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Toronto Centre

Rated 4.4 out of 5 by 691 reviewers.
Rated 4.0 out of 5.0 by Charged in U.S. dollars @.28 on the Dollar We were impressed when we walked in. I went to the front desk to check in and questioned the attendant about the U.S. dollar charges fully expecting to be refunded the additional charges. She had no idea why I was charged and that was it. That was $65.00 difference. Even the exchange rate was way out of whack. The one other thing that was very bothersome was that the beds were double and we are used to queen size. 04 June 2014
Rated 5.0 out of 5.0 by Friendly staff I must say that I always enjoy my stay at your hotel but this occasion was the best ever. My house keeping staff Victoria went above and beyond to ensure my room was 110%, she was so friendly and bubbly. Honestly, best staff member I have ever encounterd at any hotel I've stayed in. Victoria totally made my stay memorable and why I will definitely be back. 04 June 2014
Rated 5.0 out of 5.0 by Fanatstic Hotel Our stay at the Intercontinental hotel in Toronto over the past weekend ( May 31,June 1st) was overall an excellent experience. The check in was quick and easy. The room was very clean and the view of the city was very nice. I have stayed at this hotel numerous times and the 15th floor was very quiet. I received a call from the manager asking about our stay when we were settled into our room which was really a nice thing. The breakfast buffet was excellent and always has been great each and every time I have stayed at the hotel. I really enjoy staying here as it is close to everything downtown and it is especially nice when I have events to attend at MTCC as the convenience of the hotel is excellent. This is the best 5 star hotel I have stayed at in the city. I have an upcoming stay later this summer and I look forward to it. 04 June 2014
Rated 5.0 out of 5.0 Great stay Wonderful location, easy access to the Porter shuttle bus. Friendly staff Great recent renovation to the rooms. 03 June 2014
Rated 4.0 out of 5.0 by Great hotel, great location. Stayed there for a week and loved it. Great rooms with awesome views. Central location, blocks from Rogers Centre, ACC, Aquarium and Steam Whistle. Friendly staff were unbelievable. Mini bar snacks outrageously priced but that's par for the course for any hotel. Definitely my #1 choice for Toronto hotel and will stay there every time I visit 02 June 2014
Rated 5.0 out of 5.0 by Over the top delightful service My sister and I stayed here while attending the Art of Marketing Conference. I was in the middle of a real estate transaction and the front desk not only handled the request to print and then fax paperwork, they slid a copy under the door with a note to tell me all was completed while we were out for dinner. The next morning at breakfast there was a dearth of bananas and our server handled the issue in a way that made us all feel like winners. Check-in was a breeze; our luggage was stored securely for the day and ready in a minute when we returned after dinner to collect it. I highly recommend this hotel and look forward to staying here again.. 02 June 2014
Rated 3.0 out of 5.0 by Good... but a little bit disappointed We chose this hotel because of its perfect location to visit the CN Tower. The room was in the 21st floor and had a tower view. Clean and comfy room, friendly staff... But: When we arrived at the main entrance by car a member of the staff told us it would be better not to use the valet parking. We should drive into the garage and walk to the check-in. So we did. The garage was almost full and we had to drive completely down to level 1B. He forgot to tell us that we have to carry our heavy luggage over the stairs to level 6! There is no elevator. Great job! We do not often sleep in Hotels of this category but I think there should be at least free WiFi. There is a free WiFi Hotspot in every cheap 50-Dollar-Motel . 12 Dollars a day for Internetaccess is bad. A bottle of water in the room with a pricetag of 6 Dollars is funny though... When we arrived there was a mess at the ice machine on our floor. The machine leaked water. On the next day the machine was not repaired und the carpet on the floor was quite wet. On the day we left the carpet was completely soaked with water around several qm. Nobody there to turn off this machine? Best regards 02 June 2014
Rated 5.0 out of 5.0 by First experience This was my first experience at Intercontinental and was excellent. The staff was very welcoming and knowledgeable, rooms very comfortable and clean. The location was excellent, very near the Via Rail and metro, Roger Stadium and CN Tower. 01 June 2014
Rated 5.0 out of 5.0 by Excellent stay Excellent experience- beautiful room, room service excellent, amazing sleep. 01 June 2014
