Rated 4.4 out of 5 by 272
Rated 5.0 out of 5.0 by TAGZ The right mission statement
An experience beyond you're expectations awaits you at the Intercontinental Yorkville the moment you meet the friendliest front office staff who greet you with the highest standards in the industry which makes you stay even more pleasurable. I must not forget to thank Mr. Kenda the front office manager for his time to explain all the amenities available at the Intercontinental Yorkville.
25 February 2014
Rated 5.0 out of 5.0 by Jomaju Exceptional service and attention to detail
My experience at the Intercontinental on Bloor in Yorkville is always consistent...it is the best experience I am exposed to in all my world travels. The staff, the atmosphere, the property and the personalized attention to service makes this hotel a stand out. The management of this property obviously have superior leadership skills and are able to motivate the staff to perform in a hectic paced environment.
13 February 2014
Rated 5.0 out of 5.0 by NINI50 GREAT CUSTOMER ATTENTION
UNIQUE ATTENTION UPON MY ARRIVAL BY ROLF. ENROLLED IMMEDIATELY TO THE AMBASSADOR CLUB. GREAT SERVICE. GREAT LOCATION.
09 February 2014
Rated 5.0 out of 5.0 by Robb11 Wonderful staff
I stay at the Intercontinental Yorkville in Toronto regularly because of work in Toronto. Without fail the staff at all levels and in all areas of the hotel are friendly, helpful and welcoming. Recently I forgot several items of clothing in my rush to catch a flight back home and after a call, the staff located the items and emailed a confirmation that they would be safely stored until I returned. Everyone who works at the hotel has a caring and "can do" attitude. Congratulations! I'll continue to be a loyal client.
07 February 2014
Rated 4.0 out of 5.0 by Judy2009 Excellent Service.
Prompt checkin. Clean and comfortable room. Excellent bed and great sleep. Helpful staff. One suggestion is to include wireless internet in hotel rooms.
03 February 2014
Rated 2.0 out of 5.0 by kmb45 Great Location, Sub par room
Great Service, Great location, but dated and dirty room - not what I expected for an InterContinental - can't compare with the New York property I used last season...won't use Yorkville again - stayed with one of your competitors down the street - nicer rooms and better amenities for 35% less and they are not considered luxury...
02 February 2014
Rated 4.0 out of 5.0 by Papa Bear A great base in Yorkville
This is a great base for operations in the Yorkville area. Its boutique style tends to make it quieter, which is just the thing for a great night's rest after meetings. I would prefer some firmer pillow options. The exercise room needs to be larger. More than once in the morning I have missed a workout when all the machines are in use.
25 January 2014
Rated 5.0 out of 5.0 by Traveler1225 Excellent!!!
This hotel is terrific in every respect. One restaurant, without separate coffee shop, is a slight drawback. Everything else is wonderful. I highly recommend it.
24 January 2014
Rated 5.0 out of 5.0 by Ms Mugats Absolutely no complaints!
From the moment we arrived we experienced friendly staff who accommodated our every request. Our room was spacious, clean, and comfortable. We didn't request a courtyard view but were happy to have it. Late night nosh in the lounge was delicious and inventive, and again staff was personable and professional. Excellent choices and preparation of breakfast, the only meal we had in the dining room. Hotel location suited our needs perfectly. Will definitely return.
24 January 2014
Rated 5.0 out of 5.0 by Docster Another Great stay
This was my first time at the Intercontinental on Bloor St as I usually stay at the city center hotel. I must say that it was the usual as I expected. Always a pleasant stay feeling at home. The restaurant was impeccable and the lounge was relaxing with great food and music. I would definitely stay again and recommend this hotel to anybody.
19 January 2014
Rated 4.0 out of 5.0 by Tomijo23 Small Hotel Feel
Great customer service, but the little things are missing. TV controller was under a night stand and not found initially. Fruit was a great touch, but not replaced after the 2nd day. Bell service was good, but an individual stood out as uninterested and uncaring. Perfect location, but want to feel special staying here.
