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Toronto Centre



Concierge Photo Concierge Signature
Sherine Sutherland
Chef Concierge

Insider Tips



Shops are open every day of the week but do close early on Sundays through to Wednesday at approximately 6pm. Malls remain open Monday to Friday until 9pm.
The InterContinental Toronto Centre is designed to fulfill every need of the global traveler. Our 4-diamond hotel brings together affordable luxury, ideal location, state-of-the-art technology, meeting facilities and personalized customer service. The hotel features 586 spacious guestroom and suites, exclusive Club InterContinental floors, exceptional Azure Restaurant & Bar and the Spa InterContinental, an AVEDA concept spa. Located on Front Street and connected to the Metro Toronto Convention

Guest Reviews

Hotel Specific Offers
Terms & Conditions
Discover the many benefits of becoming an InterContinental Ambassador.


  • Restaurant & Lounges

    Azure Bar and Lounge is proud to support our local suppliers by highlighting the best Ontario has to offer. Join us for hand crafted cocktails with...
  • Amenities & Services

    The Spa is 929 square metres (10,000 sq ft) of pure indulgence offering a long list of facial, body and hair treatments, a whirlpool, sauna and ind...

    There's always something special happening at an InterContinental hotel. Whether you are looking for a fun-filled getaway or a place to host your n...
Toronto Centre
  • 225 Front Street West
  • Toronto , ON , M5V2X3
  • Canada
  • Front Desk +1-416-5971400

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

Arabic, Czech, German, Greek, English, Spanish, French, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Dutch , Punjabi, Polish, Portuguese, Slovak, Serbian, Swahili, Tagalog, Turkish, Chinese

Pet Policy

Pets under 50 pounds are allowed but cannot be left unattended in guestrooms and must be kept on a leash in common areas. There is 50.00 one time deep cleaning fee. Guide dogs are always welcome and exempt of charges and restrictions.
Pet Deposit $50.00 per stay
Pet Fee $50.00 per night
  • Local Time

    11:07 PM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • Canadian Dollar $ (CAD)


