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Suzhou

Rated 4.6 out of 5 by 269 reviewers.
Rated 5.0 out of 5.0 by Great Experience This is a great hotel for the value, and it is perfect place to stay with very knowledgeable staff. Staff goes beyond their duties to make you feel comfortable. Thanks to the staff. 05 June 2013
Rated 5.0 out of 5.0 by Sweet comfort accommodation, totally recommended In a long haul business tour in China, comfort from accommodation is the only we can linger as close as being home. My experience at Intercontinental SuZhou gives me a great deal of comfort in overall environment. Great bedding, and thoughtful details that brings short hours of stay turn out to be a good rest and linkage to home. The hotel is recommended host of comfort for those who are also travelling or tour in SuZhou. Hope you all had the same joy I shared. 04 June 2013
Rated 1.0 out of 5.0 by Disappointing services This hotel has great facilities, we have stayed there for long time and contacted the sale associates to make a resrvation before getting to the hotel. But the services are disappointing. 1. The front desk staff was answering her personal phone call while checking in customer. And she is not knowledgeable about the confirmation process. I have to wait for long time to check in when I had a reservation. She even called a sale associate for a wrong reason while I have to wait. 2. The same staff put me to a room near elevator when I asked her not to. When I request the change of room, she then put me to a room still quite close to the evevator. I am very disappointed at her professionalism. 2. The room does not have room service menu. I have to call to get a menu. So I wonder whether 30 May 2013
Rated 5.0 out of 5.0 by clean room good service good experience,everything's fine,my 1st cholice now if I go to SUZHOU. 29 May 2013
Rated 5.0 out of 5.0 by Great location Probably one of the best IC I have stayed in, lounge is a must along with sky room and views other the lake. 29 May 2013
Rated 4.0 out of 5.0 by Good concierge support and bed turn down service Intercontinental Hotel invests heavily on making staff accessible for our needs in the lobby area. Staff are eager to help and assisted us for transport needs for our business and recreational needs. I appreciate the consistent turn down service (bucket of ice and recollection of which side of the bed I slept on). Nice touch. 27 May 2013
Rated 5.0 out of 5.0 by Thank you for your services I think that you might to service to client the washing fee per day as that amount. 21 May 2013
Rated 5.0 out of 5.0 by Best Room Condition in Suzhou Best Room Condition in Suzhou~~!! Fantastic breakfast menu ~~!! 19 May 2013
Rated 5.0 out of 5.0 by Best hotel service in Suzhou Friendly staffs. Beautiful hotel in Jinji lake area. Spacious and clean room. 09 May 2013
Rated 4.0 out of 5.0 by Great facilities, variable service The most striking thing on first arriving at the hotel was the number of times it was necesary to return a 'good morning' to staff in suits standing in the reception area whose only purpose seemed to be to do that. This continued throughout our stay. We stayed in a suite with a large, comfortable bed and a fabulous view over the lake even from the bath! The room was clean and well serviced although the housekeeper did enter once without knocking and needed prompting to replace teabags and milk from the mini bar. The Concierge was particularly knowledgeable and helpful when advising on places to visit and the porters were very friendly and attentive and essential for giving instructions to the taxi drivers in Mandarin. Service in the food and beverage sections was variable, in the lounge bar and restaurants it was necessary to request additional drinks, dessert menus, orders to be taken, although in the club room the staff were very observant and quick to offer additional drinks and take orders, and the food presentation and selection was excellent. The facilities in the hotel were fabulous although not well advertised, it has a great bar on the top floor offering a balcony view over the lake, but it was not obvious unless you stumbled on it whilst visiting the club room, so consequently it was usually empty. 06 May 2013
Rated 4.0 out of 5.0 整体出色,略有瑕疵 位置,设施,服务都达到了洲际应有的标准,值得肯定,客房服务很好,有求必应;酒吧的酒保很热情,素质也不错,印象深刻。不足的地方就是全日制餐厅的自助餐不够令人满意,虽然丰富但味道稍逊,真正能调动食欲的东西几乎没有,不过好在中餐厅的水平还是不错,两个餐厅分别提供西式和中式早餐是个很人性化的设计。 06 May 2013
Rated 2.0 out of 5.0 by WIFI access During my stay , I required to do some work from my room. Having a robust and reliable WIFI access is crucial factor to my overall stay . The Wifi access is not acceptable , it is constantly broken. The 1st 2 nights I am not able to properly use the WiFi for work. 01 May 2013
Rated 5.0 out of 5.0 by Luxury I have stayed in the Intercontinental Hotel Suzhou on two occasions in 2013 on Business Trips and I can only describe my experience as Luxury. The room, amenities and attitude of all the staff are of the highest order. It was good to know that when I returned to the hotel after a long day I would be greeted with a welcoming smile, I could relax with a swim and then enjoy a meal from the restaurant of my choice on site. 25 April 2013
Rated 4.0 out of 5.0 by Business with Pleasure ! Everytime I stay at this Hotel, its like coming home. Wonderful caring staff that remember you and make you feel welcome. Even when conducting business, its always a pleasure to come back to the Suzhou Intercontinental.......... 13 April 2013
Rated 4.0 out of 5.0 by Outstanding Concierge and Front Desk Service Concierge Dept. - Benson and Ivan in the Concierge Division provided exemplary service no jmatter what the request consisted of. Front Desk Service - There was also excellent service provided from the front desk by a female employee from the U.K. which is also worth bragging about. She was very courteous and most helpful to me and my husband during our stay at your hotel. 09 April 2013
