Rated 4.4 out of 5 by 255
Rated 5.0 out of 5.0 by Picky2013 Super stay
We stayed at this hotel for a concert which was across the street, excellent accommodation for the Bloor area of Toronto.
Extremely quiet room right on Bloor Street.
Will stay again, thanks to super staff and overall experience.
04 November 2013
Rated 1.0 out of 5.0 by Unmemorable Hostile and indifferent
A simple request made well in advance of the stay, involving an elderly family member, could not be met by the hotel. Our concerns were greeted with indifference and hostility by the management (though staff lower on the chain were much more pleasant), without either an apology or any suggestion changes would be made to prevent this in future. In fact, we were blamed for the screw-up. We used the breakfast vouchers offered as compensation (though breakfast is included in many of the rates), but had to basically beg the waiters to serve us, similar to most of the patrons in the restaurant at that time. Further, my letter to IHG has been ignored. A memorable experience for all the wrong reasons.
02 November 2013
Rated 5.0 out of 5.0 by Harry7594 Great Stay
I love the way i'm received at the check in desk. I always enjoy staying in the hotel due to a short walk everywhere I want to go.
29 October 2013
Rated 4.0 out of 5.0 by Borismtl Olfactory Goodness
On a recent business trip to Toronto, I choose the Intercontinental Yorkville because of its proximity to my client. First and foremost, it's expensive, but you get what you pay for. And I personally like having 8 or so pillows to surround me after a long day. The k-cups may be complimentary, but they'll charge $8 to your room if you open the bottle of Fiji water near the coffee maker. Top-shelf martinis are $18 in the bar downstairs, but there's plenty of other places to go in the area if you're expense account frowns upon such indulgences.
I normally prefer boutique hotels for their uniqueness and personal touches. But the predictability of a chain with high standards can be comforting when you're just there to sleep.
The one thing that stood out to me the most was the wonderful scent when I walk into the room. I don't know where it comes from, but it is not necessarily just a clean smell (although it is very clean), it was just something very inviting. Subtle, but I was relaxed by the time I put my bags down. It was my favourite part of my stay.
So overall, you can not go wrong. And if anything is wrong, be assured they will fix it. For example, there was an interesting housekeeping issue in my room when I arrived. I won't go into detail, but it was enough for me to politely complain, but not enough to be disgusted. Upon hearing it, they were visibly embarrassed, offered to swap my room (I declined) and took care of it fairly promptly.
There were only two cons that I can relate. One, the water pressure is ridiculously low in the shower. I like a vigorous cleanse to wake up in the morning, and it did not deliver. But it wasn't a deal-breaker and was tolerable. The second was irrelevant for me, but for some it would be intolerable. There was a humming sound coming from the west side of my room. Pretty loud and steady. It wasn't my room's air. Probably the HVAC or some other engineering sound since I was on seventh floor (of eight floors). For me, it was unimportant, since I can sleep through anything, but for some, they might want to consider a different part of the building.
27 October 2013
Rated 3.0 out of 5.0 by 1360 Very Surprised!
When I called for the reservation, and at the time of check in, not one person mentioned the cost of indoor valet parking. I realize that parking is extra but, you should inform your guests about the $37.00 + tax ea. night for parking. They should have told us that we could have parked in a lot by ourselves and saved the $37.00 + tax!!
Also, when we did arrive in our room with the bellhop, I did mention that the lighting was terrible and he said "everyone mentions the same thing"! Maybe you can do something about that!
The only reason to recommend this property is because it's down town and close to all the good shops.
24 October 2013
Rated 2.0 out of 5.0 by TorontoTraveler My room never got serviced once over an entire weekend
We left our room at 10 a.m. on SAturday morning and returned at 4 pm and the room had not been serviced. We called the front desk and we agreed they would come back at 6:30 after we left for the evening. When we got back after 11, it still hadn't been serviced. What world class hotel can't manage to clean the guest rooms. They offered me a complimentary upgrade on my next stay. The chances that there will be a next stay are minimal... so that was empty compensation for a very un-tidy weekend!
23 October 2013
Rated 4.0 out of 5.0 by Rennie123 Rooms not ready
We were disappointed as hotel had over booked and we were with a wedding party. booked this hotel as we were guaranteed a 3pm check in. Wedding quests that arrived a little late like 3:30pm had not rooms ready and we had a shuttle picking us all up at 4pm and shuttle had to wait for guests to get ready. One quest had no room at all. My son and family was supposed to be on the 7th floor next to us but when they arrived at around 3:30 pm their room was also not ready and they were put on the 3rd floor. Very stressfull to everyone on the shuttle and to the wedding on time. Wedding quests were still trying to get rooms at 4pm.
