Rated 4.4 out of 5 by 803
Rated 5.0 out of 5.0 by 3girlsm Comfortable bed and great views
We were giving a newly renovated room on the top floor. The bed was one of the most comfortable beds I've ever slept in. The view was amazing - especially at night time. The CN Tower was beautiful. The staff was all friendly and knowledgeable - when the doorman wasn't sure of an answer he ran inside to find out for us. We went to Azure for breakfast in the morning and the wait staff was so attentive and friendly. And the food was delicious. I would recommend this hotel for sure.
23 December 2014
Rated 2.0 out of 5.0 by 98Bills Money first Info later
Thought it was greedy to take my reservation and money then tell me on check in the lights and power will be out during my stay. When you already knew. Bad choice.
22 December 2014
Rated 3.0 out of 5.0 by HRWNL It's just ok
We stayed for 4 nights and the overall experience was just ok. What made it not great was the inauthenticity of staff's friendliness. They came across as being friendly because they had to, instead of being who they were. One male receptionist was even talking like a robot, and he was the one welcoming us. So the first impression was already disappointing. Overall, we didn't feel any emotional connection with the people (except for the cleaning lady and some waitresses) although we're staying there for 4 nights.
What we didn't like more were two male workers at the restaurant Azure; one is a black man who prepared the egg and one is a white/latino waiter. The former made a mistake with the eggs that we ordered, but instead of apologising, he blamed us for not being clear. It was already very clear that I said in the beginning I didn't want any cheese on my egg, while my partner did. But this guy mixed it up himself in his mind and made a mistake. Very rude of him. I'm not being racist, because the other black woman who prepared our eggs was very good. About the latter, he was just unfriendly and cold, not only to us, but also to other clients. I wish I knew their names so that you could directly address this issue.
What's also weird was the guy delivering our in-room service. We ordered chicken curry and when he came he was bragging that this chicken curry is the best on earth. Come on, have you ever been to India? By bragging like this, we only heighten our expectation, and in the end, the taste was just ok. We got the feeling that he wanted to appear friendly because he had to (maybe because he wanted to have the tips, but fortunately we didn't fall into his trap), instead of showing his real emotion.
Finally, what we didn't understand was that we couldn't book a room with one bed only. We were staying only with the two of us and it's such a waste of money by getting two king beds. Your hotel is clearly not sustainable.
22 December 2014
Rated 5.0 out of 5.0 by TerminalCity Good location for business
Staff very helpful, room newly renovated, being an Ambassador Member is nice since I always use the late 4 pm checkout and the room upgrade and free internet makes it a great value.
21 December 2014
Rated 5.0 out of 5.0 by Smiling THIS IS THE PLACE TO STAY
Extremely clean, modern, well maintained property. You will not be disappointed. This hotel is a home away from home for me. My work brings me to Toronto at least once a month. I always choose this hotel for it's consistent quality and comfort. It is close to many great restuarants and shops, or you can quickly and easily hop on the subway and you are in Yorkville! You will be very pleased with your stay at this fine hotel.
21 December 2014
Rated 5.0 out of 5.0 by joemack consistently great....
this was our second visit to the property. Balinder and her staff were awesome, again! We will definitely be back soon.
20 December 2014
Rated 5.0 out of 5.0 by kimmc22 Perfect hotel for a mini getaway
My daughter and I had a wonderful pre-Christmas overnight stay at the Intercontinental on Front Street. It was the perfect location for a mini getaway. We walked to St. Lawrence market, went to the Aquarium and had a delicious dinner at a nearby restaurant. The best part of our stay was a luxurious couple of hours spent at the hotel spa. It was heavenly! The hotel was clean, rooms updated and quiet and staff extremely accommodating.
19 December 2014
Rated 5.0 out of 5.0 by Parnezio Great location, property and rooms
I've been staying here since it was L'Hotel. Much has built up around the hotel since then, but the views are still good. It is a premo location in regards to sports venues, theatres, attractions and access to subway, train and the island airport. The room decor is up to date, and the rooms are very clean, quiet and spacious. The staff is friendly and helpful. The room rates are very reasonable. I like the club level which, if you stay in a room with 2 or three people, gives great value because of access to the club level's continental breakfast and afternoon hors d'oeuvres. The pool, spa and fitness centre are outstanding, clean and never very busy. There are so many restaurants around that area that I have never actually dined at the hotel itself. Overall, the property is a bit understated, but perfect for me.
18 December 2014