Rated 4.0 out of 5.0 by Perfect View Received an upgrade to a suite with a perfect view over the Ontario lake side shore. Spacious room with small bathroom though. Also not enough lighting in the small bathroom. As always friendly staff who are willing to assist with whatever wishes the guest has. A bit long response time to the "Instant Service" line though. Waited once for about 10min before somebody answered. 01 June 2014
Rated 5.0 out of 5.0 by Good location, very comfortable, welcoming staff Good location, very comfortable, welcoming staff. Being attached to the MTCC is a great asset. 30 May 2014
Rated 5.0 out of 5.0 by Very comfortable stay I was at this hotel for a week and I would definitely return the next time I'm in Toronto. The staff was friendly and accommodating. The room was comfortable and clean. I especially liked that a fan runs all the time, it was a nice background noise and helped with sleep. The person responding to wake up call requests was always so very nice. The getntleman who checked me in went out of his way to find a nice room for me knowing I would be there a week with my husband joining me later in the week. I definitely recommend tihs hotel. This was a great location downtown, connected to the Metro Centre and a five minute walk from the ballpark. 29 May 2014
Rated 5.0 out of 5.0 by Wait to check in We arrived at 2 pm and were told that the room would be ready for check-in in 30 minutes. For the next 3 hours we were told it would be ready in 30 minutes. Wish the front desk staff had been told the truth by the cleaning staff. We were late for a critical 5:30 pm meeting. Other than that, the entire stay was wonderful. Staff was extremely helpful. Location in Toronto was perfect for walking to meetings, restaurants, and sight seeing opportunities. I recommend this hotel to anyone visiting Toronto. Looking forward to staying there again myself. 29 May 2014
Rated 1.0 out of 5.0 by Very bad customer service! I got a gift card for one night in a Standard Room at the Intercontinental, which I offered to my parents on their visit to Toronto. The customer service at the reception was terrible, my parents don't speak much English since they are French and the person didn't make any efforts to speak slowly or make herself understand. We are in a country where these two languages are official, and on top of that you can expect to have someone speaking French in this type of hotel. Moreover, they were put in a room near the elevator, which was very noisy! Agree we did not pay for the night since it was a gift, but this is not a way to treat people! 29 May 2014
Rated 1.0 out of 5.0 by Terrible experience... My wife and I just attended an expo at the MTCC. My wife was exhausted and very pregnant so I booked her a room. The person at the front desk was friendly and helpful.For a small fee, we upgraded our bed and arranged a later check out time so she could sleep in . At 9:45 am the housekeeper walked In the room without warning and said "sorry sorry " when she saw her (naked) on the bed. That was disturbing... So I mentioned it to the manager(Matt). He apologizes and sends us complimentary breakfast and explains that it was the minibar person and it was just a mixup. We received the breakfast and started eating when someone else tried to enter the room. This time it was the minibar person.( it was a different person the second time, and she said she was the only minibar person working that day). She was rude and everybody denied being the people that entered my room.....all before 11am(regular check out time). Didn't end up getting to eat the free breakfast as it sat for a while had security watch us for the rest of the trip (treating us like a threat because we we're upset about the experience.) We we're tired and felt awful after the whole thing was over and it's an expensive hotel. 29 May 2014
Rated 5.0 out of 5.0 by confort and situation This hotel is great. Good confort, super pool, well situated at walking distance from Union station, the Rogers center where the Blue Jays play and the Air Canada center where the Maple leafs play hockey, the hockey hall of fame, the water front and the entertainment district. 28 May 2014
Rated 5.0 out of 5.0 by great service Fabulous staff who made my brief stay very relaxing Would definitely stay there again Great value 27 May 2014
Rated 5.0 out of 5.0 by Great Location This property is centrally located and walking distance to most places. I felt safe in the city even walking around at midnight. I highly recommend this property if you are in Toronto for business or pleasure. The staff is awesome and does what it can to make your stay comfortable. 26 May 2014
