Rated 3.6 out of 5 by 170
Rated 5.0 out of 5.0 by Torinoman Very freindly Staff
The staff was very responsive to our needs. The hotel was quiet even though RT 60 was very busy. We had a four family vacation and everyone had a great time.
July 28, 2013
Rated 2.0 out of 5.0 by Reverend First time I've cancelled a stay to move hotels
I was in town for business. I usually stay at IHG hotels and mostly HIE with little problems.
I travel for business and really just look for two things: a clean room and a hot shower. This hotel lacked both. I booked two nights last week as I was planning on finishing my business in Florida in the Tampa area and then fly home. This is the first time I have ever left a hotel mid-stay. I cancelled and moved to the Crowne Plaza around the way. Carpet was dirty looking and stained. The room had a strange mildew-like odor. The water also didn't get very warm.
The positive side of things is the service desk was prompt to refund my money and very nice.
July 15, 2013
Rated 2.0 out of 5.0 by HerbertA Over all Bad Experience
Air Conditioning wasn't able to keep the room below 75 degrees, toilet wouldn't flush properly, security is non existent, the wake up call was a joke, and the manager after almost a week hasn't responded to my request for him to contact me.
Flyers from local Pizza places litter the room .... several during my two day stay. Front desk says nothing they can do to stop it. I suggest you lock all doors and require a room key for entry, then monitor the front door better.
I went to my car at 2am to retrieve an article. There was no one at the front desk, and I left the building and re entered without need of a key, and I saw no one as I re entered. This is what I mean by non existent security.
My first review was not approved stating: personal information was included? All I stated was the manager's name ..... if that's not allowed that's nuts.
As for my wake up call? I received it right on time, and left the phone off the hook to prevent repeat calls. That wasn't good enough as the phone somehow rang several times after that, once drawing me out of the shower. Then finally about 20 minutes after the requested call, the front desk calls me to make sure I got the wake up call. I asked for a wake up call, not harassment for 20 minutes!
As I left the hotel, I asked the front desk rep to have the manager contact me on my cell phone and I supplied the number. He wrote my request in his book. Its been a week now and no one has contacted me.
July 5, 2013
Rated 1.0 out of 5.0 by Burr49 Disappointment
Hotel is old, needs a lot of repair. Booked my reservations in February for a trip in June requesting a microwave and fridge for both rooms. Upon arrival I was told the rate was now higher and I could not get these immenities. First room the A/C did not work properly, the manager moved us then to a room with microwave and fridge. Rooms are too small. In need of minor repairs, outside of building needs painting. We stayed 6 nights and the ice machine was never fixed on fourth floor or the drink machines filled. Breakfast was good. Would not recommend this hotel.
June 27, 2013
Rated 3.0 out of 5.0 by Travelingalfl Needs updating
Bed Did not have full mattress pad, AC filter was filthy.
Facility needs thorough cleaning and update.
June 27, 2013
Rated 3.0 out of 5.0 by SusanQ Okay stay.
The hotel looked nice from the outside, and the lobby area was decent. As soon as we got in the elevator, I had to rethink my initial opinion. The carpet in the elevator and the hallways was filthy and stained. The hotel was old, dated, dirty and in need of a face lift. When I took my shower, I got out and noticed that the water was forming a river right out the bathroom and into the foyer of the room. The bathroom door was warped and peeling, likely from previous rivers. For what I paid for our rooms (2), I could have stayed at one of the other properties nearby and had a much nicer experience.
June 14, 2013
Rated 5.0 out of 5.0 by Librarygirl1 Great Experience!
We stayed here twice in one week and the service, cleanliness and quietness were consistent both times. Great value for you money!
Beds are comfortable, lots of towels, soap, (toothpaste and toothbrushes available at front desk if needed, which we did), shampoo and conditioner. Staff were fabulous, very helpful and caring.
The rooms are a bit dated and the carpet could use upgrading but all the other positives make up for it.
