Rated 4.5 out of 5 by 425
Rated 5.0 out of 5.0 by StephenL Great service
Stayed there for a weekend. Being an Ambassador member, we enjoyed a room upgrade and late checkout.
Friendly staff at check-in counter. Breakfast spread was good.
Will definitely stay there again
04 December 2013
Rated 5.0 out of 5.0 by Paddo13 Spectacular Views & Experience
From the moment we arrived until our departure, my wife and I could not fault anything with our weekend stay. The staff were very friendly, extremely professional and helpful. We had booked a King Club Harbour suite and was upgraded to the Australia Suite! What an amazing surprise. This has to be the best room, really a full apartment, in Sydney. The Club Lounge on the 31st floor gave one the feeling of belonging to a private club. Breakfast choices were extensive and Twilight drinks & canapes of an evening were wonderful as we watched the harbour activity. The location is perfect for our interests (Circular Quay, Opera House, Botanic Gardens and shopping in the CBD). Highly recommended!
04 December 2013
Rated 5.0 out of 5.0 by mlandi bed is so comfortable,, i was sleep on a cloud soft and amazing
the hotel intercontinental is the best hotel the staff the rooms, its my second stay and i will be back and i will be a life member ,, thank you for the upgrade too my room too experience,, the room i stay thank you too who allowed me too stay in the executive suite ,,
04 December 2013
Rated 3.0 out of 5.0 by Glenn20 Comfortable & yummy breakfast
We stayed here for two days for a mini getaway, We found the hotel to be in excellent location 2 min walk from Circular Quay, and the botanical gardens. The breakfast was very well presented and tasty. The staff most helpful although we had to bring our own bags up from the carpark to check in for a 5* hotel where is the service there?
My girlfriend and i found a used bandaid on the floor of our room, digusting i know, other than that our room was nice. Would we stay here again? Maybe depends if the price is right.
04 December 2013
Rated 2.0 out of 5.0 by INTLCDN Looks comfortable but reality is not as impressive
I have long been a Priority Club member and a fan of Intercontinental hotels. I have stayed at the Sydney Intercon several times. While generally it has been a good experience, this visit was not as good. I will focus on two elements. First, the air conditioning in the room did not work very well, and the room was very hot during the entire stay - which was also the case for a colleague also staying at the hotel. Second, the fitness center/gym is truly poor. It has the look and feel of a warehouse setting - included dated equipment - instead a luxury hotel.
I really want to like this hotel....!
03 December 2013
Rated 5.0 out of 5.0 by BusinessExec The Best Room in Sydney
I had the privilege of staying in the Australian Suite at the Hotel Intercontinental Sydney, last week.
Without a doubt the Australian Suite it is the best luxury hotel room in Sydney, and is second to none for luxury, location, view and facilities in Sydney!
Entering the suite you are greeted with a large entry including a piano! There are too many wonderful features of the room to list here, but suffice to say the room is the epitome of luxury and is extremely spacious. It has its own private balcony with a wonderful view of the Harbour Bridge and looking east down the harbour.
The club lounge on level 31 is one of the highlights of a stay at the Intercontinental, with a superb breakfast and evening drinks with uninterrupted views of Sydney harbour.
I have stayed in numerous luxury hotels in Sydney and the Intercontinental is by far the best luxury experience!
It brings me back time and time again!
01 December 2013
Rated 5.0 out of 5.0 by HKBuddy Wonderful harbour view and warm welcome service
I arrived Intercontinental Sydney at 9am in the morning, a long way from Hong Kong. I understand that it was too earlier for check in, but the front desk, to my surprise, gave me a key to go to the bathroom on the club floor for shower, changing and refreshing. I was not expected to have such a personal and warm-welcome service. When I came back after a short business trip, I was told that my lugguge was already inside the room. So wonderful!
Another wonderful moment happened when I went to the club lounge in the evening time. The food and the drinks were good, and the view was spectacular.
One of the tiny drawback of this hotel is that I didn't realize there was a turndown service in the evening, until I saw the breakfast menu putting on my bed. That means, in the turndown, the housekeeping did not clear the trash, clean up the peel from my welcome fruits, fill up some amenties, etc.
Another tiny mistake is that the housekeeping merely provided a blunt knife for my welcome fruit. How could I eat a passion fruit with just a blunt knife?
29 November 2013
Rated 1.0 out of 5.0 by Ryan33 Poor service
Comment: 5 Nov 2013 To Whom It May Concern, I wish to put forward my
concerns regarding the conduct of staff during my recent visit to your
hotel on Saturday 2nd November, 2013. At approximately 16:00 I checked in
at the intercontinental, Sydney with great disappointment that the room I
was confirmed as having was not that which I recieved. Only aftrer jumping
through hoops and providing the booking confirmation a number of times was
i granted the amenities that was promised but still not the room.As an
Intercontinental ambassador member i find this unexceptable. The level of
service was poor and concierge staff were rude and generally unpleasant.
The experience was uncomfortable and disappointing. As such, it is
unfortunate that I would hesitate to recommend the hotel to friends or
family. I feel it necessary that management be made aware of my experience
to ensure such conduct and poor service is not experienced by other
customers in the future.
I have made a complaint but as yet have had no reply, that was 2 weeks ago now.
28 November 2013