Rated 4.6 out of 5 by 257
Rated 5.0 out of 5.0 by PICStay Winderful staff and service!
I stayed at IC Suzhou in the week of 11/19/13. It was a pleasant surprise that they remember my birthday and prepared a hand made birthday cake upon my check-in. What a wonderful surprise! Especially during the travel and away from family/friends.
I have been staying at this hotel for many stays. Their hotel staff have been always courteous and helpful.
Definitely recommend to other travelers and will continue to come back.
25 November 2013
Rated 5.0 out of 5.0 by manuk Excellent hotel and service
Excellent hotel and service. The only thing need to improve is the bed not a true king size bed instead of double twin beds.
24 November 2013
Rated 5.0 out of 5.0 by JonM2 Staff
The staff at this hotel is outstanding. From the front desk to the restaurant to the Lobby Lounge to the Carumba Club, they did an outstanding job of making me feel welcomed.
I can name names!.
Restaurant, Alice and Catherine
Lobby lounge, June and Sherry
Carumba, Jackie, Lavender, Sunny, Sophie, Olina, Daniel and Bruce
Entrance, Will and Thomas
Great people doing a wonderful job!
23 November 2013
Rated 5.0 out of 5.0 by Solowingpixy 对高级会员有超乎预期的礼遇
22 November 2013
Rated 5.0 out of 5.0 by PETER925 Best IC hotel in China
This the best IC brand hotel in China. Finest hardware, warmest service I have ever encountered.
Surely I will recommend this hotel to any one who has accommodation need in Suzhou
20 November 2013
Rated 5.0 out of 5.0 by lovesuzhou1 great location, fabulous lake view, unforgetable memory!
spent nearly 6 months at Intercontinental Suzhou in 2013 (2 segments).
Great place for business travel and vacation!
Will pick this hotel again next time.
14 November 2013
Rated 5.0 out of 5.0 by James31 One Of The Best
I have stayed in many Intercontinental Hotels over the years and many can be disappointing as others being quite nice but to me this is one of my favorites. It is very well managed and every need you have is attended to within minutes. The staff is overly friendly and accomodating. The rooms are immaculately clean and comfortable. The location is on a lake in a very upscale area good for walking, shopping, and restaurants. I think it is the best place to stay in Suzhou.
13 November 2013
Rated 4.0 out of 5.0 by RY88 the best IC in China.
It is the best Intercontinental hotel which I experienced in China.
I especially like the staff and enverment in the VIP Lounge. Even the Steak House on the second floor, the service is quite good. The breakfast providing on the ground floor are very attractive too.
Only thing should say in this stay was about that there was little bad smell in the rest room.
I like this hotel.
10 November 2013
Rated 4.0 out of 5.0 by RY88 Air-condition in room and others..
I stayed in Hangzhou Interconinental twice from the end of October to November 5th. There was no normal air condition facilities in the room and even the VIP Lounge. The lady of Customer Service manager very kindly arrange a electric fan standing in the room. It was cool down little but it was so noisy from the fan.
The food that I enjoyed in the Italy style restraunt was so good.
The coffe lady in the bar quite a professional. She made a good coffee really matched what I demanded.
The foods and service arranging in the VIP Lounge felt not professional.
Overall feeling of this hotel still quite good.
10 November 2013
Rated 5.0 out of 5.0 nice swimming pool
good location, nice swimming pool for family with kids
30 October 2013
Rated 5.0 out of 5.0 by CP38 Great Experience
I like the room space, layout and accessories. It is very spacious, clean with very good and comfortable bed. The staff are friendly, helpful and approachable.
Just a minor point. I think the round table in the bed room is not very practical, especially when you need to use the power socket along the wall. Cables will be hanging and some are not long enough to connect to the devices on the table.
Overall, the experience is great. Thanks.
30 October 2013
Rated 3.0 out of 5.0 by Yvonne02344 Bad smell
I checked in at very late time that day, almost 9:30pm. When taxi arrived, nobody comes to pick-up my luggage. What make me very angry is that there was two bellman standing outside but only chatting and gossip. No one do me a favor. Then walk into lobby, no indicator shows where the lobby is. GRO was very nice, she arranged my room in advance and show me to my room. The first step into room I smell very bad odour. Something like damp air. I mention my worry to GRO, she said she can ask somebody to spray freshener. After that the room seems ok. i went up to CLUB LOUNGE for a drink. Then I found the smell doesn't dissipate a little when I back to the room. I booked for a NS room but I found two trashtray. Is that where the bad smell comes from? It's almost midnight my friend was in deep sleep, I can't wake him up to exchange another room. Accompany with bad smell i can't sleep. Sleepless night in SUZHOU!!!
28 October 2013
Rated 4.0 out of 5.0 by slxh Beyond Expectation
Good location, friendly stuff, delicious buff; however the condition of wear/tear for the room furniture need improve.
