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Toronto Centre

Rated 4.4 out of 5 by 663 reviewers.
Rated 5.0 out of 5.0 by Very comfortable and quiet room Disappointed by very average quality food on buffet breakfast . 02 August 2014
Rated 5.0 out of 5.0 by Fantastic! We had a wonderful experience! More than expected! We were traveling with 2 small children. The entire staff was pleasant. Every interaction was positive. Defenitely will be returning. 01 August 2014
Rated 5.0 out of 5.0 by Great experience...great service I have stayed at the Intercontinental downtown Toronto for business on a number of occasions but this was the first time staying with the family as part of our summer vacation. We were attending a few Jays games and I wanted a hotel that was close by and immediately thought of the Intercontinental downtown. I was not disappointed. As usual, front desk staff were terrific. Our room wasn't ready upon arrival but they offered us a few lunch locations we may be interested in and offered to text me when the room was ready (which they did). Room was great with a cool view of the Rogers Centre, CN Tower etc. Our kids enjoyed the pool and we had breakfast in the restaurant. The concierge had discount coupons for the Hockey Hall of Fame and other attractions. There are a number of restaurants close by which was a bonus. I would highly recommend as an option for anyone staying downtown Toronto. Never disappointed. 01 August 2014
Rated 5.0 out of 5.0 by great stay Service is excellent. Bed is very comfortable. Staff is very knowledgable, courteous and anxious to help with enquiries. 01 August 2014
Rated 5.0 out of 5.0 by Sheer Canadian excellence Outstanding centrally downtown located resort. check in smooth, fast. given a double upgrade without asking, despite booking room though a third party. Knowledgeable, friendly helpful staff.. Comfortable room, outstanding views of lake Ontario featuing the CN tower. Accessable to local tourism, dining, shopping and museums. Gym no extra fee. wifi free for IHG members. The Azure lobby restaurant provided great food with excellent service. Had room service once and it was prompt , delicious with a generous portion . This resort was on point during my stay and I own a hotel and am very picky with high hospitality expectations. Intercontinental Hotel hit the mark spot on. I can not fault this resort in any way. They are doing it right. 31 July 2014
Rated 4.0 out of 5.0 by Extremely good bed, comforter and pillows Great sleep experience in that bed, I even inquired afterwards what brands they use. 31 July 2014
Rated 5.0 out of 5.0 by Wonderful experience all around! This was our first stay at the Intercontinental Hotel in Toronto. Our family had a very pleasurable stay and would definitely book again if returning to Toronto in the future. We had the opportunity to upgrade to the club level on the 8th floor. The staff , service and food was excellent. They made us feel special, with their personable attention. Todd helped us with getting around the city and directed us how to use the public transit systems to get where we wanted to go. Our room was very comfortable, with plenty of space to stretch out. We really liked the stereo and DVD player, and being able to borrow movies to watch. Everyone we encountered was very pleasant, including the bell staff, valet, housekeeping and maintenance. Thank you to all, (I'm sure I left many out that contribute everyday to your exceptional service). We really enjoyed our stay. 31 July 2014
Rated 5.0 out of 5.0 Great Staff and Service! Title said it all! I am definitely staying there again! 30 July 2014
Rated 4.0 out of 5.0 by Great choice Very clean and concierge VERY knowledgeable. In walking distance from all of the sites including CN Tower and the Blue Jays Stadium (2 blocks away from both). I did feel, however, that the parking was very expensive. Would go back again for sure! 30 July 2014
Rated 5.0 out of 5.0 by Helpful Staff We had a very comfortable stay at the InterContinental with a delicious buffet breakfast. I unfortunately left behind an item and was very pleased with the helpful staff in its return. Professional and prompt, the item was shipped to me within the week. Thank you. 30 July 2014
Rated 5.0 out of 5.0 by Amazing hotel Once again, an amazing stay at the Intercontinental Toronto Centre hotel. Staff is always very nice and knoledgeable. Hotel is very well located also and great amenities. 29 July 2014
Rated 3.0 out of 5.0 by Great location and amenities but really BAD Service The hotel has a great location right in the middle of everything like they promise. Also amenities like pool or room facilities are good. The rooms are big enough, comfortable beds and nice bathroom. Only thing to mention is the tiny sink in the bathroom. Where I was surprised was the bad service throughout the hotel besides the concierge service. The concierge team was nice and polite especially Stephanie was a great assistance. But Check-In was really slow and they look understaffed. Next the housekeeping was even worse. In the first room my bed sheet was dirty and the second room was not done till 5pm the next day. They told me they had a lot of check-outs that day but that is not an excuse in a 4* hotel. If you know that, just have some more people for housekeeping! And at the end I was disappointed by the bar/lounge team. The barkeeper didn't know what a Pisco Sour was and didn't have a choice of alcohol what you expect in such a hotel. At the end I can only say a nice hotel without a 4* service at all. I was really disappointed about that 29 July 2014
Rated 5.0 out of 5.0 Great one night stay Very beautifull hotel, nice location , great comfort and staff. Only little thing was that the price is a little high. 28 July 2014
Rated 5.0 out of 5.0 by My Go-To Hotel... I spend about two or three nights per month in Toronto and only ever stay at this hotel. The rate, the service, the staff and the rooms are simply amazing. I recommend all of my colleagues stay here - the location is central to the business district and you simply want for nothing while staying here. We spend a lot of time complaining about the service sector, so when a business goes out of their way to be client focused (as this Hotel does), I feel inclined to let people know. 28 July 2014
Rated 4.0 out of 5.0 by Nice Hotel A little short on amenities. One restaurant & bar. Biggest short coming was pool area and NON ACCESS TO SUN DECK??? Unless you purchase spa. 28 July 2014
