Rated 4.5 out of 5 by 698
Rated 3.0 out of 5.0 by Will62 Slow service but great view!
A 3.5 star experience re lacking, slow service & tired room decor but great view of Sydney Harbour Bridge. No recognition for Priority Club Membership, so ensure you ask for extras per Ambassador Membership as using a "points" reservation made me feel unwelcome. Asked for substitute instead of preferred late check-out due to early next day flight but provided none? Thought it wouldn't be hard to substitute a breakfast voucher instead of using room time. No newspapers offered? Request from pillow menu not fulfilled as informed property was fully booked, therefore my much needed orthopedic pillow was not delivered & no call back to advise either way? Took over 1hr and a 2nd call for ice (no self-serve dispenser on any level). I was surprised to learn this property is Oprah's favorite when in Sydney - great location. Saw the LA Dodgers there though! Turn down service was optional and thank goodness I read the notice, otherwise I wouldn't have known and missed bottled water during the night. Disappointing to not see Australian made amenities for my wife.
28 March 2014
Rated 3.0 out of 5.0 by John88. Poor inroom internet reception
First stay in this hotel.
The hotel wireless internet reception in our room was inconsistent and very poor at times. Kept dropping out. A modem was placed in the room but made little difference. Staff seemed aware of problems.
Mineral water was provided on arrival but not replenished each day as per the Ambassador program.
Disappointing. Wouldn't recommend if visiting on business if you need to use the internet.
26 March 2014
Rated 2.0 out of 5.0 by Global Frequent Traveler Management has no loyalty towards Priority Club Members
As worldwide frequent traveler, and after spending time at Intercontinental in Doha, Qatar with excellent services and A1 staff-management, my next assignment after Doha was Sydney Australia so I decided to keep the good experience and book with Intercontinental in Sydney.. why not, you can't go wrong by selecting Intercontinental but boy was I wrong... This was first time with no complimentary newspaper, secondly I wanted to extend my stay using corporate rates but was turned down by Management because no rooms available using my company's corporate rate. I was allowed to stay in the same room but instead charged with higher room rates so this tells me the room was still available or hotel wasn't fully booked...maybe it was peak season or week in Sydney but considering that I do leave some revenue behind with room services, restaurant , breakfast and cafe because mainly I don't have time to go sight-seeing, instead I'm here on business plus never encounter this experience with any other Crowne Plaza or Intercontinental hotels either in Middle East, Europe or in the states.. Next time in Sydney, I definitely will not select Intercontinental Sydney as my preferred hotel.
26 March 2014
Rated 5.0 out of 5.0 by badermh Great stay,it's my favourite location in Sydney
I stayed at the hotel for a week and it is great hotel. The rooms are nice and clean and overall the stay was great. I had dining at the restaurant and it was really good, I would go back for that for sure. The services and staff are excellent. Breakfast was great too.
Thank you for all services :-)
26 March 2014
Rated 4.0 out of 5.0 by GeeDee Entrance and reception area a nightmare
Having waited over 5 minutes whilst cars were parking in a totally inadequate area our taxi finally arrived at the hotel entrance. The porters were extremely attentive and our bags were in our room in a matter of minutes. We checked in at an understaffed and undersized reception area for our two night stay. Our room was clean and adequate but the bathroom, whilst clean, is in urgent need of an upgrade. I understand it is original and therefore about 29 years old.
The bar area was very pleasant although slightly underlit and the service was excellent. The concierge was very efficient and knowledgeable.
When trying to check out we were confronted by a rugby scrum. The reception area too small to serve the number of guests both checking out and in. We went for a coffee to let the queues die down and then returned to check out. After an unnecessary protracted discussion with the lady on reception she finally agreed that I had indeed prepaid for the room!
Our driver had successfully parked and we departed with mixed feelings.
