Rated 4.1 out of 5 by 632
Rated 3.0 out of 5.0 Good Hotel, Good Location - Very Poor A/C
I recently stayed at this property in August 2015. Upon arrival, the hotel staff (hotel valet) would not permit me to have a cart to offload my luggage. I had to complain at check in and she was kind enough to get it for me.
The same afternoon, we noticed the air conditioning was not working. They sent an engineer who changed the air filter and said it would be working in approximately 30-40 minutes. We waited and the temperature did not come down. We decided to get out of the room because it was too warm. We stopped at the front desk and reported that it still wasn't working.
When we returned it was late and noticed the air was still not working, but because it was late we decided to tolerate the heat because we were checking out the next day.
When we went out the next morning to get breakfast we reported it again at the front desk. I also asked if I was supposed to receive an option for points of an arrival gift. She said yes and asked if it was not offered upon arrival. I explained that I was not greeted as a Gold and was not asked which I would like to have. The receptionist said she would give me both. She apologized for the air-conditioning.
We also talked with other guests in the elevators and they also reported to us that they were also having problems with their air conditioning. They said that no one ever even came to their room to help, so I guess we should be happy that at least someone came and changed the air filter (although they did not fix the problem).
If you are staying at this hotel in the summer time, please check when you arrive if the air is working.
The other comment is the make-up/shaving mirror. This hotel uses a mirror that does not have lights, and appears to be a cheap stand-alone. It was not the quality that you would expect for an Intercontinental Hotel.
August 28, 2015
Rated 5.0 out of 5.0 by ghoyos89 Great stay
I can honestly say this has been one of the best stays Ive had at a hotel in a while. Since I travel for business meetings quite often it is difficult to find a stay so pleasant as I did this one. Everything was very enjoyable from the second I stepped into the hotel. I really admire the architecture of the lobby and the way the elevators look out to the center of the building.
August 27, 2015
Rated 4.0 out of 5.0 by ckeen74 Nice hotel, go somewhere else for food
The hotel was nice with clean, up-to-date rooms, but the food service on-site was inconsistent at best. Shula's: Good steak but salad drenched in dressing, kids food overcooked to the point of being inedible, slow/inattentive service. Room service staff didn't correctly answer questions about the food, and didn't provide sufficient place settings even after asking the size of the party. And the coffee stand in the lobby sells overpriced ($3.50/cup for drip! that's more than in many major city centers) stale coffee.
August 26, 2015
Rated 5.0 out of 5.0 by docorthop excellente disponibilite du service d accueuil
je reviendrai avec plaisir dans cet hôtel
seul le Wi-Fi payant dans les chambres m'a contrarié
August 24, 2015
Rated 3.0 out of 5.0 by Moondog130 I won't be back -- EVER!
FAIL! The staff of this hotel utterly and completely failed to acknowledge my status as an InterContinental Ambassador -- need I say or write anything else? I will take my business elsewhere the next time I am in Tampa.
August 22, 2015
Rated 4.0 out of 5.0 by tlwin2015 quiet room
Overall experience was okay. Was busy with the exam. So, I did try to ignore and endure the unpleasant experience and try to stay in a positive attitude. Could have been worse. Inaccurate final bill.
August 21, 2015
Rated 5.0 out of 5.0 by Richb1 Aug 9 Review
Great Hotel to stay at. Very friendly atmosphere and clean rooms.
August 21, 2015
Rated 4.0 out of 5.0 by Priceless22 Sour Start Turned Around By Great Staff
My husband and I decided to getaway to Tampa for the weekend and I was pleased to find an InterContinental as I had never stayed in one before.
We checked in a little after 5pm and within 15 minutes we had to be moved three times. The first room we were checked into was being used for another guest's luggage. The second room had crumbs and ants on the table near the door. Exhausted, I went down to the desk again where an agent by the name of Jess assisted me. Jess was GREAT! She was not the agent who originally checked me in (That agent was not wearing a nametag), but she stepped up and assumed responsibility for everything. She escorted my husband and I to our third and final destination to ensure everything was satisfactory. She even offered us complimentary breakfast vouchers! Great customer service, Jess!
The first agent offered my husband and I two complimentary drink vouchers as well, so we sauntered down to the bar to partake. James was our bartender. The drinks were superb (we went back for more that evening) and his knowledge of the area truly helped us plan our evening. He was definitely one of the highlights of the stay!
Overall, the room was beautiful. My favorite aspect has to be the shower head. I am hoping to find one just like it to install at home. The bedding was the highlight for my husband.
I must also note that the housekeeping supervisor personally delivered extra blankets for us and made our bed. She was very pleasant and a joy!
All in all, the stay started on a sour note because of the frequent room moves, but the staff (especially James and Jess) made everything so much better.
August 20, 2015