Rated 4.5 out of 5 by 457
Rated 5.0 out of 5.0 by SueLou79 Excellent desk staff
I stayed here one night with my two daughters before flying out the next morning back to the US. The front desk staff was very helpful, especially Alex, who gave recommendations about the shuttle bus and helped me mail a local package. She also called the Holiday Inn in Cairns for me when my daughter thought she had left her watch in the room there. Turns out, the watch was at the bottom of her suitcase and Alex just laughed with me when I let her know it was found.
The room was spacious and the beds were comfortable with soft linens and a choice of firm or soft pillow. Very clean too!
April 7, 2014
Rated 4.0 out of 5.0 by Grandpa Doc Bed and Food
I dislike doonahs - very difficult to get the right warmth.
The duck served as my in-room dinner meal was very disappointing - extremely tough.
April 6, 2014
Rated 5.0 out of 5.0 by Footy23 Frindliness
My recent stay at the Mascot Holiday Inn was a delightful experience. Friendly, smiling front desk staff making me most welcome.
April 6, 2014
Rated 5.0 out of 5.0 by RefFB Staff
rooms are quite good, but the staff is exceptional, willing to assist in any way they can. Send them an email requesting assistance and you will get a very timely answer.
April 4, 2014
Rated 5.0 out of 5.0 by Lelly Before flight stay
The service at this hotel is 10/10, the staff are amazing.
The "pool" should be reclassified as a paddle pool, a little misleading in the photos online. Breakfast top quality, dinner very good also.
The park, stay and go option is great if you are going on a short break.
April 4, 2014
Rated 4.0 out of 5.0 by citreon Always consistent
Great stay again as usual, this place is consistent with its professional service delivery and recognition of its regular guests. Your rooms are a fantastic size and always clean and ready for our arrival.
Keep up the good work.
April 3, 2014
Rated 4.0 out of 5.0 by rinty Clean room great staff
We enjoyed our stay short though it was very much except for our dinner in the restaurant this was way below the standard of the food at the bar.
April 3, 2014
Rated 5.0 out of 5.0 Great!!~
It locates near to the airport and very convenient if you are catching up a early plane next day!
Staffs are very friendly to assist and able to fulfill my request.
April 2, 2014
Rated 4.0 out of 5.0 by Percy123 good accomidation
pleasant it is close to the air port and not far from where I conduct my work the location helps with car hire and departures for quick visits over night and early check out for departures , the last time I stayed I didn't get much sleep due to noisy guest staying on my floor and will be complaining if this was to happen again
I have stayed many times at the Holiday inn Sydney and find it one of the better places to stay
April 2, 2014
Rated 5.0 out of 5.0 by The Crowes Comfortable bed and great service
Great hotel to stay at. Handy that it is close to airport and we are always made welcome when we arrive and during our visits.
March 30, 2014
Rated 5.0 out of 5.0 by FltAtt6 Excellent Staff!
The staff was wonderful, especially Alex and Sean. Alex gave me lots of good information about places to see, as well as places for a solo woman traveler NOT to go. She was so polite and easy to talk to- even followed up with me the next day! Sean was always so courteous and smiling. Thanked me for (my husband) being a Platinum Member.
The breakfast...disgusting. My eggs and bacon were COLD. Some of the fruit looked like it was thawed out and mushy. Juices were warm and the muffin was awful. NOT worth A$25!!!
Room was fabulous. Corner room so windows on 2 of the walls :) Shower had a lot of pressure and the bed was extremely comfortable. Convenient to the airport. Would definitely stay here again!
March 29, 2014
Rated 4.0 out of 5.0 by G-Force Everything I could have expected
I usually don't like hotels because I travel alone and they seem impersonal. So to find one which was so welcoming was refreshing. The staff have to endure a steady stream of people they don't know or are never likely to meet again. Especially so at an airport linked facilities. My pet dislike is staying for one night. Zooming in. Zooming out. But I stayed longer this time & had time to settle in. Excellent room. Good size with space to spread.. Good TV channel selection. If anyone could find a fault they must be difficult to please. Only drawback. Bottom end of Bourke St is not an exciting district with an outlook over Qantas & DHL offices. Not fault of the hotel but more garden space would have helped. Excellent forecourt dimensions. No squabbling over access. Effortless arrangement for airport shuttlebus. Will go back for certain.
March 28, 2014
Rated 5.0 out of 5.0 by K4Windy Great Location and Property near Sydney
Enjoyed a great stay at this property when traveling throughout Australia. The property is well cared for and the staff is extremely helpful. Highly recommend this hotel and its team.
March 24, 2014
Rated 5.0 out of 5.0 by PATbob12345 COMFORTABLE AND RELAXING
ROOM WAS COMFORTABLE AND FOOD WAS GOOD. FOOD WAS NOT REDICULOUSLY EXPENSIVE LIKE SOME HOTELS
March 23, 2014
Rated 5.0 out of 5.0 by Judith62 Nice service and comfortable environment
Nice and tidy room. Enough space inside the room. Responsible receptionist. Worth the value.
