Rated 4.4 out of 5 by 650
Rated 4.0 out of 5.0 by Rams5 Internet
The in room cost of wi fi was ridiculous . We all know what it costs per month so to use it should be included in the room rate not an extra.
We went to free services outside the hotel !
04 October 2013
Rated 4.0 out of 5.0 by Supercroup Great room and hotel, but not perfect
Newly renovated room was nice, however no fan in bathroom so mirror steamed up, digital scales did not work, and sink difficult to shave in due to design. Overall very nice hotel and room though, no concerns at all during 4 night stay and recommend to others.
04 October 2013
Rated 5.0 out of 5.0 by James1949 Our great evening with Certified General Accountants (CGA) Ontario
I arrived at the hotel on Friday 27 September 2013. The hotel was easy to find. I parked in thier under ground parking (at $27.00 a day I found it expensive). The counter people were pleasant and helpful.
01 October 2013
Rated 5.0 out of 5.0 by Lou50 large room, comfortable bed and very quiet
I had a great stay at the Intercontinental Hotel. The room was clean and very spacious. The bathroom was very clean and also very spacious, which was quite nice. I requested a quiet room in a corner and I got it. The staff was very pleasant and welcoming. Thank you!
30 September 2013
Rated 2.0 out of 5.0 by coop154 Smelly Room
The room smell was very noticeable and not very pleasant. Efforts to clean the air made no difference. I was moved to another room. The 2nd room was only slightly better.
Even though my company pays the bill, like so many high end hotels $27 for breakfast (eggs benedict, coffee and a tip) is outrageous! Go across the street for something reasonable.
27 September 2013
Rated 5.0 out of 5.0 by tddalton Fantastic Conference Hotel
I stayed at the Intercontinental for three night as part of a conference. The location is ideal - you can get to the conference center without going outside, although you'd miss the food trucks if you do.
The hotel was impeccibly clean and well staffed. Doormen were helpful and polite, even in the rain. Check in was easy. My room wasn't ready, but the staff stored my bags and was apologetic for the inconvenience. (It was only 10:00am when I arrived, so it wasn't really a big deal.)
I didn't use the weight room, restaurant, nor pool, but they looked great.
The room was LARGE with a decent view of the city.
Toronto is a really fun weekend city. There is a ton of construction going on everywhere you look, so some bus/shuttle routes were adjusted accordingly. Things are well marked and the conceirge was able to make suggestions and recommendations to work around just about anything!
25 September 2013
Rated 3.0 out of 5.0 by JimIvonne Fridge with no access
Two things bothered me the most.
First, there was a fridge in the room that we could not even access. I went to try and open it and there was some type of lock or something on it. It would have been nice to use to keep water/drinks cold. Is there an extra charge in a luxury hotel for a basic convenience as this??
Second, I thought I read there would be a Kurig coffee maker in the room. Turns out there was NO coffee maker in the room at all, Very disappointing.
Water pressure in the shower was very low. When I shower, I at least want to feel the water hitting me!
Location was good. What interaction we had with staff was good but not exceptional.
There was absolutely NO recognition of being a Platinum (by virtue of the credit card) elite member.
The room was comfortable as was the bed.
This was my first stay at this brand- may have been the last.
25 September 2013
Rated 5.0 out of 5.0 by Jfinwat Pleasant surprise
It was our first time at the Intercontinental and we weren't sure what to expect. When I entered the lobby door I was greeted warmly and made to feel at home by several staff. The service for our entire stay was excellent. The room was another very pleasant surprise! Next time we visit Toronto, we'll be booking a room at the Intercontinental!
24 September 2013
Rated 5.0 out of 5.0 by Egc1981 Beautiful VIews
This hotel was beautiful. The rooms were very quiet, clean, comfortable and visually appealing. The staff was incredibly helpful and friendly. The location was perfect if you are interested in the Toronto Downtown core and is fairly close to Union Station.
24 September 2013
Rated 5.0 out of 5.0 by Globaltrvlr777 Great rooms and amenities in a very central location
Check-in very efficient. Rooms nicely decorated and make the guest feel comfortable and secure. Club lounge provides a relatively calm haven and is well stocked (at least at breakfast time when I was there). Concierge service excellent.