Rated 5.0 out of 5.0 by Great stay Every single time we had a question, the hotel staff was friendly and knowledgeable. Top notch in every way. Parking is a little complicated, but that is expected in a large city hotel that is downtown. 27 July 2014
Rated 5.0 out of 5.0 by Excellent staff We stayed one night (our second visit to this hotel) to go to two different sporting events. All of the staff we encountered, from the front desk, to the chambermaid, to the door men were very friendly and super helpful. Will definitely stay here again! 27 July 2014
Rated 4.0 out of 5.0 by Excellent property The ubicacion is the best, is near of the stadium of the blue jays the toronto visitors Tower, and a lot of the best street. Godo hotel, nice romos tipical intercontinental style. The only thing Was that breakfast Was include but is terrible the buffett for breakfast every thing else is very good. Also de wifi Was not good 27 July 2014
Rated 5.0 out of 5.0 by Real executive stay Now my hotel of choice for all my international stays. 26 July 2014
Rated 4.0 out of 5.0 by Great location but no wifi Great location and amenities other than no wifi. Also would have appreciated more staff during check in as there was a very long wait and only "preferred members" seemed to be attended to in a reasonable amount of time. 25 July 2014
Rated 5.0 out of 5.0 by Will be back again Check in was slow as there was only 1 front line person at the desk in the middle of the afternoon. Beds were extremely comfortable. Room was fantastic - very spacious and great views. Sherine at the Concierge was top notch. Breakfast buffet was great! Overall, if I was going to trek my way to downtown again, I'd book here again over a lot of other places I've stayed in downtown. 25 July 2014
Rated 4.0 out of 5.0 Overall not bad Overall not bad, but not meet my expectation. As royal ambassador , not get according service. and even don't get room update. a little bit disappoint 25 July 2014
Rated 5.0 out of 5.0 by LOVE the mattress! I prefer to stay at InterContinental in Toronto when I come for business. GREAT location (can walk from train station, short taxi ride from island airport, only blocks from office), extremely friendly, quick staff. Love the toiletries as well. I am sensitive to perfumes and these are not overpowering, but subtle. AND they are actually good products! (unlike other places) But the mattess is the best I've ever slept on, and I want to buy one for home! 25 July 2014
Rated 5.0 out of 5.0 by Very satisfied! Our family of 4 stayed here for 2 nights as we had stayed here before years ago. We were greeted with smiles and hospitable staff at every corner. The hotel was very clean and the check in was fast and efficient. We were upgraded from our regular room and received complimentary internet which we all enjoyed. When we entered our room on the 12th floor we were impressed at the cleanliness and size of it. We used the pool and hot tub twice which was a treat. The pool area was clean but showing its age. We enjoyed it anyways. The buffet at breakfast was plentiful and many choices were available. The hotel was centrally located and walking distance to all the great attractions. We will definitely stay at this hotel on our next trip to Toronto 22 July 2014
Rated 5.0 out of 5.0 by Excellent Excellent location, staff and cleanliness. Couldn't have asked for anything more from a city break hotel 21 July 2014
Rated 2.0 out of 5.0 by The rooms are AWESOME, but...... ...Be prepared for a sarcastic, condescending staff when you arrive. As I stood in line to check in to the hotel, the bell hop asked me (out of all the people standing in the line) if I 'needed some help'. I told him 'no thank you' and that I was waiting in line for my room. He looked utterly SHOCKED. Now,I'm not sure what the 'typical' Intercontinental hotel guest prototype is, but I guess I didn't fit the bill (although there was nothing about my appearance or demeanor that differed from any other guest). Also, when I called room service to inquire about a special request for a meal, I found the woman on the other end of the line to be unfriendly, and she conversed with me as if she were annoyed by my call. It's no matter though--I won't be staying there again. That unfriendly staff is in dire need of major customer service training. 19 July 2014
Rated 5.0 out of 5.0 by Amazing night From the time we were greeted to the time we checked out the staff was great. Very nice rooms and the hotel overall was very nice. 19 July 2014
Rated 5.0 out of 5.0 by Great downtown hotel This hotel is right in the center downtown Toronto, yet the room rates are reasonable. 18 July 2014
Rated 4.0 out of 5.0 Late Room Hello- Although everything went well with the entire weekend, the breakfast as always was excellent, the beds were excellent, the pool wonderful. However, if the check in time is 3p.m. then it should stand for it and be guaranteed. How were we to know our room had a late check out that day, or that the cleaning service would take so long for a room. We did appreciate the complimentary 2 adult breakfasts but maybe should have been asked how many were in our party, we went swimming because the kids were bored but had to take our luggage with us as I did not anticipate the room not being ready. Check out was easy as they asked in the beginning if we would like express check out. Just put off as we had stayed there before and had a room upgrade, higher floor and thought it was wonderful. This time might second guess me going back. 17 July 2014
Rated 5.0 out of 5.0 by My home for two days Thanks everyone! You made me feel like I am closer to home. 17 July 2014
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Toronto Centre
  • 225 Front Street West
  • Toronto , ON , M5V2X3
  • Canada
  • Front Desk +1-416-5971400

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

Arabic, Czech, German, Greek, English, Spanish, French, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Dutch , Punjabi, Polish, Portuguese, Slovak, Serbian, Swahili, Tagalog, Turkish, Chinese

Pet Policy

Pets under 50 pounds are allowed but cannot be left unattended in guestrooms and must be kept on a leash in common areas. There is 50.00 one time deep cleaning fee. Guide dogs are always welcome and exempt of charges and restrictions.
Pet Deposit $50.00 per stay
Pet Fee $50.00 per night
  • Local Time

    7:05 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • Canadian Dollar $ (CAD)

    Accessibility

    • Service animals allowed
    • 7 Room(s) with Accessibility Standards
    • Parking