05 January 2014
Rated 5.0 out of 5.0 by micricjen great location, comfortable room, excellent staff
Intercontinental - Yorkville is my sons favourite because of the pool and comfortable rooms. Staff is always friendly and helpful during our visit to T.O.
04 January 2014
Rated 4.0 out of 5.0 by Amelia Singapore Centrally located and comfortable, big room
This hotel is centrally located and very near a subway station. Royal Ontario Museum, shopping area are all close by. The rooms are big and comfortable. The restaurant near the lobby served very good food. It would be an added advantage if the hotel can provide free wifi for all rooms. A very pleasant stay.
04 January 2014
Rated 4.0 out of 5.0 Very Good Hotel
Overall we enjoyed our stay. Staff was friendly and helpful. Very nice rooms with plenty of space and comfort. Received a room upgrade which was much appreciated. All rooms are more high end than a typical Toronto hotel room. Breakfast was very good and included in our package. Liked catching a drink in the bar. Had a nice Euro feel.
We liked being close to the St George subway station, so access to Eaton Centre was convenient. Catching a cab to and from dinner was easy.
Downside was a few little things. Mini bar was broken. Had no hot water in the sink or shower. Had to call the front desk to fix both, which was annoying. Also, you can hear noises from other rooms. Was awake until 2:00 am listening to the couple next to us carry on. If not for these few issues, I'd give the hotel a 5 star rating.
That said, we'd definitely consider booking the InterContinental Yorkville again.
03 January 2014
Rated 5.0 out of 5.0 by NK123 Great service
Under tough conditions--ice storm- the staff and the hotel came through with flying colours.
31 December 2013
Rated 4.0 out of 5.0 by Toomas Two nights in Toronto
Great breakfast option.
TV ok but remote was cantankerous.
Would defiantly return again when we visit Toronto
30 December 2013
Rated 5.0 out of 5.0 by pat mary c good staff and service
made to feel very welcome at short notice as a result of our power failure in the ice storm - staff coped well with small children and unexpected guests
29 December 2013
Rated 5.0 out of 5.0 by ScotiaITG Christmas in Yorkville
I had the pleasure of staying at the Intercontinental Yorkville. Check in was quick and front desk clerk helped me with the questions that I had. I was upgraded without asking to the Deluxe room as I am a Gold Elite member, also late check out was extended also without asking which I thought was a great. Room was spacious and well appointed. Hotel room was quiet as was the the general ambiance of the hotel - very relaxed.
We had breakfast in signatures on two separate occasions. On the first day the service could have been more pro-active. We had to constantly ask for coffee refills or ask for condiments when this should have been headed in advance by the staff. Also only one of the party of 4 was given a napkin. The second day we got the same staff and service had improved but overall we expected more. Restaurant is decorated well and the snow fall outside just set the scene so beautifully.
I must commend your decorator for such a magnificent Christmas tree in the lobby - absolutely stunning.
Overall a successful stay. Well done to all your staff whom worked over the holidays.
27 December 2013
Rated 5.0 out of 5.0 by lovethehotel Consistency, Cleanliness, Calm, Comfortable
I keep returning to the Intercontinental- Yorkville, as each time I visit I know that my room is going to be clean and comfortable and spacious. Knowing this will be the standard each time I visit keeps my time away from home always calm.
From the moment you step onto the sidewalk in front of the Intercontiental-Yorkville and are greeted by the very friendly and helpful doormen, you are assured that your experience is going to be a positive one. All the staff are genuinely interested in ensuring you have a positive and restful stay.
Nothing is too far from the Intercontinental- Yorkville, you have access to great shopping, and sites such as the Royal Ontario Museum.
Whenever, I am in Toronto on business, I choose the Intercontinentail-Yorkville. I would highly recommend both dining rooms at the hotel, the food is consistently delicious.
Thank you to the staff for making my week away from home wonderful.