23 October 2013
Rated 5.0 out of 5.0 by Al18 Great location, great service
The exceptional service we got made up for the dated rooms. Whilst the room was very clean and the bed extremely comfortable it was dated. However the price for this hotel and the location can't be matched and I would definitely stay here again. I had to cut the stay short by one night and only found out at 4pm and thought I'd have to pay for that extra night but they couldn't have been more obliging. For a business traveller this was greatly appreciated. The only drawback was having to wait over 10 minutes for someone to pick up luggage and finally having to take it myself. The rooftop terrace was a welcome bonus.
20 October 2013
Rated 5.0 out of 5.0 by montrealer We love staying at the Yorkville Intercontinental
If you are looking for excellent location, service with a smile and reasonable rates then look no further.
19 October 2013
Rated 5.0 out of 5.0 by BC2013 Great location and comphortable bed
We had an excellent room facing the courtyard which was quiet considering the location. Close to all transportation and Yorkville. Some nice pubs/restaurants on the street directly behind the hotel and walking distance to the activities in Yorkville. Excellent staff all around!
18 October 2013
Rated 1.0 out of 5.0 by Sammy67 poor toilette flushing and poor sink drainage
Toilette had to be flushed 2 or 3 times to dispose of even a small amount of paper. With taps running, water accumulated in sink and was very slow to drain
16 October 2013
Rated 4.0 out of 5.0 by CardinalSmith Overnight Stay following Long-haul flight
Arrived early evening. Comfortable room and pleasant but quiet Bar. No time to sample restaurant or other facilities.
10 October 2013
Rated 5.0 out of 5.0 by toronto102013 beautiful room, everything was perfect
my room exceeded my expectations. When traveling to Toronto would only stay at this hotel. Service was perfect, room beautiful, quiet, and all the amenities one could ask for.
09 October 2013
Rated 4.0 out of 5.0 by Vsjc1 Nice hotel great location
Clean room, great staff
Has a great lap pool
Great location in yorkville
06 October 2013
Rated 1.0 out of 5.0 by bushbit Lets try a little harder
Bill was incorrect, didnt recognize me as a platinum member, and billed me a little extra for my effort. Way to go!!!
04 October 2013
Rated 4.0 out of 5.0 by Jenono Nice room, terrible check in experience
Our check in experience was terrible. I had called to request early check in the day before and was advised the hotel would do their best. We arrived at 2:00pm and was told the room wasn't ready, but should be no longer than 20 mins. I left my husband with my 4 year old and 1 year old to wait for the room as I had an appointment. When I returned at 3:10, they were still in the lobby. We did not get the room until 3:40 or so (or when I began to get upset). My husband could have gone somewhere with the kids or have gone with me if we had known it was going to take so long. We had a wedding at 5pm to attend and hoped our kids would have rested beforehand, instead if running around in a lobby for more the 90 mins.
03 October 2013
Rated 3.0 out of 5.0 by Bilo Little details in comfort and service missing
- pros: location, extremely courteous staff, clean room.
- cons: only one restaurant, complimentary slippers or footings are not provided so I had to walk bare footed on the Carpet which may or may not had fungus.
At breakfast, though the morning meal was included the server asked us to choose between water or juice ( water must accompany ant meal foe free) and still the server brought a bill with a small additional cost we had to pay ( I still have no clue for what was the difference and why did the reservation included a breakfast if we still had to pay ( we only requested one item + juice and no bread and butter was even complimentary).
23 September 2013
Rated 5.0 out of 5.0 by CentricGS Great hotel and service
First time for me and I loved it...great room, great service, great food in Proof Lounge and convenient to my corporate office. I will be back.
Gaye Sydenham...Sep 17-13
22 September 2013
Rated 5.0 out of 5.0 by Westwoman13 Rescued!
I've had many happy stays at this hotel. This one was unexpected, and began at a ridiculous hour. My building is undergoing repairs. Around 2 a.m. I realized things were worse than I had expected - dust and debris were coming into my suite and making it hard to breathe. Finally I realized I had to get out of there.
The hotel was fully booked. Somehow they magically found a room and made every effort to make my stay pleasant and comfortable. I slept for many happy hours and awoke refreshed. After two nights, I was able to return home.
Dear Intercontinental Yorkville: thanks again for another wonderful, if unanticipated stay!
22 September 2013
Rated 5.0 out of 5.0 by Euroboy A Perfect Stay
This is my second stay in Toronto at the InterContinental Yorkville.