A suggestion for breakfast options would be a gluten free item. We had a very early flight and it was difficult even at the airport at that hour to find something. They will make you a breakfast bag if the breakfast nook isn't open yet, nice touch.
Proximity to airport was fab as well and you don't hear the planes!
A great restaurant across the parking lot that stays open till 2am if you arrive late and are starving, lots of food options available there.
May 23, 2013
Rated 5.0 out of 5.0 by Ray97 Good, clean hotel
Clean, friendly staff. Close to Tampa airport and highway. Right next to Bahama Breeze restaurant. Elevator needs updating.
May 21, 2013
Rated 2.0 out of 5.0 by Nik3 Wont Book Here Again
Room furniture dingy, upon my arrival bathroom toilet was not flushed from last guest, towels dirty - overall a lackluster experience. I am a business traveler and frequent Holiday Inns across the nation. I was very disappointed at the cleanliness of the room here but even more concerned with the lack of follow-up by the hotel manager when I voiced my concern with his staff. I must say however, that the housekeeper who was ultimately sent to re-clean my room was very helpful. I appreciated her attentiveness to my concern. Can’t say I’d recommend or even consider staying here again.
May 21, 2013
Rated 4.0 out of 5.0 by Berksman Good service tired room
We arrived here after a flight from London Gatwick. Hotel very convenient for Tampa International. Young lady on front desk very welcoming and helpful. But overall the hotel and our room was looking very tired and the whole place could do with a refurbishment.
We had hoped to eat next door in the Bahama Breeze but unfortunately it was US Mother's Day and the place was heaving. Instead ordered a Pizza from a local firm recommended by the young lady on reception,it was delivered to our room within 20 minutes and was excellent. Next morning the breakfast was excellent and the elderly lady looking after the breakfast bar worked hard to ensure all food was fresh and hot. We would stay here again but the hotel would be much better with a refurbishment.
May 20, 2013
Rated 5.0 out of 5.0 by dolphin1556 Great Customer Service
Staff very accommodating and got us into our room very early in the day. Piper who was working at the front desk was super nice and friendly. Stayed there 1 night pre cruise and found it very relaxing and clean. Great shuttle service provided for $10 per person each way and it was on time and well worth the money.
Breakfast selection was good for a hotel breakfast always stocked and very clean. Bahama Breeze restaurant next door was great for dinner within walking distance. Would stay there again.
May 13, 2013
Rated 2.0 out of 5.0 by Colorado25 Forgot my jacket and they couldn't find it.
The hotel was fine. However, I forgot my jacket when we left and called the same day and was asked to call the next day and house keeping would bring it down to the desk. Called the next day and they sent housekeeping up to check and there was no jacket. I'd have been happier with our stay if they would return lost items.
May 11, 2013
Rated 5.0 out of 5.0 by STP1 Clean room, friendly service
The room at the Rocky Point Island Holiday Inn Express was great and the staff did an excellent job by making sure we had everything we needed to make us feel at home. The breakfast was delicious, one of the best complimentary breakfasts we have ever had.
All combined, our stay was very pleasant.
May 11, 2013
Rated 5.0 out of 5.0 by BobbyS Spring Break Vacation
This hotel was quiet, clean and comfortable. It is in a good location in the Tampa area accessible to many tourist attractions in the area. This was a family vacation and we enjoyed ourselves.
April 28, 2013
Rated 5.0 out of 5.0 by BEM428 OUTSTANDING FRONT COUNTER ASSISTANCE
BEDS WERE CLEAN AND COMFORTABLE. BREAKFAST WAS FAST AND HOT. THE WOMAN THAT SET UP EATING AREA AND FOOD DISPLAY WAS SO EFFICIENT. WE WOULD DEFINITELY STAY HERE AGAIN.
April 20, 2013
Rated 4.0 out of 5.0 by Rickardo13 Every thing went well.
We have used Holiday Inn facilities for years and found this one to be very good. It was our second time to stay here.