March 23, 2014
Rated 4.0 out of 5.0 by Fergus2 Park and fly
We enjoy the special parking and accommodation package when we fly away for a few days. The hotel arrangements suit us very well. The only negative is the quality of the service provided by Sydney Super Shuttle. On our return yesterday, the driver was late, delayed us further by leaving the motor running while we sat on board and watched him stop for a cigarette, and then he kept stopping travellers with bags in what appeared to be an attempt to tout for business. This is not the fault of the Holiday Inn but I would hope that it can be rectified for the future.
March 22, 2014
Rated 4.0 out of 5.0 by GSMD Great sleep and very near the airport.
I treated my cousins for a weekend in Sydney. They enjoyed Holiday Inn Airport. It's good that it's near the airport as they had a very early flight.
March 20, 2014
Rated 5.0 out of 5.0 by Unknown1 Stay at Holiday Inn, Sydney Airport
The person greeting me was very effective; however
I did not realise there was free internet and It would be nice to be told that..
I found the short term parking in the circle around the entrance difficult to reverse into. One solution would be not to reverse park
March 19, 2014
Rated 4.0 out of 5.0 by N'oz Front desk staff let you down
Being an Elite member should be recognized and treated with extra attentiveness. Should not have to ask for the extras You promote for the Elite membership, they should be there waiting since you know from when the reservation is booked what level a member is. And if we had to ask, the benefit should have been provided asap, not over 24 hours later, and then not even the full benefit provided.
The Bar Staff is hardworking, however if you taqke a food order, and know that your cook is on break, perhaps you should tell the customer there will be a wait time.
March 18, 2014
Rated 3.0 out of 5.0 by Bazzar comfy bed, paper thin walls
Had a great room......a lot of noise from outside. Restaurant prices were outrageous. Staff was friendly and helpful
March 16, 2014
Rated 5.0 out of 5.0 by bobby.s nice rooom excellent food
stayed at Airport Holiday Inn Sydney Australia Mar 10/11 2014.
Hotel is well located just 2 mins from train stop and close to both domestic and international air ports.
Room is very comfortable with an excellent shower facility in bathroom. Staff were very helpful and courteous.
Dined with friends in dining room and their steak was excellent both in quality and price.
March 16, 2014
Rated 4.0 out of 5.0 by dubborob handy location
Just another airport hotel. plenty of noise due to customers leaving to catch flights through the night. good enough but nothing outstanding. selected for proximity to airport and railway station. average food in bar, good beer! Did not eat in restaurant. plenty of good cafes close handy for breakfast at far better value for money. would we stay there again- yes, but only if flight times dictate. otherwise would stay in town.
March 15, 2014
Rated 5.0 out of 5.0 by Di.mel.belle. Excellent value good location
Excellent 1 night stay before flying home. Comfortable beds and staff friendly
March 13, 2014
Rated 4.0 out of 5.0 by DavidC66 Convenient to airport
Very convenient package including room, breakfast, shuttle to airport and parking.
March 12, 2014
Rated 4.0 out of 5.0 by Dackleberry A pleasant and relaxing stay
I took a park, stay and fly package, which really suited our needs, also to leave the car for 5 days.
The service was pleasant, the room clean and comfortable. The breafast was good with plenty of variety, the cooked items, just needs to be kept a little hotter.
Overall a relaxed and enjoyable stop over. The Biggles bar was ideal for a few drinks and a quick meal, very informal.
March 10, 2014
Rated 4.0 out of 5.0 by Affa Overall experience was good
Everything met expectations, close proximity to work, staff were excellent, food was good
March 4, 2014
Rated 1.0 out of 5.0 by Pdubs No Water
This hotel had no water .
On the morning of Saturday, February 23rd, guests were unable to shave, bathe, brush teeth or use any toilets.
The reception desk did not answer the phone on repeated attempts.
Promises to fix the problem "in 10 minutes" were no kept. (We
departed after an hour for another hotel).
No apology was offered. No explanations were offered.
March 2, 2014
Rated 1.0 out of 5.0 by Danda Comfie bed and pillows.
We arrived from airport for one night stay before flying on a long haul flight to Canada next am. Room was great. We had a corner room with views of city from two angles. Bed and pillows were comfie too. In the morning we woke up expecting to have a shower and breakfast and head off to airport for flights home. To our dismay no water for shower or to brush our teeth. We called the front desk and were told water would be back on within a few minutes I believe but it wasn't. We were offered to use the gym showers as they had water but we declined. The washrooms on main floor were extremely busy with guests brushing teeth and doing hair and morning care. Breakfast was a bit pricey so we opted to go to the airport and eat there. I had to ask for a break on the room rate and was given one. We were also given 2 bottles of water and complementary bus passess to the airport. The water was no fault of the hotel and staff. The room was nice as were the staff.
February 28, 2014
Rated 5.0 out of 5.0 by Robjs Pleasant stay
We found the hotel met our expectations. We were very happy with our experience. Staff were very friendly and efficient. Room was well appointed and very clean as well as being quiet. We will certainly return.
February 28, 2014
Rated 5.0 out of 5.0 by Robjs Great Stay
We found all our expectations for a very relaxed, short stay were fully met. Staff were very friendly and extremely efficient. Our room on a higher floor was well appointed, very clean and quiet. We will certainly return to this hotel.
February 27, 2014