It is my preferred hotel. The room was beautifully appointed and exceptionally clean. All of the staff I encountered were friendly and eager to assist. The location - in the beautiful Bloor Street West and Yorkville areas were very convenient for walking and public transportation.
I have and will continue to recommend the InterContinental to my friends and co-workers travelling to Toronto.
21 September 2013
Rated 5.0 out of 5.0 by Tracy789 Great Room Service
Stayed at this hotel while attending training in the area. Arrived late the first evening and ordered room service. The staff provided excellent service and the food was excellent. The next night stopped at the Vodka bar in the lobby just looking for a light dinner, was not impressed, very pricey for quality and quantity. I went back to room and ordered room service, and again got great service and food.
Considering this hotel indicated it was fully booked it was very quiet.
21 September 2013
Rated 5.0 out of 5.0 by Smiling This is a wonderful place to stay
I travel about Ontario for business and come to Toronto at least once a month. I have stayed in many hotels in Toronto, and now only stay at The Intercontinental Hotel- Yorkville. The staff at this hotel get it! The service and product they deliver is consistent at each and every visit. You can expect a clean, comfortable, spacious, safe room each and every time you visit. You can expect, delicious food in any one of the dining rooms or from room service. The staff is always friendly and professional. The location is very convenient with most attractions within walking distance or just a short subway ride away. This hotel is the best home away from home. I will be back!
10 September 2013
Rated 5.0 out of 5.0 by mjkrahephd superior customer care
Your staff is just fantastic for customer service!!!!
09 September 2013
Rated 5.0 out of 5.0 by CelMeister Great service and very comfortable bed
The staff was very nice and accommodating.
Unfortunately it was a business trip and most of the time spent was not enjoying the amenities.
Would love to return in the future and enjoy a more personal experience.
02 September 2013
Rated 2.0 out of 5.0 by DavidCTR Ambassador benefits
My recent stay was a large disappointment. I am in my second year with 'Ambassador' status. I usually stay at the Hotel between 4-6 times per year, but circumstances this year have limited my visits.
So in checking in this past week, it was extremely disappointing to not have my room upgrade handled correctly. Despite moving rooms, I never did receive the level of room I have enjoyed on previous visits.
As well the fruit and water did not arrive until day two, which left me no time to enjoy it.
Not the level of service I have come to expect from this hotel.
31 August 2013
Rated 4.0 out of 5.0 by HarlanJ Extremely Nice Hotel
The hotel is in an ideal location. You're pretty much in the middle of most things. There's a couple of days worth of activities all within walking distance. Don't forget to visit the Bata Shoe Museum about two blocks away on Bloor Street. OK, back to the hotel. It was very clean. However, if you had an inside courtyard room, the rooms need more light. You could pull back all the draperies, but then you'd have no privacy whatsoever. Also, the lower levels facing the courtyard can be noisy late at night due to the bar crowd. Get a room facing Bloor Street and you won't have any of these issues. The hotel's website said there was a rowing machine in the fitness center and there wasn't. (Only rowers would care about this.)
The staff was quite friendly and helpful.
28 August 2013
Rated 4.0 out of 5.0 by MIG1 Dr
We were in Toronto for a meeting and found the Intercontinental a very good place to stay. location was wonderful, near museums and restaurants. The bed was perfect, but the bathroom was a bit worn. Overall it was well worth the price and we would stay again.,
28 August 2013
Rated 5.0 out of 5.0 by longtime Well done
Conference held at Intercontinental Yorkville , August 21-23 with about 100 members.
All arrangements worked including significant AV required on the Wednesday.
As usual, the food was excellent and the staff friendly and very efficient.
There were excellent reviews from a great number of our attendees and we are booking again for next summer.
26 August 2013
Rated 4.0 out of 5.0 by Mishka1 Great concierge staff
We stayed for a wedding, having travelled from England. Before arriving at the hotel I had an exchange regarding an appointment at a local hairdressers on the day of the wedding. The service I received was fantastic, the booking was made for me at a hairdressers within about 5 mins walk of the hotel, details and confirmation of the appointment was waiting for me when I arrived. Who could ask for more.........
22 August 2013
Rated 5.0 out of 5.0 by heandme Pefect Location!
Intercontinental Yorkville's perfect location to downtown and the shops on Bloor made this an attractive selection. When we arrived to our beautifully appointed suite we knew we would return someday. Comfortable king size bed, shower and tub both, coffee and tea service and a view of Bloor were all a bonus. The staff was very accommodating and the concierge very helpful in getting our large group a dining location close by on short notice. The courtyard lounge was a nice way to wind down after a busy day. We look forward to returning to Toronto and will most definitely be booking at the Intercontinental when we do.
19 August 2013