26 December 2013
Rated 3.0 out of 5.0 by Sharfy Attention to Detail is weakening
This has been my favorite hotel in Toronto for years. As a Gold Ambassador member, we've made this hotel our home away from home. This past stay was for a week. Our shower had very little pressure. Paper delivery stopped after the second day. Internet service was intermittent and poor. After so many years of fabulous service and quality, we are now considering looking at alternative properties. We are sad about this, as we try to stay at Intercontinental Hotels when we vacation around the globe.
26 December 2013
Rated 5.0 out of 5.0 by Tmitch1994 Top notch service
Excellent service, very good locations. Great food and drinks available. Service is very quick to help. Great value for your money, I would especially recommend the intercontinental, for people looking to be on holidays/leisure.
24 December 2013
Rated 5.0 out of 5.0 by Beverly99 Exemplary Experience
I found our experience was most enjoyable, and in fact, superior. Having stayed at many other first-rate hotels in past, I found I was provided with a superior experience: the room, the personal courtesies and considerations, the concierge, the front office manager, the valet, the spa facilities, the dining facility, the general professional and friendly demeanor of the all staff, the big, beautifully decorated, real Christmas tree in the lobby, the good proximity to key, useful and enjoyable places within the neighbourhood - these were some of the things that helped make the experience outstanding and special. I would definitely return to this particular hotel in future. It would be a good pleasure to do so. It was a very good experience.
18 December 2013
Rated 5.0 out of 5.0 by JD101 Always a pleasure to stay at this hotel
I have visited this property many times and have never had an issue with anything. The staff go above and beyond to ensure that your stay is as comfortable as possible.
The food in the restaurant was fantastic. Many hotels of this caliber have high prices and small portions but this isn't the case. I recommend this hotel to any of my co-workers when they are looking to stay in the downtown area.
17 December 2013
Rated 5.0 out of 5.0 by Davenportdave Amazing
Does not get better than this.....every meeting should be held here ....simply amazing in every way
17 December 2013
Rated 5.0 out of 5.0 by Chelsea13 Comfortable bed very quiet for sleeping
Great location close to the subway and shopping .hotel rooms are very comfortable and roomy and very clean . Found to be very quiet at night for sleeping . Beds very clean and cozy always get a good night sleep. Staff very friendly and helpful. Would highly recommend. Would definetly stay here again.
12 December 2013
Rated 4.0 out of 5.0 by Ser5 Very Comfortable Room
The only disappointment for me was the fact that I wasn't able to get the room I wanted forcing me to pay extra for a studio suite that I didn't need. I understand that other rooms were booked but I would suggest that in cases like this, the cheaper rates should apply, especially for Priority Club members. I also tried using an account number provided by the company I was working for but the price was firm. Note that I write this even though I was re-imbursed by the company I did businees with.
I've stayed at this hotel a number of times this year. The last two times, I've asked for a 3 pm late check-outs and was denied both times which was a bit of a disappointment.
I would also question the Valet parking rates. The services your staff provides is exceptional but the valet parking costs do not seem reasonable, even if they may be typical among hotels in Toronto.
Please note that the above comments are meant as constructive criticism. My overall stay through the many times I visited have been very good.
07 December 2013
Rated 4.0 out of 5.0 by Kanellos Great location and staff
This is my preferred hotel in Toronto and like many InterContinental Hotels the location is great. Bar is roomy and perfect meeting place for large parties because of the big couches. Respectable wine selection and bar menu. The restaurant is pretty good. My only compliant is that the coffee is terrible. Don't even try it, go to the Second Cup up the block toward Avenue Road.
04 December 2013
Rated 5.0 out of 5.0 by Lulu32 Lovely hotel
We had a great stay. Loved the large bathroom and the white duvets. Very comfortable.
04 December 2013
Rated 5.0 out of 5.0 by drsh Wonderful stay
Great location, comfortable and spacious rooms.
Staff treats guests extremely well.
29 November 2013
Rated 5.0 out of 5.0 by Dodie9 Amazing service and wonderful atmosphere
Great Hotel - Great Location
Intercontinental Hotel on Bloor St, Toronto. Relaxed and well run hotel with exceptional staff, the rooms were very comfortable, and spacious, the location was perfect with lots to see and do in the area.
28 November 2013