Rated 3.0 out of 5.0 by Convenient Location for visitors in transit to Stratford Festival We travel annually from Montreal to visit Stratford Festival. Stratford's very economical, comfortable and direct Toronto/Stratford bus picks us up right beside the Toronto Centre Intercon Hotel at 10am, so this property makes for a convenient overnight stay after we land at the Toronto Island Airport. We had a 12th floor room with a lake view, which includes traffic noise from the Gardiner Expressway below. The hotel concierge helpfully pre-booked our evening meal at the hotel's restaurant. The wait staff were jovial but the food was overpriced and not very special - save your money for some very good and imaginative restaurants in Stratford where the produce is local and very very fresh, the chefs graduate from a local chef school, and the wait staff are knowledgeable and attentive! And by the way, the Stratford restaurants' decor is usually attractive & imaginative compared to the clinical (and dated) atmosphere in the Toronto Centre restaurant. 24 May 2014
Rated 1.0 out of 5.0 by Victoria day Holiday! Wonderful weekend in the great city of Toronto enjoyed by our family of 12 centred at the InterContinental over two nights. Comfortable Rooms with great view, luxurious breakfast buffet for all ages (6-85!), short walking distances to Princess of Wales Theatre to enjoy the Lion King and around the corner to the fabulous Ripley Aquarium. Excellent service by all staff! London Ontario fans! 22 May 2014
Rated 5.0 out of 5.0 by Great room with full amenities I will surely visit again and recommend to other peoole. 21 May 2014
Rated 5.0 out of 5.0 by Shopping package We enjoyed the package and hope to do again this year. 21 May 2014
Rated 5.0 out of 5.0 by Great Location We decided on the intercontinental because of the location and it did not disappoint, but the best surprise was the attention and level of service by the staff. They were all professional and very helpful with all are needs. 20 May 2014
Rated 5.0 out of 5.0 by Excellent customer service. Walking distance to major attractions in Toronto. Would recommend the hotel to anyone. Great customer service. Wonderful and friendly stuff. Close to main attractions. 20 May 2014
Rated 5.0 out of 5.0 by Luxury in a perfect downlown location This hotel has a perfect location for anyone who does not want to pay any cab fare or rent a car. You can basically walk to all downtown attractions no problem. The staff are amazing and very friendly as well. 20 May 2014
Rated 5.0 out of 5.0 by BeeC2 Excellent location in downtown Toronto, CLOSE to train station, theatre district, convention centre and sports venues. Very clean and comfortable accommodations AND professional and courteous staff. High end quality restaurant and lounge. Have already referred this IHG hotel to several friends & relatives. 20 May 2014
Rated 5.0 out of 5.0 by Family trip to the big city! My husband, 5 yr old son and 7 year old daughter went to see the Lion King which was amazing, we ten stayed at this hotel, beautiful, clean, and the most comfortable beds! We also had help getting tickets to the Aquarium! What a perfect location, we walked everywhere! 19 May 2014
Rated 4.0 out of 5.0 by Very Nice hotel and great location! The hotel is beautiful, clean, Anne comfortable! The location is fantastic - everything is in easy walking distance including the bus and subway! The restaurant food and staff is average but that's the only real con. I would definitely stay there again! 18 May 2014
Rated 4.0 out of 5.0 by Mother's Day getaway Everything was great except the pool was too cold and the hot tub was broke (Out of Order). Otherwise we had a wonderful time. 14 May 2014
Rated 5.0 out of 5.0 by One night in Toronto The only negative experience I had was being charged a deposit at check in without prior knowledge of it. There was no mention on my confirmation email. 14 May 2014
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Toronto Centre
  • 225 Front Street West
  • Toronto , ON , M5V2X3
  • Canada
  • Front Desk +1-416-5971400

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

Arabic, Czech, German, Greek, English, Spanish, French, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Dutch , Punjabi, Polish, Portuguese, Slovak, Serbian, Swahili, Tagalog, Turkish, Chinese

Pet Policy

Pets under 50 pounds are allowed but cannot be left unattended in guestrooms and must be kept on a leash in common areas. There is 50.00 one time deep cleaning fee. Guide dogs are always welcome and exempt of charges and restrictions.
Pet Deposit $50.00 per stay
Pet Fee $50.00 per night
  • Local Time

    9:54 AM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • Canadian Dollar $ (CAD)


    • Service animals allowed
    • 7 Room(s) with Accessibility Standards
    • Parking