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Suzhou

Rated 4.6 out of 5 by 269 reviewers.
Rated 4.0 out of 5.0 by Average Stay Plus: The hotel is at a very good location, close to the lake. Room is large, clean and comfortable, with good view of the lake. Swimming pool is also very nice. Minus: Service is not at Intercontinental standard level yet, house keeping staff cannot even remember whether our room has been cleaned or not. Breakfast is a not satisfying, either the quality of food or the service. 08 October 2013
Rated 2.0 out of 5.0 by It's disappointment in 2 days, I changed one room. But no room can reach to IHG standard. First day, I stayed in RM0605, There is not sound of TV and the ceiling of shower room will fall down. The second day, I stayed RM1020, The glass door of wash room can not be closed, I booked soking room, but actual it is none smoking room; there was strong smell, because of the Air Con did not be run. During this traveling, I seem like enjoy warm welcome(this promiss come from Room Director's welcome letter). 08 October 2013
Rated 5.0 out of 5.0 by GREAT SERVICE , NICE STAFF , Nice staff with Professional Service . very good location and pretty nice lake 07 October 2013
Rated 5.0 out of 5.0 by 环境很好,服务不错 酒店位置非常好,紧临金鸡湖,从酒店步行200米可以到湖边。 酒店员工热情,早餐品种较多也很不错。 但是酒店对于会员预订不能正确的称呼。 07 October 2013
Rated 5.0 out of 5.0 by An Excellent Hotel Kudos to the Front Desk who are fast and excellent in the service. Found myself upgraded to Lake view automatically makes it even more memorable. Will stay here again in the future. Room 2312. 07 October 2013
Rated 3.0 out of 5.0 by Acceptable Barbecue dinner wasn't nice, service was slow. Breakfast was a chaos too. Messy n unthoughtful. 07 October 2013
Rated 5.0 out of 5.0 by 非常棒的酒店 首先酒店位置非常好,紧临圆融商业区和金鸡湖,需要购物或者欣赏湖光山色亦或者泡吧看电影,走几步就都可以满足。酒店员工热情,房间布置有人文气息,早餐也很不错。建议酒店把房间内的机械钟换成电子钟,毕竟不是每个人都喜欢听滴答滴答声的。总体而言是一件非常好的酒店。 03 October 2013
Rated 5.0 out of 5.0 难忘的记忆 因出差入住酒店,正逢生日,晚上回酒店惊喜地发现酒店给准备的生日蛋糕,一天的劳顿瞬间消失,真的很感动! 01 October 2013
Rated 5.0 out of 5.0 by A great hotel. We used points to pay for the room. Our expectations were blown away. A plate of fresh fruit was waiting for our arrival. The room was large, modern and comfortable. The bed was covered with crisp bedding that you could sink into. A collection of movies on demand as well as HBO were available on the entertainment system. The rooms were well laid out with an attention to detail and good craftsmanship. We had a beautiful view of the lake and island with pagoda. Although the area is a little way out from the old town (which is fine if you are on business), it is close to the subway and the high speed train station. Restaurants and shopping can be found next door in the Times Square Center. The breakfast buffet was excellent with many Western and Asian options. However, we would have liked to have seen more fruit choices. A tea was available at noon in the lobby and an evening drinks/snack spread in the roof top club lounge. The service was impeccable. 30 September 2013
Rated 4.0 out of 5.0 by Fabulous Hotel My stay was fantastic! Even though it was 1 day, it was a memorable experience. The staff were wonderful and I was pampered . I am definately coming back to this hotel with my family. 18 September 2013
Rated 5.0 out of 5.0 by Great upgrade I was upgraded to a large suite with living room, office and 1.5 baths. Great experience. I didn't know what to do with all that space. The room was bigger than my apartment in San Francisco! 08 September 2013
Rated 5.0 out of 5.0 by great service Great service, The beautiful scenery,A comfortable bed 04 September 2013
Rated 5.0 out of 5.0 by Wonderful stay experience, great service!! It was my first stay at IHG chain at Suzhou IC, for which I signed up for the membership and kept some skeptical perspective. After the first stay, I am totally sold by this hotel, probably for any other IHG IC hotels in the future. A couple of highlights: 1. Wonderful location. It is close to many business in the area and state highway. The hotel itself is on the brink of Jinji Lake, a beautiful lake with all you need for beauty and serenity. When stepping out of the hotel, there are many restaurants and bars within walking distance. 2. Excellent room and accommodations. The room is spacious and modern, without losing an amicable touch for comfort. For lake view rooms, you can look over the natural beauty plus some around the lake buildings. 3. Best in class service. The hotel staff are knowledge, helpful and professional. I never anybody unattended in a polite manner. They offer info and tips for local attractions and ways of navigating through Suzhou city. In-hotel dining choices are excellent, with tasty food and superb service. I happened to forget my shirt at the day, but hotel staff kept them at storage, then returned upon my 2nd stay. What a blessing to have them taking care of this! I totally recommend anyone for top notch business trips to stay at this hotel of their choice. 28 August 2013
Rated 5.0 out of 5.0 by Welcome message on TV First time when I stayed there in June, it was quite nice surprise to see welcome messge on TV. It differentiated your service to me. And another visit I made in August, your corporate room rate for Samsung is quite affordable for me to stay there again. It was one of wonderful experiences. 25 August 2013
Rated 5.0 out of 5.0 by 非常舒适的渡假体验 带小孩子渡假,非常舒适的酒店,客房宽畅,设施齐备。特别是从游泳池看出去的景色很美。家人住的非常开心、舒适。 25 August 2013
Rated 5.0 out of 5.0 by Excellent service & kindly mini bar All staffs in Suzhou IC are very nice, the most demands were accepted. 21 August 2013
Rated 5.0 out of 5.0 by nice hotel Room is comfortable, clean; Sweat service and in-room check-in; Good service in executive lounge; 20 August 2013