April 13, 2013
Rated 2.0 out of 5.0 by Saywat Not as Advertised
I stayed at this hotel as it was close to the TPA and stated that it offered shuttle service. Unfortunately the shuttle service did not start until 0500 which is not adequate for a 0600 flight. When I mentioned to the staff at the front desk that the shuttle service would not get to the airport in time to catch my flight they where indifferent. The difference in price between this property and others was lost in cab fare.
April 12, 2013
Rated 5.0 out of 5.0 by Reggie66 Friendly Staff and Comfortable Accomodations
My first impresseion was of friendly, helpful staff at check-in. They were polite and welcoming. My room was very spacious and comfortable. I appreciated the refrigerator and microwave in my room. I slept very well all 6 nights as the bed was comfortable and the hotel was quiet. Each morning I was greeted with a smile by a very kind grandmotherly type who ran the breakfast station. The hotel also had "breakfast to go" bags set up for anyone in a rush, which I appreciated on the 2 mornings I was running late for meetings. I would definitely stay at the Rocky Point Island Holiday Inn Express again next time I am in Tampa!
April 12, 2013
Rated 2.0 out of 5.0 by Gerry76 Lacked Quality Customer Service
Room changed without being told until I checked in. The excuse...I was above a smoking room..... I found a letter to the person who it was reserved for and my guess, they complained and I got stuck with her room. Then I'm next to guests who were loud and rude until 1:00 am. Then I'm charged an additional $10 for what? I was there only 1 night. I will not be staying at any Holiday Inn Express in Tampa anytime soon. Normally my experiences have been awesome, but not this one.
April 9, 2013
Rated 1.0 out of 5.0 by Kathee Terrible and would not recommend
I would not recommend this hotel as it is not up to the Holiday Inn standards. It is not clean and the view is not what the picture portrays. The staff are not competent and could not give me directions to their property. In addition, billing information was incorrect and two,different staff members gave us inaccurate information. We were very dissatisfied and would not ever stay there again.
April 9, 2013
Rated 4.0 out of 5.0 by IlliniMass Noisy high school and not requested room
We had stayed here a week before and found it pleasant so made reservation for this stay with a request to have Bay view room on fourth floor. When we checked in we were assigned to third floor with high schoolers all around us. Had to call front desk which did quiet them somewhat.
March 28, 2013
Rated 3.0 out of 5.0 by saljam Disappointing visit
Wednesday, March 13-we had a reservation made through my Priority Club acct. When we got to our room the a/c wasn't working and the room was extremely warm and muggy. When a call was placed to the front desk, all the gentleman kept saying was that they were sold out and there were no more rooms. My husband finally got the a/c working but it took well into the AM till the room was comfortable. In the past there always was a letter welcoming us and a few snacks-none this time. There also was only a bottle of shampoo and no conditioner or lotion. I know these are minimal things but definitely didn't make us feel like we were Priority Club members :/
March 25, 2013
Rated 4.0 out of 5.0 by Bones2 Great location and staff is wonderful
My one and only complaint would be the bed~ Horribly hard so hard me and my new husband (this was our honeymoon) could not sleep in the bed. If I hadn't booked the room for 2 nights we would have checked out Sat morning! Other than that all was wonderful Staff and cleanliness of hotel is 5 stars~Value well kind of pricey in my opinion. Pool is very small and not many chairs tables available.
March 25, 2013
Rated 5.0 out of 5.0 by db0510 Excellent, as always
My room was perfect, the staff was efficient, the breakfast was good, with clean tables and plenty of selections. Couldn't ask for better! Thank you, too, for the snack bag! It's always a welcome treat for a weary traveler!
March 24, 2013
Rated 3.0 out of 5.0 by larrye problem areas
There was construction going on and nothing was stated when reservations were made.
My phone and clock in the room was unplugged
I had no coffee bags in my room for the coffee machine
March 24, 2013
Rated 2.0 out of 5.0 by lucy10981 Poor service and accomodations.