24 March 2014
Rated 5.0 out of 5.0 by CatG100 A wonderful stay in a special location
This was our second stay at Intercontinental, Sydney after starting our honeymoon here 2 years ago. We returned because the location is excellent being close to Circular Quay and overlooking the harbour. We also remembered the excellent service we received from the Intercontinental team and our experience this time was even better. The staff are attentive, friendly and warm. They achieve the right balance between familiarity and professionalism; their discretion is without question. We chose to take a Club room and really benefitted and enjoyed having access to the the Club Lounge. It gave us moments of tranquility and feeling special every morning and evening - with no children this works well for us.
I highly recommend the Intercontinental Sydney and doubt I would stay anywhere else if visiting the city.
21 March 2014
Rated 5.0 out of 5.0 by Father27 Great staff
Fazar and the concierge staff were great. The whole staff was very attentive to detail. The room had a great view and was quite large.
Great location. We had four nights of great fun.
20 March 2014
Rated 5.0 out of 5.0 by Lara310 Comfortable stay with a great view
I enjoyed a great view looking over marvelous Sydney Harbor. The hotel was great both in service and location. The buffet style breakfast at Cafe Opera was also great but the only thing is I wish I could have different daily menus. Overall, however, I just love it and will return soon!
20 March 2014
Rated 5.0 out of 5.0 by CLOPAT Service, Comfort, Location!
From the moment I arrived my stay at the InterCon Sydney was Spectacular. I was greeted by the staff with smiles, service, a smooth check, and oh so comfortable & spacious suite! The décor was fresh, the linens were soft, the additional sitting areas in the room are fantastic, the internet was fast, and loved the amenities with just the little extras…it’s also a perfect location with incredible views! I really enjoyed the old historic building and how the new lobby area compliment each other. They have great unique meeting space and loved the fitness center and pool area on the top floor. I thought the club lounge overlooking Sydney Harbour was amazing and the food offered in the club looked delicious.
The energy in the hotel was vibrant and it seemed as if the other guests throughout loved their stay as well. The breakfast was really outstanding and your host (Tomas??) stepped in and helped with serving our coffee while it was busy. Your room service team did a great job of getting an early breakfast delivered last Saturday. Your bellman were also top notch and so helpful.
The location was perfect for getting to meetings, restaurants, sights, & recreating...with the Botanical Gardens just across the way.
19 March 2014
Rated 5.0 out of 5.0 by Natha Great stay & Comfortable Room
This is one of the better Intercontinental's I've stayed at and I'd highly recommend it if you're needing accommodation in Sydney. The rooms were very well looked after, very modern, and extremely clean. The only negative comment I have would be that the bathroom was a little outdated, although it was still extremely clean, and functional!
19 March 2014
Rated 4.0 out of 5.0 by LouPenn Always good
Am an Intercontinental Ambassador - and am extremely pleased with the service, the offering and the overall feel of the Intercontinental in Sydney. Never disappointing, ever reliable. I will be back.
17 March 2014
Rated 5.0 out of 5.0 by Classy Five Star Everywhere
We have stayed at the hotel several times since 7/2006 and the high standard maintained throughout the hotel has been consistent every time. We had some friends visiting from London late last year and when we took them to explore Sydney there was no doubt about where to stay.... Intercontinental of course. Large comfy rooms, premier restaurant that caters for gluten free better than any other 5 star hotel I've stayed with, great location and highly professional staff. Congratulations to the entire team, first class all the way.
17 March 2014
Rated 5.0 out of 5.0 by Syorkie25 The best
The club level made this stay the best stay ever. Not only the view was superior but the breakfast and happy hour exceeded all expectations The staff bent over backwards to be of assistance and the location was the best for seeing the city
16 March 2014
Rated 5.0 out of 5.0 by Fred83 Great location and staff
Proactive staff were quick and helpful with the checkin process. Once inside it is easy to admire the well executed melding of older architecture with the modern touches. Clean room was accentuated by a grand view of the Sydney CBD. Location is ideal for access to Circular Quay and within walking distance of the shops and restaurants of Old Sydney.
16 March 2014
Rated 4.0 out of 5.0 by Newcastle Stay before the previous one
Your hotel did not come up to our expectations from our last visit.
We had sereral problems that reception are aware of.
