Rated 4.4 out of 5 by 49
Rated 5.0 out of 5.0 by T24Traveler World class service!
A frequent traveler and have stayed at quite a lot of hotels in the last 20 years all over the world.
Just arrived from USA, I walked in at night without a reservation on an emergency due to a problem with a different hotel booking. Manager was kind enough to immediately find a way to accommodate me and another colleague on the same business trip. My stay was accommodated at EVERY turn. Even though for different days, they were sold out, I was put on a waiting list and the staff followed up each time. I was very happy when the rest of my stay was confirmed.
I was very comfortable. Restaurants were excellent especially Karin's. Staff is unbelievably professional, courteous, anticipated my needs, NICE. I think everyone went to a special school :-). I will stay here again and recommend to others.
30 July 2014
Rated 5.0 out of 5.0 by SilentRobert Great Place
Staff was excellent and very knowledgeable, rooms were nice except for the daylight bleeding through the curtains at 430am
28 July 2014
Rated 3.0 out of 5.0 by Creepy Not bad but could be better
Hotel was Ok but didn't live up to the consistent brand expectations I have come to expect when staying at an Intercontinental anywhere in the world.
Service was good but even though they had been refurbished, the rooms still seemed a little tired and smaller than I have come to expect.
Charging to go to the pool was unusual and left a bad taste in my mouth as a guest and the buffet area for lunch and breakfast was frankly not very good for the cost and in comparision to many other hotels in Asia and Tokyo.
27 July 2014
Rated 5.0 out of 5.0 by Capnflyboy Great Place, Great Locaton, Great People
Top shelf place centrally located to whatever you desire. The staff is outstanding and work very hard to keep you happy.
25 July 2014
Rated 5.0 out of 5.0 by stanthepilot Great Staff
I have stayed here several times over the last few years. Mostly business but some pleasure. The hotel staff has always been great. The location is perfect for work and fun. I am looking forward to my next trip.
23 July 2014
Rated 5.0 out of 5.0 by 无忌散客 优惠
16 July 2014
Rated 5.0 out of 5.0 by Business traveler 123 Steakhouse
Steak house staff was awesome, and the food was mazing
13 July 2014
Rated 4.0 out of 5.0 by Jack230 Nice haven in the middle of Tokyo
Great hotel and amazing staff. Always smiling and helpful.
Only two draw backs for families: (1) there is an excessive charge to use the pool and (2) lack of family price point daily dining.
12 July 2014
Rated 5.0 out of 5.0 by Londoncalling Intercontinental Tokyo fabulous experience
I stay at ANA Intercontnental Tokyo on a regular basis, and always enjoy, however my last stay was just wonderful. The team were a step above where they were 3 months prior and all of our team were made so welcome and just treated like VIP family, it was wonderful. Such a great hotel!
30 June 2014
Rated 4.0 out of 5.0 by fawazrabeh Excellent in every way but very expensive
The other reviews covers everything basically. All was great, actually excellent but very pricey. Highly recommended if a preferential rate can be obtained.
28 June 2014
Rated 5.0 out of 5.0 by someonewhostayedatthehote Excellent hotel
Great, efficient room. good location. close to roppongi, but not too close, near two metro stations.
26 June 2014
Rated 5.0 out of 5.0 by timc514 My Stay
Overall, this stay was enjoyable. I especially enjoyed there breakfast selection offered as well as the attentiveness of the staff.
25 June 2014
Rated 5.0 out of 5.0 by Hugh1962 ANA InterContinental Akasaka Tokyo
Having stayed at a number of hotels in Tokyo, the one I have enjoyed the most and recommend to anyone visiting Tokyo is the ANA InterContinental. The hotel location and facilities are excellent. The staff are always friendly, professional and welcoming. The restaurants are excellent and really good value for the level of quality.
24 June 2014
Rated 4.0 out of 5.0 by Mike747 Great staff
I always enjoy staying at the ANA Toyko. The hotel is in a central location. The lobby is beautiful. The staff is outstanding. And the buffet lunch is killer! The only detractor on this visit is the bathroom in my room. It was "tired". The bathroom was small, and the shower temperature was difficult to control because the fixture was old. I've stayed at this property before and the bathroom was much larger and updated.
20 June 2014
Rated 5.0 out of 5.0 by FloMo31 Sehr empfehlenswertes Hotel
Sehr freundliches Personal, angenehme Atmosphäre, Frückstück mit grosser Auswahl und von guter Qualität, super Blick über Tokyo
19 June 2014
Rated 5.0 out of 5.0 by dsterlin97 Great first experience in Tokyo
This hotel was a great value, great stay in a great area. The staff was hospitable and knowledgeable. We look forward to coming back.
16 June 2014
Rated 4.0 out of 5.0 by Morry 215 bedroom floor corridor
had a bad smell all the time needs attention.
does not create a good impression when walking to the room.
15 June 2014
Rated 5.0 out of 5.0 by toby72 I would stay here for next business trip
Nice room, Nice Ambiance, Clean hotel and very courteous staff all around
Club Lounge would be my default of choice on every visit.
14 June 2014
Rated 2.0 out of 5.0 by PoloPlayer Small worn out room,
Room is small, poky and worn out. Food is sub-Par for Tokyo. Service is fabulous and staff genuinely warm and friendly. So many better hotels in Tokyo at this price point. I expect more from an InterCont!
03 June 2014
Rated 5.0 out of 5.0 by flyer27 Great service
I love this hotel but I have a couple of suggestions to make it even better.
1. Vary the breakfast buffet items.
2. provide hand lotion in the bathrooms
3.get another elliptical machine in the gym, too many treadmills.