Rated 4.0 out of 5.0 by overall experience was good, but there are some downside there is an construction site not far from the hotel. in the early morning, when their activity started loud noise made me hard to sleep. Since i only stayed for 1 night, did not bother to change room or something else. everything else was good, met my expectation for IC brand. next time travel to Suzhou will still consider this hotel but try to get a room not face to any construction site. 18 August 2013
Rated 5.0 out of 5.0 by Best hotel in Suzhou I had a great experience. Very good location exceptional service and sincerely one of the best hotel I have ever stayed in. 11 August 2013
Rated 5.0 out of 5.0 by nice stay at SUZHOU IC I have been in Suzhou IC for many times, and each time I feel just like go home. The hotel location is quite unique, just beside the lake. You may enjoy the lakeview at the hotel room window. 70% of my stay here are for business, and the rest for fun with families. Not far away from shanghai, hence you may stay here like staying at home. Hotel staff and managers are very friendly, thanks for the sevice. Would love to come more frequently. 09 August 2013
Rated 5.0 out of 5.0 by Top Notch in Suzhou My experience here was top notch in every way. Great reception and some help with conflicting reservations at the front desk. Got a really nice room upgrade based on my Platinum status and access to the lounge. The lounge service and food were outstanding. Had an excellent meal in the restaurant with a business meeting that accommodated 12 people easily. Well done to the staff and management. 21 July 2013
Rated 5.0 out of 5.0 by Excellent Biz Hotel Inter-continental Suzhou is a excellent business hotel. The room and overall environment and amenities are of very high class. The ever smiling hotel staff make me feel welcome regardless of the hour that I am stepping into the hotel. The breakfast selection is very good. I wish to personally thank Ms Annie, front office (manager/executive) who has made extra effort to help me and arrange for my breakfast boxes so that I did not go empty stomach catching my early flight. I also wish to thank Berger who has served me during breakfast, one of your best waiter I must say! Thanks again Inter-continental! 19 July 2013
Rated 5.0 out of 5.0 Again a great stay Everything was great again, but I am holder of a gold card for quite some time and I still didn't receive this card. My adress was completely false in the system... I spelled it for several times but there remained differences. I have seen that this time it is correct. I hope to receive my card shortly. Thanks in advance. Kind regards, Bart 18 July 2013
Rated 5.0 out of 5.0 by Always good... ALWAYS! This hotel is one a I look forward to visiting as it's consistently consistent! Service is friendly, location is great and the room standard is very high. The breakfast buffet is one of the best around and I've many other hotels in the region and internationally to compare it with - bottom line is it never disappoints 16 July 2013
Rated 5.0 out of 5.0 by Great location and service I am a regular guest of this hotel. Staffs are polite and service with a smile. Great buffet spread in coffee house. However, I find the price a little steep. Rooms are clean and comfortable. 04 July 2013
Rated 5.0 out of 5.0 by I love the Intercontinental in Suzhou I finished my second stay there last week. The quality and service is a treat during a long business trip. The staff is very attentive while respecting privacy. The breakfast is like the United Nations of food ! Execellent and one can try items not normally eaten for breakfast at home. The entertainment in Carumba is top notch and the bar there has very reasonable prices at happy hour. A lake view room is the way to go, and the city view isn't bad as the lighting is beautiful at night. Will definitely stay again. 03 July 2013
Rated 5.0 out of 5.0 by Great Experience The staff in the Executive Lounge went out of their way to be helpful. 02 July 2013
Rated 5.0 out of 5.0 by The meaning of Comfort This hotel taught me the meaning of comfort. The side walking road of Jinji Lake looked like a part of hotel. The room was so clean and had a fabulous view. One thing that makes me feel uncomfortable happened while I check out at lobby. I had to wait more than 20 minutes to check out. Even though there is three staffs at check out desk only, one staff work for check out. During my staying I felt like staying very comfortable and warm mom's home. But last minutes makes a little bit disappointment. It was great opportunity staying the Intercontinental Suzhou. I surely recommend this hotel as NO. 1 hotel in China. 01 July 2013
Rated 4.0 out of 5.0 by Airconditioning I would suggest that the airconditioning controls could be more logical. They are not as user friendly as they could be. 15 June 2013
Rated 5.0 out of 5.0 by Grate hotel grate location Stayed for a week on business and the location is excellent close to food and major transportation hubs and from a world travelers perspective it is one of the best Hotels on the world. Simply excellent service. 10 June 2013
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Suzhou
  • 288 Wang Dun Road
  • Suzhou , 215028
  • China, People's Republic Of
  • Front Desk +86-512-62858888

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, French, Italian, Japanese, Dutch , Chinese

Pet Policy

No Pet Allowed
  • Local Time

    11:14 PM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available
    • Evening Reception Desk Open

    Currency

    • Chinese Yuan ¥ (CNY)

    Accessibility

    • 4 Room(s) with Accessibility Standards
    • Parking