We had to wait an hour, in Cafe Opera, for a main course meal and when it arrived the meat was cold. A great disappointment, as the food itself and service was very good. The shaver point did not work in our bathroom and that had to be replaced. The toilet would not stop flushing and we had to use another room, for bathroom facilities, while the plummer said would take over an hour to be fixed.
In addition the kettle in our room would not turn off. After reporting this they bought us up another one and that did not work at all. !!
I phoned down again and they bought up the same one that did not turn itself off! So we received the same kettle back again....... By this time we were at the laughing stage. Your night manager, I think was Linda(?) and Billy will confirm this. They did try their best but we would rather have had things working properly.
13 March 2014
Rated 3.0 out of 5.0 by TravelDiva Update Rooms
The hotel is in a great location; however the rooms are in bad need of an update. The noise level is a problem as I stayed on the 28th floor and could still hear the street noise. Educate the staff about the basics-channels in room- the person that took me up to my room didn't know that the hotel had international channels. In the club lounge, try to train the staff in a way to discreetly ask for guests room number; you may want to seek help from your Asian properties. The best staff in the club lounge were Alan and Orrizel ( I think her name is). They are outstanding and very professional.
12 March 2014
Rated 1.0 out of 5.0 by AAAAAARRRGHHHHHHHHHHHHHHH Staff make a hotel (or in this case they don't)
The InterContinental in Sydney is in a great location with excellent views and decent sized and equipped rooms. The front desk staff are excellent. However, from there it was downhill for me.
1) I left an item in my room and checked out. After calling the hotel numerous times, following up with them in person when I stayed twice more, they were still unable to locate it. Yes, I carry insurance for when I lose something, however I did not lose it I left it in my room, and after providing detailed descriptions of the item and my movements, the hotel did not advise me that I hadn't. Sure I am an idiot for leaving it however it was not recovered by the staff that cleaned my room straight after I left nor was I offered any compensation.
2) I stayed three times over four weeks and after being prompted by the front desk staff to join the IHG rewards program on my first visit I finally signed the forms on my third. I then requested that the points, from my two previous visits, be retrospectively applied. However apparently they are unable to do this – fair enough if the stay is a year ago but we are talking a couple of weeks. How customer unfriendly is that?
3) I then request to be removed from the rewards program, see points 1) and 2) for the reasons, and then I start to receive emails offering me the ability to Earn and Redeem.
And then I am asked to comment on my stay ….
12 March 2014
Rated 4.0 out of 5.0 by Mikejh Third Time at the Hotel
Had another good night at the IC, kids enjoyed the pool facilities and the gym is well equipped. Again nice location and a quality hotel. Not sure why when booking IHG rooms it restricts you to three bedrooms even when booking a room with two doubles in it....makes it very restrictive for people with more then one kid!
12 March 2014
Rated 5.0 out of 5.0 by Simon007 Fantastic views
I usually stay at this hotel when in Sydney. This time I got my usual upgrade but to a room on Floor 20 with views of the Opera House and Harbour Bridge. Excellent.
09 March 2014
Rated 4.0 out of 5.0 by John747 Comfortable and good location
Only used the hotel for sleeping for 2 nights so difficult to rate some of the questions but i have no reason to think it wouldnt live upto expectation of a hotel of this standard. Room was comfortable
Good location for circular Quay, Bridge, Opera house and Botanic Gardens.
09 March 2014
Rated 2.0 out of 5.0 by Polly1 Very sad
I am a Royal Ambassador member and very disappointed with my stay at this hotel. My royal ambassador membership was not recognized for the benefits i am entitled to. I did not receive a room upgrade on check in and when I enquired about it, I was told I could either have a room upgrade or admission to the executive lounge. The mini bar was not restocked the next day so I had to ask for it. I wanted to invite some work colleagues who had checked out from the hotel and had to wait for an airport transfer into the lounge and was willing to pay for it, which I have done in many lounges around the world and was told we could not do this. Also staff in the lounge did not know how to check out in the exec lounge which is where I always check out. All in all a very disappointing visit.