22 September 2013
Rated 4.0 out of 5.0 by GermaineB Good view and comfortable
I enjoyed the gym and view from the room. Good location to all the downtown amenities.
21 September 2013
Rated 4.0 out of 5.0 by Gushungo Excellent SPA
A very good SPA , CLEAN, and conveniently located. Very romantic set up.
20 September 2013
Rated 4.0 out of 5.0 by Eatsview6 Great Location
Came to Toronto for the first time for a long weekend. Picked the Intercontinental for it's location. It was perfect, walking distance to restaurant row, Second City, and the Rogers Center. Had a problem with the AC the first night, after a number of tries it was finally fixed. The manager comped us breakfast for three days for our inconvenience. That's customer service.
20 September 2013
Rated 4.0 out of 5.0 by Christina1 C2 = Cleanliness and Comfort
The room was immaculate and I thought being in the city would be noisy. This was not the case. Slept like a rock!
19 September 2013
Rated 5.0 out of 5.0 by Lalique Loved it
I have stayed at more than 10 + hotels in toronto and this was the first time staying here. IT was close to the restaurants and the cn tower which was our activity for the weekend. We stayed one night, and the staff was very helpful printing us information and checking our bags in so we did not have to carry them because our room was not ready. The room was spacious and had a beautiful view, which was even prettier at night when the cn tower was all light up. We had the buffet breakfast in the morning which was great, so we did not have to leave the hotel. For the price, area and amenities I would recommend this over other hotels which are pricier in the same area.
19 September 2013
Rated 5.0 out of 5.0 by Meeks Romance Package
My husband and I celebrated our 1 year anniversary in August 2013. The Romance Package is highly recommended as it is a great value for the service received. The staff went out of their way to ensure that we had a wonderful and memorable stay. Wherever we choose to celebrate in the future, the Interconinental will be on our short list for sure!!!
16 September 2013
Rated 3.0 out of 5.0 by Strazzy08 Complimentary stay wasn't suitable
After an unacceptable stay at the hotel during this past spring for the Ontario Dental Association Convention, I was given a certificate for a nights accomodation.
My husband and I used the certificate this past Saturday for our anniversary. Our stay was again disappointing. The initial room we were given had a problem with the TV, we had to wait for a service technician multiple times, after deciding they could not fix the problem, we were then moved to another room. The whole even disrupted our afternoon and dinner plans. Once we were moved to the new room, I noticed someone left their cellphone plugged into the bathroom recepticle, which made me question how clean the bathroom was that this item had been missed.
We were also charged for a local phone call which we never made.
Overall, it was a disappointing stay. My husband and I have stayed there a number of time over the years, I think we'll be staying elsewhere in the future.
11 September 2013
Rated 5.0 out of 5.0 by Jane2020 Quiet, peaceful, excellent staff, great service, safe, comfortable
I attended a conference at a nearby hotel but chose ICH because of the construction mess over there. Perfect choice. Did have a problem with my reservation, had a suite reserved but when I extended stay by a day, system OKed it, but room not available. Staff upgraded me to a nice room with breakfast, tea, and other goodies included for less cost.
Room was private, extremely clean & quiet, and being on a more
private wing w/ staff on the wing was perfect as I was traveling
alone. ALL staff was courteous, helpful, & basically spoiled me.
They knew us, would glance up and greet us when we walked past, which seemed so much safer than those typical hotel hallways w/ many many people walking around. Safety is important here.Especially when I came back late, which I did almost every night because of comference.
Nice to have the breakfast available, always had omelets, sausage
potatoes, bagels, toast, sweet rolls, sliced turkey & ham,
beverages.. Nice area to sit and enjoy breakfast, tea or
snacks in evening.
Staff is empowered to basically fix problems.I had a later flight on last day, was going to be hard to check out at noon,store all bags, do some shopping, sightseeing, & come back topick up bags. My checkout time was extended, i was able came back once, change,
pick up my bags & go to airport. Very nice& less rushed.