    • Service animals allowed
    • 7 Room(s) with Accessibility Standards
    • Parking
    Guest Reviews
    Rated 3.9 out of 5 by 335 reviewers.
    Rated 3.0 out of 5.0 by Staff very did not look like the picture though The doors on the rooms need to be improved, they do not close properly and when your nextdoor neighboor goes in and out at all hours all you hear is slamming and it wakes you up. We also requested a wakeup call because the alarm clock did not work and we did not want to miss the departure time. That call never came. The bathrooms are very old looking too. The positive side: VERY CLEAN & FRIENDLY STAFF 08 October 2013
    Rated 4.0 out of 5.0 by No Pool or Hot Tub No Pool or Hot Tub to relax in after a day of walking all over Toronto. The rooms were clean. There was plenty of choices for breakfast. 07 October 2013
    Rated 4.0 out of 5.0 by Check-in experience I was shocked when I was charged a $100.00 deposit when I checked in. The reason I was given was that it was I was paying in cash and that it was for any damage to the room. I am a 60 plus woman who wanted to enjoy Toronto as a tourist. To my knowledge I have NEVER been charged such a deposit by any other hotel chain. Your staff was very efficient in and did not appear to get upset with the fact that I voiced my disappointment. I also want to let you know, so that you can pass it along to corporate headquarters, that there is NO WHERE on the website that a deposit will be required if cash is used to pay for my stay. Since I had to pay the deposit, I was not able to go to a couple of tourist sites. Overall, the stay at Holiday Inn Express, Downtown Toronto was very enjoyable. Your staff was very helpful and friendly. The clerk at the desk on Saturday gave us a map of the subway/bus system to the Toronto Zoo. The way he gave us directions certainly gave us the confidence to use the TTC which was the BEST way to get to the Zoo. 04 October 2013
    Rated 5.0 out of 5.0 by Comfortable room and quiet This was my second stay at this hotel and enjoyed it very much.....I liked the breakfast room and the Food very good quality.... 03 October 2013
    Rated 5.0 out of 5.0 by Fantastic Experience Toronto Holiday Inn Express is perfectly located in downtown. Reccomended for both business and turisum 02 October 2013
    Rated 5.0 out of 5.0 by Highly recommended! We just returned from a four day, three night stay at the Holiday Inn Express Downtown Toronto. It was everything we were looking for during our stay and more. The staff was extremely helpful and knowledgeable. The room was clean, well furnished and the bed very comfortable. Our room was very quiet. The ladies staffing the breakfast each morning were very efficient and helpful. Despite a large number of guests, they never let the selections run-out and kept a cheerful disposition. I would highly recommend the Holiday Inn Express Downtown to anyone looking for a great place to stay while visiting Toronto. 02 October 2013
    Rated 5.0 out of 5.0 by Great location and incredible staff A gem of a Hotel close to some of the best areas within walking distance. Super clean rooms with very comfortable beds. TV, free wireless and the free hot breakfast was a bonus. The staff went above and beyond to help with our requests. For new visitor's to Toronto I would recommend the Hop on Hop off double decker bus tour which can be organized right from the Hotel front desk. They will come and pick you up! I would recommend this Hotel and will be returning on my next business/pleasure trip to Toronto 01 October 2013
    Rated 4.0 out of 5.0 by Very convenient location at a reasonable cost. Being in downtown was what we wanted and got at a reasonable cost. 01 October 2013
    Rated 4.0 out of 5.0 by Review of stay during TIFF Best thing was if we posted the do not disturb sign, housekeeping DID NOT skip the room, but did the room later in the day. This is a very good location if one wants to do TIFF, since we could walk to nearly all venues except for Bloor Hot Docs and Isabel Bader. 26 September 2013
    Rated 5.0 out of 5.0 by Nice Easy Stay Recently stayed at the hotel. Nice underground parking. Fast, easy check in. Rooms clean. Great stay with no complaints. 26 September 2013
    Rated 2.0 out of 5.0 by It's ok Check in was a bit slow and unorganized, seeing they had our reservation and request 60 days in advance. I had multiple rooms booked and only 1 was spacious. 24 September 2013
    Rated 4.0 out of 5.0 by Enjoyed our stay! Good front desk staff - knowledgeable and helpful. 24 September 2013
    Rated 4.0 out of 5.0 by OK and average The room was good and clean, and the bed was comfortable. The breakfast was plentiful, but bland. 22 September 2013
    Rated 1.0 out of 5.0 Hotel ok, Staff dreadful As a platinum memeber of this group of hotels I have to say this really is the worst service experience, ever. Location is good for access into town. The breakfast is ok and the rooms are all right. However, the staff were rude, lazy and did not resolve any issues. I went with my wife and friends and they were mortified by how rude and lazy they were. My suggestion is stay ANYWHERE other than here... I had to queue for 1 hr to check in I was not treated as a platinum memebr. Actualy I was treated as a human being! They then wanted payment again but could not explain why, it had already been paid. I never did get an appology. I had to make the guy on reception call his manager who gave him a bit of a hard time. The room keys did not work (3 separate times) and they didnt want to help. They could not resolve any queries so I think the staff were not trained. A simple example: Do you have any milk for the tea making facilities we have in the room. The answer was "we dont do milk". Nothing else, no you can get some in the morning at breakfast sir or there's a shop round the corner, nothing. Just "we dont do milk.... 20 September 2013
    Rated 2.0 out of 5.0 by Inferior, Poorly-maintained Rooms We were disappointed in the quality and cleanliness of the 2 rooms our family occupied for 2 nights, especially for the price. There was no refrigerator unless we wanted to pay extra. The bathtub was worn and not properly cleaned. The room with 2 double beds had barely enough room to move around, and we had to juggle electrical plugs to accommodate iron, computer, cellphone charger, and coffee maker. The included breakfast had better selection than expected, but the quality was only OK. The breakfast area was too crowded to really enjoy the food. 11 September 2013