08 March 2014
Rated 5.0 out of 5.0 by TC23 One of Sydney's Best
I have been traveling to Sydney for over 25 years for business and pleasure. The InterContinental Sydney is one of the city's great hotels. The staff is outstanding and they look after every wish and need of their guests. The hotel is a classic, and the club lounge offers some of the most spectacular harbor views available.
08 March 2014
Rated 5.0 out of 5.0 by Cuzzie wow wow wow
We were fortunate to have a harbour view room and oh what a view. The staff from the time we arrived were so helpful and friendly towards us and as our flights got in early they arranged for our room to be ready and accommodated us with perfection. We would recommend anybody to stay here for its location, service and high standards. Made our trip to Sydney just so comfortable and so enjoyable . Thank you so much
07 March 2014
Rated 2.0 out of 5.0 by broadwaysteve Mixed Bag
Unfortunately we had a tense check-in experience - even though I had already sent an email the day before explaining my wife's ill health and wishing to make sure we had a smooth check-in for our 30th and probably last anniversary together on the planet.. My wife, who has cancer, and I originally had planned to stay 4 nights but ended up only staying 2.
The tension was not entirely the manager's fault as the situation arose out of misinformation from Priority Privilege. However, it took far more discussion (1/2 an hour's worth) than it should have to try to mollify the situation. Meanwhile my wife had to sit aside, in ill health. I expect a much higher level of customer concern and accommodation at 5 star hotels - even without being a Gold Elite and Ambassador Club member (which I am). The manager said he would contact Priority Privilege to help get to the bottom of the misunderstanding but he didn't do so.
The room was fine - understated the way we like. The manager curiously told me that he had found us a room on the top floor (21st). However any trip on the elevator showed that there were some 10 floors of hotel accommodation above us. We didn't really care about this but it did give us that sort of uncomfortable feeling when we least wanted it.
So, we liked the hotel. We liked the atmosphere. The bed was comfy, the view lovely however the air conditioner made a loudish hum and its fan strength control did not work. We were left disappointed and a little empty feeling by the overall experience.
07 March 2014
Rated 5.0 out of 5.0 by Samples The Samples
This is a great Location. Very clean and comfortable. The staff were friendly and provided us with exceptional recommendations throughout our entire stay. The overall stay at this hotel was awesome!
03 March 2014
Rated 5.0 out of 5.0 by JulieSLC Loved This Hotel!
The room, staff, and especially the view, service and amenities in the Club Lounge were wonderful. It made our stay in Sydney even more memorable.
02 March 2014
Rated 5.0 out of 5.0 by mburke006 Amazing view and great service
Thank you for making our stay so wonderful. We made it to the club late for our first day and were still treated to a lovely breakfast. Your view from the club is unparalleled. Definitely an amazing way to end our first (of hopefully many more) visits to Sydney.
02 March 2014
Rated 5.0 out of 5.0 by Dnk78 Great experience
All aspects of our visit were excellent, from stepping out of the car and checking in, and right through the check-out process. Very friendly and professional. Had a small problem with one of the fittings in the room, and one phone call had it rectified. We will definitely be back. My wife and I would also like everyone involved in providing us with an unexpected upgrade, which made our stay even more memorable.
23 February 2014
Rated 5.0 out of 5.0 by Peterc67 Intercontinental Sydney
Great location, for business & leisure. Well managed hotel. Reception area could be bigger and pool outside.
23 February 2014
Rated 5.0 out of 5.0 Best Hotel Experience Ever For Me
For just one night on a great weekend away to Sydney, I splashed out and stayed at the Intercontinental. I am crashing into 60 and this was a real treat for me to stay in my first ever 5 star hotel. Won't happen again, so I made the most of every moment from enjoying the banter with the lovely concierge, the wonderful architecture, the sumptuous breakfast on Sunday morning, to sitting in my room, all agog, looking at million dollar views of the bridge, the harbour and The Opera House. I could seriously get used to this kind of experience more often but alas it will never be, so, thank you for the memories. :)
21 February 2014