03 June 2014
Rated 5.0 out of 5.0 by MarkPh1 Great hotel to rest in a busy district
Great quality and spacious rooms. Location is also perfect for business trips to this area of Tokyo.
Staff is very friendly and helpful.
02 June 2014
Rated 5.0 out of 5.0 by nicolas75flyertalk Simply one of my very best hotel stays I ever had
Premier Room is around 30sqm
Elegantly decorated in warm classic contemporary design. Very smart optimization of the space
Very comfortable bed
Large flat television set with basic selection of international channels
JCB iPhone dock
Coffee machine, kettle.
Bathroom with bathtub and separate toilets/walk-in shower.
Famous Toto toilets
View over the outdoor pool and Roppongi district
Very efficient heating system.
Newspaper delivered daily
The Club Lounge is simply superb for staff, interior design and food offer
Excellent breakfast with large choice of products
Afternoon tea with very good French Pastries
Very good evening cold/warm dishes
Superb view over Tokyo
- Exceptional service from every member of staff (and more particularly Instant Service, Club Lounge, Concierge team)
- I wanted to visit an architect house (63.02 degrees house) but I could not find its exact location (not listed on google). The assistant to Guest Relations manager made a call to the architecture agency, which declined to give some details as the property is a private one. Still, in the evening, I received an email from the assistant to the Guest Relations manager who had screened on Google Earth all the district... And finally found the house! Definitely very impressed and touched by was certainly one of my nicest experiences at any hotel.
- Very convenient location, just opposite underground station on Ginza Line
- Excellent club lounge
- Superb menu dégustation at Pierre Gagnaire restaurant (what a pleasure to be received in French by the maitre d'hôtel and the chef)
- Convenient airport limousine to/from NRT airport
- Bikes can be rented and delivered at concierge desk for 1,000 ¥ a day (definitely the best way to discover the superb city of Tokyo)
- Nothing, except the bad earthquake I experienced the first night
Value for $ or IHG Rewards Club Points? Would you return?
21 May 2014
Rated 4.0 out of 5.0 by traveljapan Busy hotel
Positioned next to Tameike-sanno subway station, this well-established hotel gives access to major city are, such as Roppongi, Ginza, Shinjuku, Shibuya, etc. We tried teppanyaki restaurants and the chef displayed a sense of humor while flipping matsusaka steak. Majority of staffs spoke understandable English, so staying guests should not get lost in communication.
Though having bunch of amenities, rooms are a little out-dated and warrants some refurbishments. The room that I stayed look tiring. And asking a little free stuffs like five or six bottles of free water was accepted with some hesitations. This is not asking freebies to impose the cost burden on the hotel, but it is about understanding customer's need. My parent needs to drink plenty of water because of health conditions. It was totally different from Intercontinental Osaka, where personalized service was prominent. The concierge team has local insights but did not devote enough time to handle my requests in a timely manner. These need improvements. Besides that, we've had wonderful experience at the hotel.
06 May 2014
Rated 5.0 out of 5.0 舒適的房間 絕佳的地理位置
24 April 2014
Rated 4.0 out of 5.0 by Annmarie123 Perfect Location and lovely hotel.
This was my second time at the Intercontinental Tokyo. Quality product, great service and a wonderful stay. Location is ideal for getting around!
04 April 2014
Rated 1.0 out of 5.0 by KSFO Luxury Prices for a Capsule Hotel
I stayed at this Intercontinental for one night. One of the main reasons for booking a luxury hotel is because they offer luxury rooms--but not at this Intercontinental. The standard rooms at this hotel are the tiniest that I have seen at any Intercontinental--or any international chain. The bed is all the way in the corner of the room only leaving at the foot and one side to walk around the bed. The wardrobe door blocks the door to the hallway when open. The room really is that small. The bathroom is so small that there is really only room to site on the toilet. I have stayed at many different properties in in Tokyo and I can assure you that rooms are not normally this small unless you are staying at one of the deep discount hotels or in a capsule.
I brought the room size up to the manager on duty and I was told that my room is one of their room types so it was the proper room for my booking almost as if it was an "Ah ha! I tricked you!" moment. While I'm not a Royal Ambassador, I am a IHG Platinum and I can only imagine what the rooms that are given to even lower-status people look like.
02 April 2014
Rated 4.0 out of 5.0 by mizuto Good service for family
I stayed at Friday night 22 Dec,, in christmas season.
I might missed to book the room as double bed room, but my request was Twin bed room.Because I have 2 kids, I will sleep with my daughter in 1 bed, and my new born baby is for baby bed so that we need Twin bed.
I asked bellboy about that, he change our room as soon as possible.
One point I want them to improve is,
bellboys, standing in front of ground floor.
He need to more smile, energy, hospitality.
Overall, good hotel and I want to recommend my friends.
05 January 2014
Rated 4.0 out of 5.0 by juscogens Location + Clean Room
Location is perfect. Hotel is located near to Rappongi district. They have shuttle serice to Narita Airport. I takes 75 minutes Staff was very helpfull. Room are celanf and comfortable especially for Tokyo standarts but of course not big. On the other hand it was not possible to drink coffee after 12 pm even in the lobby.
23 December 2013
Rated 5.0 out of 5.0 by cnkang Limo bus to/from airport is really good
The breakfast is delicious.
The hotel location is good.
The limousine bus services to/from airport is very convenient.
I experienced a small earthquake during the stay, lucky it is only a small one
08 December 2013
Rated 5.0 out of 5.0 by Riffle Newlyweds
This is my second trip to Japan. This time I brought along my fiance with the hopes of tying the knot at the local city office. The Hotel Staff went above and beyond my expectations to make assist us on our special day. The accomondations and expercially the Pierre Gagniarre restaurant are first rate. I will not stay any where else in the future.
21 November 2013