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The Willard Washington D.C

Rated 4.5 out of 5 by 348 reviewers.
Rated 1.0 out of 5.0 by Check Out Experience Upon checking out the Front Desk passed the buck on my free room night. I was charged and the clerk informed me that it was between me and the credit card company. Funny credit card was IHG Chase card. Confirmation stated complimentary night. To make avery long stor shoth stay was late December and today is March 1st. Finally informed that stay would be credited back to my card. I will wait and see. I have never had such experience at an Intercontinental as this. Heck, HI Express is better at the desk. I will not be returning to this hotel even if on the business expense account. What about teh interest on my money for 2 months. I guess I was just a number not a guest. 28 February 2014
Rated 5.0 out of 5.0 by Everything and MORE My girlfriend & I were in town for the Justin Timberlake concert so I wanted to do it right for our first trip to Washington together. I booked our room at the Willard far in advance and never gave it a second thought. As the trip drew near i became more excited as i had a special evening planned for the two of us. Upon arrival I shared this with Michael at the front desk. After some discussion we were able to secure not only a better room but a room fit for a queen. Needless to say the only thing more beautiful then the room was my companion. The staff from the moment we arrived until we departed on that snowy morning was nothing less then outstanding. There was nothing more that we could have wanted from a hotel or its staff.. I truly believe that hotels like the Willard deserve a 6 Star rating.. We would highly recommend this to not only our friends but to anyone that desires one night in heaven on Earth. We cannot wait to return for the Cherry Blossom festival TB & BC 27 February 2014
Rated 5.0 out of 5.0 by The perfect weekend If you want to stay in the lap of luxuury in the most powerful city in the world, The Willard has to be your only choice! 26 February 2014
Rated 5.0 out of 5.0 by Willard DC The staff at checkout was helpful for printing directions to the rental car return at Reagan. Enjoyed the late checkout for Reward Club members. 18 February 2014
Rated 5.0 out of 5.0 by An Amazing Experience This is a very elegant InterContinental where I try to stay whenever I visit the Washington area. The staff has always been very professional and helpful, and the location is perfect for visiting local historic sites. In fact, the lobby alone is a historic site! The rooms are also very comfortable and quite large for an "older" hotel. Overall, this is one of my all-time favorite hotels. 12 February 2014
Rated 3.0 out of 5.0 by First Stay - A Bit Disappointing First, I checked into my room which was 63.8 degrees. Maintenance did come within 15 minutes of my calling to rectify, but it took 3 hours for the room to get comfortable! Then, I found no hot beverage condiments and had to call for them to be brought up. The second evening, after maid service, I had 3 decaf cofees and only one regular caffeinated, and only one condiments package. I expected more from a prominent, prestigious hotel, ie attention to detail! 10 February 2014
Rated 4.0 out of 5.0 by Wonderful Hotel --- a couple of concerns I had a lot of problems with the wireless over a three day period. My VPN would not work with it, which was a productivity waster. Also, my favorite cable news channel stopped working the first morning, and I had maintenance look into it but they could not fix it. So, for digital services I had some challenges in an otherwise fabulous hotel visit. 09 February 2014
Rated 4.0 out of 5.0 by help from emplyees I have to say that the gentlemen at the front desk were very courteous especially Brian..he was a great help in many ways.... The only complaint I have ..is that the woman who was working in the "coffee" shop tended to have a VERY BAD attitude. she was not the most pleasant person there. She took forever to fill a simple glass of wine while she was talking to some other people..and did not know how to smile and was very discourteous....aside from that our stay was really comfortable and we would come back again. 04 February 2014
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The Willard Washington D.C
  • 1401 Pennsylvania Ave NW
  • Washington , DC , 20004
  • United States
  • Front Desk +1-202-6289100

  • Driving Directions
  • Transportation
   

Languages spoken by staff

Arabic, English, Spanish, French, Hungarian, Japanese, Tagalog, Chinese

Pet Policy

Contact hotel for details
Pet Deposit $200.00 per stay
  • Local Time

    6:25 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service Animals Allowed
    • 12 Room(s) with Accessibility Standards
    • Parking
    • Special Needs