Only negative, it is an expensive hotel, but frankly, Toronto is a big city & like any big city, hotels are expensive. I have spent more $
in Washington DC & London & gotten way LESS service (also less
convenient location important in a larger city. With ICH Centre, I
walked out door on Front street, walked minutes to my conf., grab a sightseeing bus, walk to tower, access underground shopping, or
grab a coffee or food in like 50 places on Front St. Center of everything, gave me chance to sightsee, shop & hit all museums. Also hit the yarn stores. Best location.
My cousins staying at other hotel were jealous of all the services I got for same price!!!!
10 September 2013
Rated 1.0 out of 5.0 by MRomes InterContinental Hotel Toronto, 255 Front Street West
I honestly was expecting an excellent service for the price I have paid for the room for TWO nights. The over all front desk experience was not well managed to what I have got from this stay at 255 Front Street West which is right next to the MTCC, in Downtown Toronto.
What I have noticed is that assurances are made to meet your expectations but they are never met. For example, I have had problem with the clogged sink in the suite I was staying at and from what I was told is that this location just recently received a 50 Million Dollar renovation to begin with. I notified the managed 3 times at the front desk, I notified the Service Team right across my ROOM on 23rd floor TWICE but they failed to even service it.
Secondly, my ROOM was never serviced when I would vacate it in the morning and when I would come back to it in the afternoon, it was left the same way I left it to begin with and when I asked for it to be serviced, promises were made but never kept.
The third issue I had was with the parking lot because the vehicle I had did not fit in the lower garage area so I had to pay extra for my parking stop. Nowadays, parking lots are becoming smaller and smaller and cars and SUV's are becoming bigger and bigger.
The fourth issue I had was the issue of communication with the service team they had for working on the rooms and regular over all service check and all.
I honestly could have stayed at much better places. I was really disappointed. Really disappointed with my experience at this location.
07 September 2013
Rated 5.0 out of 5.0 by Henry8 Excellent overall, great staff.
Great junior suite with most fabulous view of the lake, tower and Rogers Stadium. Really lovely staff on breakfast service every day. Just a couple of gripes... Very loud air con, but as weather not too hot we switched off. Check in at 6:30 pm was a long wait (15 mins) with only one staff member on at first. We were on holiday so not in a real hurry, but could have been quicker.
Location really excellent and breakfast quality and choice the best for us in North America! The positives most definitely outweighed the small gripes and we would recommend.
05 September 2013
Rated 5.0 out of 5.0 by atosland Great visit, great staff
My wife and I visited this location for our honeymoon, the staff were very helpful and made it a great stay. We loved using the lounge and the hotel is in a great location to access many different attractions and restaurants
05 September 2013
Rated 5.0 out of 5.0 by PamelaG Beautiful hotel
Our family of four had a great stay at the hotel.
One thing to mention is in room 2516 - one of the bed lights does not work...(just so you know)
also was surprised that there are only 4 pillows in the room when there are 4 people staying. Also surprised that they are all feather pillows. That was corrected when asked. Reminds me to make the request in advance,
thanks for a great stay
05 September 2013
Rated 5.0 out of 5.0 by Zambeanie Amazing!
My Husband and I stayed at the InterContinental downtown Toronto on Saturday August 31st. We were in Toronto attending two Blue Jays games, one on Saturday afternoon and one on Sunday afternoon. We took the train to Toronto and arrived early at the Hotel in hopes of dropping off one of our backpacks (it was about 10:30 am). The man at the desk was so helpful and went out of his way to check to see if we could actually check in at that time. We were able to check in to a newly renovated room. Wow! The room was spectacular. We loved everything about it. The little things that impressed us were, the real wine glasses and a cork screw and opener, Keurig machine, a charger for my cell phone, possibly the most comfy bed I've ever slept in and 4 amazing pillows (5 actually), housecoat, slippers! I stay in a hotel every week and am always concerned about the cleanliness of the bed spread. Genius--the bed spread is actually a sheet which covers the real spread. The sheet can be washed with every stay. Really, this is huge for me. One little tiny detail that impressed me was a covered elastic for my hair in the shower cap package. I've never seen that before and my husband was amused at how much that small detail impressed me. The room was spotless and beautiful. We were lucky we didn't have to check out too early and could lounge on that wonderful bed and read the complimentary paper. We asked for more coffee and it was brought to us immediately. When we left the hotel we just had to go to the front desk to tell someone how much we enjoyed our stay. A nice young lady suggested we leave our one large backpack there while we went to the Blue Jays game and pick it up after the game--even though we had already checked out. Wonderful! We were going to go to Union Station and pay to have them keep it for us. She was so nice. I wish I had remembered her name. The staff at this hotel are wonderful. They actually look you in the eye, listen to what you are saying and talk to you. All in all just an amazing stay and we will stay there again!!