The room was not update for quite some time. Counters tops chipped, soap holder in shower severely chipped and flakey very gross. Carpet was ripped at bathroom door way, could have been a tripping hazzard.
Personal was not as friendly as another place I stayed while in Florida.
Dinning area to small for the amount of people that were staying on hotel. Tight quarters.
Pool looked dirty.
Stayed at Holiday Expresses before and had great experiences, however this time did not meet up to my standards.
Cooperate should investigate and make upgrades asap.
March 22, 2013
Rated 5.0 out of 5.0 by Allanb Nice facilities and location
I've stay at this location anytime I'm in the area. Is close to my clients and restaurants.
March 21, 2013
Rated 2.0 out of 5.0 by jwstevens01 OK hotel in a nice spot
This place is really in the middle of no-where. The choices for dinner are very limited. You have to drive EVERYWHERE. The hotel is OK. A/C was very noisy, and the hotel seemed very worn. Elevators looked like freight elevators (very beat up), and the check in staff took phone call after phone call, without even acknowledging the line of customers standing at the desk. Check-in took over 10 minutes (and I had reservations!). Every single piece of gym equipment in the fitness center was broken or unusable. The whole place is just a little frayed at the seams, and not really up to the level you would expect.
March 18, 2013
Rated 5.0 out of 5.0 by DrRon Nice facility, excellent staff
The facility is located in an nice area of Tampa. Views from the hotel on one side are nice and include water (Tampa Bay?), followed by the Bay to Gulf Highway followed by Downtown buildings. On the other side views include the parking lot, etc.
Breakfast is the very typical Holiday inn Express breakfast -- with a pancake making machine. In my opinion, the breakfasts at virtually all HI Express would be improved dramatically if hotels were allowed to purchase breakfast items from local vendors rather than Holiday Inn standard, but if you like the Holiday inn standard breakfast, you'll like this one. The person who prepares it is nice and she keeps the area clean.
Hotel puts out cookies some evenings, but relatively few and they don't last long. While they are good, don't expect to get any if you are out for the day and evening.
Welcome gift for platinum Priority Club members is most inadequate... a very small snack and very small bottle of water per stay.
Facility is clean and in good condition.
Staff is nice and helpful.
You'll probably get advertisement under your room door from one or more local pizza places many nights. Just throw it away unread.
Value of room is dependent upon how much one pays for it. Since I'm not allowed to mention how much I paid for the room night and I'm required to answer the "Value" question I'm answering the "Value" question "Average" assuming some people will get a low rate (thus an excellent value) and some will get a high rate (thus a low value).
Book on the internet not through the front desk. Internet offers much better rates.
March 15, 2013
Rated 1.0 out of 5.0 by NeededShotsAfterWeLeft I AM AN AVID FAN OF HOLIDAY INN HOTELS
HOWEVER, THIS ONE IS BEYOND AWFUL. SEE ATTACHED PICTURES FOR SLIMY STICKY SUBSTANCE ALL OVER THE WALL AND STICKY CRUD ALL OVER THE PHONE AND HAIR OTHER THAN MINE OR MY GIRLFRIEND'S IN A SUPPOSEDLY CLEAN BATHROOM. AFTER CONTACTING HOTEL STAFF AND REQUESTING A NEW ROOM WE WERE TOLD "WE'RE FULL SIR!" NO RECLEAN EITHER. EVEN THE BREAKFAST BUFFET WAS BROKEN. TWO TRIPS DOWN AND ONE TIME THERE WAS NO COFFEE AND THE SECOND TIME THERE WAS ONLY DECAF AND IT WAS COLD. THE HEATED POOL WAS NOT SO HEATED, IN FACT IT MAY BE REFRIGERATED. MAYBE THE PERSON IN CHARGE OF THE POOL WAS IN CHARGE OF THE COFFEE.
March 14, 2013