 by Another Great Visit I am a regular guest at the Suzhou Intercontinental. The entire staff does a great job of focusing on the customer. Thank you for the continued high level of service. 25 November 2012
Rated 5.0 out of 5.0 by 很棒的一次旅行体验 使用优悦会的积分换取的房间,check in 的时候还被告知有免费的早餐和网络,这是让人意想不到的,服务也很贴心。房间很大非常整洁,设施齐全,床很大,很舒适,房间有点仿古的家具也很夺人眼球,通过落地窗可以看到金鸡湖的夜景很漂亮,不过去的那天下雨,没有看到摩天轮亮灯,有些可惜。 洲际酒店一向是品质的保证! 21 November 2012
Rated 5.0 out of 5.0 by good experience I needed to go to three or four meetings in separate sections of Suzhou. The concierge was able to arrange both english & chinese cards for me & the taxi driver so I could both get to each meeting & return to the hotel. Appreciate the care taken. Hotel is very well priced and is easliy 5 star. Heard about the great pool & gym but didnt get a chance, maybe next time.... 20 November 2012
Rated 5.0 out of 5.0 by Great Hotel I stayed at Suzhou Intercontinental several times throughout the year and I have to just say that I was very happy with the service and comfort that the hotel offers. Have to say it is one of the best around the world. From comfortable and spacious rooms to friendly hotel staff intercontinental Suzhou always flawlessly delivered the top level service. It is truly a home away from home. Highly recommend to anyone no matter if business or pleasure you will have a great experience. 15 November 2012
Rated 2.0 out of 5.0 by Staffs & Environment Very poor English, I eat breakfast at Club lounge and supposed to be better service than ground floor restaurant. However there's no staff greeting at the front desk, staff doesn't speak or understand English well and either food trays were empty or dried, disgusting looking. I think this hotel is more interested in having local Chinese guests than the foreign business guest who comes several times a year every year. Front desk in the lobby were not any better. No smile, no greeting ... it's just bad experiences. 13 November 2012
Rated 5.0 out of 5.0 by 美丽的金鸡湖,难忘的洲际酒店 首先要说的是该酒店的硬件,地理位置好,窗外湖景怡人,别处真没法比 其次该酒店服务员都很热情,素质也不错 是我首选短途度假酒店 09 November 2012
Rated 5.0 out of 5.0 by Good service and facility Hotel staffs are very professional and kind to guests. Especially the ladies in the club lounge are nice. As PCR Platinum member, we do feel the great service and warm welcome to this hotel. Very good place for enjoying the weekend in Suzhou. 03 November 2012
Rated 2.0 out of 5.0 by Noise in the room close to elevator With the noise from the elevator, i can barely sleep. Quite terrible experience... 31 October 2012
Rated 5.0 out of 5.0 by Great Hotel The accommodations were great. Good food; helpful staff; good location. Only negative would be the thick comforter on the bed with no sheets made it hard not to overheat while sleeping. Unfortunately that seems to be the standard practice at many hotels these days. 26 October 2012
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Suzhou
  • 288 Wang Dun Road
  • Suzhou , 215028
  • China, People's Republic Of
  • Front Desk +86-512-62858888

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Languages spoken by staff

English, French, Italian, Japanese, Dutch , Chinese

Pet Policy

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  • Local Time

    4:04 AM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available
    • Evening Reception Desk Open

    Currency

    • Chinese Yuan ¥ (CNY)

    Accessibility

    • 4 Room(s) with Accessibility Standards
    • Parking