05 September 2013
Rated 4.0 out of 5.0 by Apothecare Upgrade was not
Hi, My son and I stayed at the IC Toronto Centre while attending Fan Expo at the end of August
We have stayed at this hotel during the Convention for the past five years and have always enjoyed our stay and appreciate the amenities provided by booking a "Club" room
This year, when we arrived, we were told that we were being upgraded to a new, better room on the 20th floor. Our IC customer service rep, Laurie #I hope that's the correct spelling# was terrific, friendly and very helpful.
We are accustomed to being moved during the Con, as the hotel gets a bit rowdy with so many young people staying there, so I didn't question the upgrade
When we arrived at the room on the 20th floor, we were shocked to find that our room was TINY, barely big enough to hold the two double beds and had almost no desk or counter space to work at
As business travelers, we appreciate the typical "Club" room with its separate work area and generous floor space, this was the polar OPPOSITE
In addition, there was no rod in the closet, lots of hangers but no place to hang them, the strong smell of adhesive and paint was a dead giveaway that we were likely the first people to use this room
It was late at night after a long drive, and rather than call the desk to complain, we decided to call it a night, only to discover that there was construction going on, late into the night #Midnight+# in the next room...sounds of sawing and drilling were quite loud
Overall, we were disappointed not to get the premium room that we had booked, and then to have a room that was clearly still under construction #as was its neighbor#
02 September 2013
Rated 4.0 out of 5.0 by Betty4964 Great Location
We were visiting for 2 nights, with my family and in-laws and we needed something close to the Blue Jays and the CN Tower. This fit the bill perfectly and everything was wonderful. 5 out of 6 in our party had never been to Toronto before and we were happy to see how clean the streets were. Big city but much cleaner than NYC! We hope to come back.
02 September 2013
Rated 5.0 out of 5.0 by Malhen Highly recommend
Convenient, staff courteous and informed, rooms spacious with very comfortable bed, met all our needs with exception of daily charge for wifi. Being an IHG member, from 2014 all hotels belonging to IHG will have free Internet, however we believe hotels of this standing should have free wifi for all guests now,
Concierge service was absolutely excellent!
01 September 2013
Rated 1.0 out of 5.0 by Jarvis31 Awesome location, steps from Rogers Stadium
Very nice hotel, great room service and so close to Rogers Stadium.
We will definatly stay here again. Thank you
01 September 2013
Rated 5.0 out of 5.0 by JenOC Friendly staff
The front desk staff was personable and courteous. The junior suite was amazing. Such a comfortable bed and lovely room setup. Thank you, Susan, for your outstanding service.
31 August 2013
Rated 4.0 out of 5.0 by ClobbyD Other than the funny "Lobby" elevator voice...
The hotel was sold out so it was a little bit hectic. We were given a room with people already in it. They gave us breakfast to compensate. The internet was a little off. Other than that I thought it was the perfect hotel for downtown Toronto, excellent staff, great room, wonderful location...I will definitely be back! Thank you!
30 August 2013
Rated 5.0 out of 5.0 by JanetUSA Great Location
We sincerely enjoyed our stay at this hotel. Very nice, comfortable room. We had a king sized bed with a nice sitting area. We understand the hotel was sold out during the weekend stay however you would know it. Our room was so quiet. We never heard any other guests on our floor. The staff was extremely helpful and friendly. We would definitely stay here again. Great location in the city.
29 August 2013