    Rated 3.0 out of 5.0 by Holiday Inn Express - a poor relation To be honest I had no real understanding of the "Express" bit in Holiday Inn Express. Having stayed in other Holiday Inns I feel that this is the poor relation in the chain. The hotel turned out to be the low budget option - facilities had been reduced to offer a cheaper option. There was no fridge in the room (just a cupboard space where there should be one). The breakfast room was so cramped that a number of guests took plates up to their rooms. The receptionists were polite but reactive rather than proactive i.e. taking time to tell tourists (like ourselves) of places to visit. The best positive was the location - very well situated to get around town. Next time will stay in an a normal Holiday Inn. 11 September 2013
    Rated 2.0 out of 5.0 by Too expensive for what you get !! Old fashionned rooms, loud A/C, lack of choices for the breakfast. 10 September 2013
    Rated 5.0 out of 5.0 by Clean, affordable, love the area. The room was comfortable and clean, and the staff were great. Loved the neighbourhood....very safe and walkable. St. James park is lovely! Will be staying here again. 06 September 2013
    Rated 4.0 out of 5.0 by Nice place for overnight Rooms are clean and quiet. Great place to crash for the night. 06 September 2013
    Rated 5.0 out of 5.0 by Great Service Our room had a problem with the AC unit, within 5 minutes of reporting it, it was fixed! 04 September 2013
    Rated 4.0 out of 5.0 by Great Value and Service While the hotel was average the service and location make up for it. I enjoyed my stay, Ravish was exceptionally friendly and helpful. I would recommend staying here and I would return to stay again. 04 September 2013
    Rated 5.0 out of 5.0 by Like sleeping on a cloud...I didnt move all night it was so comfortable Super clean...really quiet...bed was amazingly breakfast had lots of variety...bagels, sausage, eggs, cereal, juices, coffee, danishes...and much more 04 September 2013
    Rated 4.0 out of 5.0 by Fantastic staff Our experience was enjoyable because the staff went out of their way to be helpful. They found us a small fridge (I have food allergies and must carry some basics), they provided extra towels for a beach excursion. Every one we came in contact with from the front desk to the maintenance staff was pleasant and eager to be helpful. Room was a bit tight, but it is a downtown hotel. A pool would have made it a perfect experience... 03 September 2013
    Rated 3.0 out of 5.0 by Comfortable beds Their are a number of positives for this hotel, beds were great and fresh, breakfast was excellent, staff were very informative and helpful, conveniently located near a Varity of touristy sites. You can even walk to the rogers stadium and C.N. tower. However the carpets in the halls, and the rooms need replacing immediately and some air conditioning in the halls would help. The ice machine on the 12th floor was out of service. 01 September 2013
    Rated 3.0 out of 5.0 by Room Condition The bathroom had some hair on the floor, toilet and in the though no one cleaned it. Upon turning the bed down for the night, we were grossed out by finding blood on the fitted sheet in the center. Never would of thought that since the bed was made properly. The front desk did have the sheets changed and compt'd the room for the night because we asked for it. I feel they should have compt'd both of our nights stay since that was totally disgusting . They did make sure to tell the staff to be certain to clean the room extra good the next morning. Front desk was very helpful and apologetic for the room. They also were very willing to help us get around and inform us of places to see. 01 September 2013
    Rated 5.0 out of 5.0 by Great location, rate and friendly staff The location is great for the price. Toronto is such an easy city to navigate on foot. We walked to the Rogers Centre (20 min), Hockey Hall of Fame (10 min) and subway (5 min). Plenty of restaurants are only 5 min away. Our room was clean. The cleaning staff did a great job every day. The front desk staff was very friendly and answered all our questions as this was our first time in Toronto. There's a computer with printer in the lobby to print out your boarding passes. Breakfast was fine. Plenty of choices from bacon & eggs to muffins, cereal, rolls and bagels. The hotel was fully booked but noise was never a problem. We were on the 14th floor and had a view of Lake Ontario and the CN Tower spire. Very good value for the location. Will definitely stay there again on our next visit to Toronto. 30 August 2013
    Rated 4.0 out of 5.0 by good location at reasonable price We stay here when ever in Toronto as it is downtown within walking distance of most places we normally visit. The front desk is consistantly helpful and accommodating. Rooms are spacious and reasonably well appointed. Too bad that there are not more elevators since the waiting times at the higher floors can be very extensive at peak periods in the morning. The breakfast should have some options for gluten sensitive guests. 29 August 2013
    Rated 5.0 out of 5.0 by Would Stay Again This was a perfect location to get to all the major attractions downtown TO. Clean and well kept. Will be staying there again for sure! 28 August 2013
    Rated 5.0 out of 5.0 by Perfect for exploring Toronto Downtown hotel with relatively inexpensive parking offer. Breakfast included, the breakfast room a little bit small, but its ok. A good point to stay in downtown Toronto. 25 August 2013
    Rated 4.0 out of 5.0 by Great location for city break Stayed for 3 nights while visiting Toronto. The reception staff were most helpful and friendly. The location is excellent - good for walking to explore the city and a nice quiet area. A basic no-frills hotel, really good value for money. 24 August 2013
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