Rated 5.0 out of 5.0 by Great location, grate service Grate location lots of places to shop and eat with a grate view of the lake Jingi. The rooms are comfortable and the service is excellent. Highly recommend this hotel. 03 April 2013
Rated 5.0 out of 5.0 by 非常好的酒店 非常好的酒店,非常好的入住体验!由于是白金卡,给升级到了湖景房,还给提供了早餐。湖景很漂亮,还能看到旁边的摩天轮。房间很新,交通比较方便,打车到景点需要20分钟左右。酒店周围很方便,有购物中心和很多吃饭的地方,最主要的是还有一个很大的儿童乐园,对于带孩子的家庭来说是个非常好的选择。酒店的服务员都很亲切,不论是前台还是餐厅,都能提供很好很及时的服务。 01 April 2013
Rated 5.0 out of 5.0 by March 2013 I have stayed here 5-6 times since it opened. Everytime I am convinced it is the best Intercontinental in China. Huge rooms, the best Priority Club lounge in the world, and simply the best staff make this hotel one of my favorites. Everything from housekeeping, laundry service, bar and restaurant staff (especially Carumba staff) to the bedding and bathroom amenities is as one would expect. Once again, VERY pleased! 29 March 2013
Rated 5.0 out of 5.0 by Business Trip Excellent hotel to stay for business. Rooms are very comfortable and the staff is very friendly and helpful. 21 March 2013
Rated 5.0 out of 5.0 by Excellent hotel Great services. Comfortable bed. Strategically located next to a beautiful lake with shopping mall and restaurants surrounding it. 14 March 2013
Rated 5.0 out of 5.0 by Great Hotel Hotel service is excellent. Room is clean and modern. All staffs are very friendly. 07 March 2013
Rated 5.0 out of 5.0 by Great room and service! Friendly people at restaurant, bar and front desk trying to help you at any time. 03 March 2013
Rated 5.0 out of 5.0 by Nice experience We've stayed in Intercontinental for 5 nights, really nice hotel, nice restaurant, especially the RIVA steakhouse, and also the breakfast place. all staffs very available, and everything we ask they can respond immeidately. we also had one wedding ceremony at the hotel, all the staffs were very available and service is great. i highly recommend the intercontinental Suzhou if anybody wants to have a piece of new experiences in the new Suzhou part, with a nice lake view and spacious room. 25 February 2013
Rated 5.0 out of 5.0 by Great Hotel Turned out to be a real good experiance from check in till check out. Special mention for jing resturant. Since our son is handicapped and very limited food choices he has, we found an indian chef , excellent food. He went out of the way to cook for us. Than your concierge service is very excellent. Helped us a lot and quiet good english. Infact after staying in grand stanford hongkong I had been very apprehensive in staying in intercontinental for a long time, but suzhao stay was a far welcome change than our stay at hongkong. Keep it up. 22 February 2013
Rated 4.0 out of 5.0 beautiful view Most of staff are helpful and polite except who works in JIN CATEEN,no impatience,no smile make us uncomfortble.The staff who works in LONG BAR are very gentle ,very warm ,very paitient,we spent a nice night. 18 February 2013
Rated 5.0 out of 5.0 by A great hotel in Su Zhou I highly recommend Suzhou InterContinental. From my many stays at this hotel, I have always enjoyed the best executive lounge, magnificent lake view, and comfortable rooms. The quality of services received are also nothing but outstanding. This property lies steps away from Jin Ji Lake, a casual stroll along side of the water can be relaxing. From the hotel, it only takes short walks to two subway stations, variety choice of foods, shopping centers, and entertainments. This property could've earned all-excellent ratings, however, certain area needs improvements. During my most recent stay, I visited the lobby lounge after 11pm and ordered myself a pot of tea. At around 11:40, the girl came to rush me and said it's closing. When I questioned about the service time, she answered that she needed to catch the bus home. At that moment, it seemed rude and not considerate for me not to allow her to leave and take away the still-full tea pot. Given all of the great services from many other staffs, I believe it's an isolated case, but still worth to mentioning. For management's consideration, maybe the lobby lounge service hours doesn't work for staffs? It's late at night and may not be convenient when there is no public transit available. But once posted, guests should have right to service before the closing time. 13 February 2013
Rated 5.0 out of 5.0 by Comfortable Room, Nice view & Great service Comfortable Room with round bath, Nice view to whole JinJi Lake & Great service from the staffs. 12 February 2013
Rated 5.0 out of 5.0 by Great room with awesome view Enjoy the location and area. Good time for the festive Chinese New Year. 10 February 2013
Rated 1.0 out of 5.0 by Very satisfaied Good location, Good facility. Nice gym. Everything is good, except breakfast coffee tastes like instant Nestle Cafe. No ATM machine in the hotel. 04 February 2013
Rated 5.0 out of 5.0 by I am pleased ! InterContinental Hotel-Suzhou is a great place to stay. I am very pleased with the quality of the service, the environment, and professionalism. The room settings are tasteful and comfort. There are plenty of choices of food in hotel restaurant during breakfast. If you want to try different food, many restaurants are within walking distance by the lake. It is in a very safe surrounding and you can enjoy the spectacular neon lights while taking a walk. The only thing I do not like about this hotel is its slippers, which are too small. 02 February 2013
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Suzhou
  • 288 Wang Dun Road
  • Suzhou , 215028
  • China, People's Republic Of
  • Front Desk +86-512-62858888

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, French, Italian, Japanese, Dutch , Chinese

Pet Policy

No Pet Allowed
  • Local Time

    1:52 AM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available
    • Evening Reception Desk Open

    Currency

    • Chinese Yuan ¥ (CNY)

    Accessibility

    • 4 Room(s) with Accessibility Standards
    • Parking