Rated 4.2 out of 5 by 230
Rated 5.0 out of 5.0 by Keith165 Keith and Nick
This hotel is excellent for value, location, friendly and efficient staff and the rooms are both comfortable and everything works as it should. Highly recommend.
We also need to mention the excellent concierge service, really helpful and knowledgeable, exceptionally good in every way. Keith and Nick
18 November 2014
Rated 4.0 out of 5.0 by PhilUSA Ambassador Members
As an Ambassador member, I would expect that at least breakfast is included even on reward nights.
17 November 2014
Rated 4.0 out of 5.0 by Worldly Traveler Comfortable Room
My room was very clean with a view of the Med Sea. The breakfast is always fantastic and the capaccino maker/server is always great. The A/C worked REALLY well in my room.
The front desk did not recognize I was a Gold member but gave me a paper with a code in order to obtain 400 points.
17 November 2014
Rated 5.0 out of 5.0 by ALMAR3 fabulous experience
this was the end of our 15 day trip. we needed laundry done and the concierge took our package and it was completed and ready for us the same evening. The only comment I have is that we should have been told the vendor charges the same price per filled bag and not by piece.
other than that our hotel stay was wonderful and definitely made the end of our experience pleasurable.
16 November 2014
Rated 3.0 out of 5.0 by bruce1949 3 star hotel with a five star lobby
old tired room
15 November 2014
Rated 3.0 out of 5.0 by animal ron weak service
We stayed in three 5 star hotels while in Tel Aviv and although yours was the most beautiful, the service in both the executive lounge and at the downstairs breakfast was very weak, especially compared to the other properties. We loved your hotel but this was such a strong issue that we really could not recommend you
09 November 2014
Rated 2.0 out of 5.0 by alextsymb Old property and horrible check in/out staff
I booked the hotel for 31 Oct - 4 Nov and had 2 reservations for 31 Oct - 1 Nov and 1 - 4 Nov. I had to do 2 reservations since website booking service did not work properly and I could not amend my stay for 1 night longer so I made a second reservation for 1 night on 31 oct. At check in I mentioned my situation and asked to keep same room. /I specifically asked the lady at check in to merge both reservations. On 1 November I received a very rude message on my room phone from a Russian speaking staff member demanding me to get out from the room since I overstayed my paid night. Furthermore, I received a phone all from reception and was asked to immediately show up at reception to provide my credit card since the deposit for the rest of my stay was not blocked. Also, I would like to mention that my room was not cleaned on 1 November.
At check out I asked a staff member to help me put my luggage to storage but he responded that it is not his responsibility and told me to figure out my request elsewhere... Furthermore, he refused to print my boarding pass when I asked him despite the fact that I was ready to pay for this service.
On the contrary, I was very much pleased that I was provided a late check out service until 8 pm on my departure date.
Concierge service was satisfactory.
07 November 2014
Rated 5.0 out of 5.0 by momtheb Comfortable stay in excellent hotel
I stayed at the Intercontinental to attend a wedding in Tel Aviv. Most of the wedding guests stayed at this hotel so it was lovely to meet for breakfast each morning and to go together to the various activities preceding the wedding and to the wedding itself.
The hotel was very comfortable, especially the bed. The staff were very helpful. The lobby was large and inviting and the outdoor patio was perfect for breakfast. It was close to the beach, the Carmel Market and the Neve Tzedek arts area.
05 November 2014