26 October 2013
Rated 5.0 out of 5.0 by PeterMPLS Simply the Best!
I wrote a review earlier this year, but I must write another. This hotel is simply the best I stay at, and I stay at many hotels. Everything from bedding, housekeeping, laundry, concierge, doormen, restaurants, club lounge, etc, are the best I have encountered. The rooms are huge, and very well-appointed.
I must say that Carumba Bar is ideal for evening relaxation, incredible music and staff. Jacky and Sophie will make you feel very welcome.
This is my favorite hotel and I look forward to returning.
24 October 2013
Rated 5.0 out of 5.0 by Gertjan Beautiful room and magnificent view
It has been a pleasure to again stay in your beautiful hotel! I have enjoyed the food, the atmosphere and the beautifully decorated room with a stunning view over Jinji lake! I look forward to visit your hotel again!
21 October 2013
Rated 4.0 out of 5.0 by PETERX 完美的外景，舒适的房间，令人失望的餐饮
16 October 2013
Rated 5.0 out of 5.0 by Leo1987 Excellent service
I stayed at the hotel for two days, paying with ambassador weekend voucher. Stay in the lake view room make a bird-view over the whole lake. Very adjacent to nearby activities and place of interest. The lounge CIC service is excellent and make me feel quite released with my friends. The room is big, with special decoration.
11 October 2013
Rated 5.0 out of 5.0 by 2canadian Good location
Meet the standard of 5 stars hotel.
We stayed during mid August moon holiday, The happy hour in club lounge was very noisy with many small children running around.
09 October 2013
Rated 4.0 out of 5.0 by Wenyi Average Stay
Plus: The hotel is at a very good location, close to the lake. Room is large, clean and comfortable, with good view of the lake. Swimming pool is also very nice.
Minus: Service is not at Intercontinental standard level yet, house keeping staff cannot even remember whether our room has been cleaned or not. Breakfast is a not satisfying, either the quality of food or the service.
08 October 2013
Rated 2.0 out of 5.0 by Roland001 It's disappointment
in 2 days, I changed one room. But no room can reach to IHG standard. First day, I stayed in RM0605, There is not sound of TV and the ceiling of shower room will fall down. The second day, I stayed RM1020, The glass door of wash room can not be closed, I booked soking room, but actual it is none smoking room; there was strong smell, because of the Air Con did not be run. During this traveling, I seem like enjoy warm welcome(this promiss come from Room Director's welcome letter).
08 October 2013
Rated 5.0 out of 5.0 by sijiazhan GREAT SERVICE , NICE STAFF ,
Nice staff with Professional Service . very good location and pretty nice lake
07 October 2013
Rated 5.0 out of 5.0 by zhou1982 环境很好，服务不错
07 October 2013
Rated 5.0 out of 5.0 by Rm905 An Excellent Hotel
Kudos to the Front Desk who are fast and excellent in the service. Found myself upgraded to Lake view automatically makes it even more memorable. Will stay here again in the future. Room 2312.
07 October 2013
Rated 3.0 out of 5.0 by Carina27 Acceptable
Barbecue dinner wasn't nice, service was slow. Breakfast was a chaos too. Messy n unthoughtful.
07 October 2013
Rated 5.0 out of 5.0 by Moore722 非常棒的酒店
03 October 2013
Rated 5.0 out of 5.0 难忘的记忆
01 October 2013
Rated 5.0 out of 5.0 by Monica65 A great hotel.
We used points to pay for the room. Our expectations were blown away. A plate of fresh fruit was waiting for our arrival. The room was large, modern and comfortable. The bed was covered with crisp bedding that you could sink into. A collection of movies on demand as well as HBO were available on the entertainment system. The rooms were well laid out with an attention to detail and good craftsmanship. We had a beautiful view of the lake and island with pagoda. Although the area is a little way out from the old town (which is fine if you are on business), it is close to the subway and the high speed train station. Restaurants and shopping can be found next door in the Times Square Center. The breakfast buffet was excellent with many Western and Asian options. However, we would have liked to have seen more fruit choices. A tea was available at noon in the lobby and an evening drinks/snack spread in the roof top club lounge. The service was impeccable.
30 September 2013
Rated 4.0 out of 5.0 by Suresh76 Fabulous Hotel
My stay was fantastic! Even though it was 1 day, it was a memorable experience. The staff were wonderful and I was pampered . I am definately coming back to this hotel with my family.
18 September 2013
Rated 5.0 out of 5.0 by Indium Great upgrade
I was upgraded to a large suite with living room, office and 1.5 baths. Great experience. I didn't know what to do with all that space. The room was bigger than my apartment in San Francisco!
08 September 2013
Rated 5.0 out of 5.0 by wangkw1234 great service
Great service, The beautiful scenery,A comfortable bed
04 September 2013