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InterContinental Wellington

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Hotel Reviews for InterContinental Wellington
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 637 reviews
93%
Recommend This Property

Ratings Breakdown

637reviews

  • 5 Stars
    426
  • 4 Stars
    145
  • 3 Stars
    38
  • 2 Stars
    17
  • 1 Stars
    11

Fun holiday

By

07 February 2016

club

Enjoyed all areas food , sleep and hotel the Lovato was fun ,swimming pool warm ,
Very friendly staff

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Stays Get Better

By

05 February 2016

platinumelite

Every time I visit Wellington I stay here. And it seams that every time I turn up they seem to get better at what they are doing for the guests. It is a good feeling that no matter how much you stay here you are always treated as though it is the first time. Although some of the staff recognise you the service does not wain.
The best place to stay by a long shot.

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Intercontinental Thought of everything

By

04 February 2016

club

We thoroughly enjoyed our stay here in Wellington. The hotel was well located near to the harbor, Te Papa and the cable car. The room was very clean and well appointed with high quality linens and amenities. The staff were polite and competent. We like the abundance of electrical plugins and the use of a fridge with ample space in it to put in our own water and fruit.

Posted byHotelStaff
04 February 2016
Dear Wpg Princess, Thank you for your lovely comment. I appreciate you choosing to stay with us recently. I am delighted you had a great time here, location in the city and within walking distance to the waterfront, Te Papa, Cable car, room very clean, staff were polite and competent. We strive for high level of service in all aspects and to make sure your stay with us was enjoyable and relaxed. Once again, thank you for taking the time to share your feedback with us. Yours sincerely, Scott Hamilton General Manager
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Wonderful way to end our holiday!

By

28 January 2016

club

We spent two nights at the Intercontinental in Wellington recently. We enjoyed a newly refurbished room and could not fault it for cleanliness or comfort. The service was incredible and we appreciated the assistance from the concierge on more than one occasion, and in particular the arrangements made for us to be at the airport to catch our flight in the very early hours of the morning, in addition to delicious "wake up" coffees delivered to our room. The only fault we could find was in the sound-proofing - whenever the room above us flushed their toilet, we could hear the water going through the pipes in our walls. Most of the time it wasn't that obvious, but it did sound quite loud in the middle of the night. Nevertheless, we had a lovely stay and would certainly recommend this hotel to anyone traveling to Wellington. We will certainly be back!

Posted byHotelStaff
31 January 2016
Dear Amy9847, Thank you for your lovely comment. The team and I appreciate you choosing to stay with us recently. I have read your comment and I am delighted you had the opportunity to stay in one of our newly refurbished room, clean and comfortable, incredible service and assistance provided by the concierge team. We strive for high level of service in all aspects and we are committed to guest satisfaction and to make sure your stay with us was enjoyable and relaxed. Once again, thank you for taking the time to share your feedback with us. Yours sincerely, Scott Hamilton General Manager
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Great Stay

By

28 January 2016

Really enjoyed our overnight stay. Staff were attentive and anything we asked of housekeeping was delivered promptly. Beds very comfortable and room very quiet so got a good nights sleep. Enjoyed dinner and breakfast in the restaurant.

My only criticisms would be the price of the cocktails in the lounge bar (although service excellent) and the lack of butter at breakfast which seemed to be a problem for many people.

Highly recommended if you want to treat yourself.

Posted byHotelStaff
28 January 2016
Dear Karen A1, Thank you for your lovely comment. The team and I are pleased you chose to stay with us. I have read your comment and I am delighted you had a great time, but I am saddened we did not exceed all your expectations. Rest assured, I will be following up with the rest of the team regarding your feedback. We are committed to guest satisfaction and appreciate the opportunity to address your concerns. Best regards, Scott Hamilton General Manager
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Wonderful stay

By

28 January 2016

A fantastic stay with staff remembering every small detail and making us exceedingly welcome.

Posted byHotelStaff
28 January 2016
Dear pdgh, Thank you for your lovely comment. I appreciate you choosing to stay with us during your recent visit to Wellington. I am delighted you enjoyed your time here, fantastic stay, small details remembered and making sure you were welcomed exceedingly. We are committed to guest satisfaction and appreciate the opportunity to make sure your stay with us was relaxed and comfortable. Yours sincerely, Scott Hamilton General Manager
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a good experience

By

26 January 2016

staff are good so it is a good experience to stay here

Posted byHotelStaff
28 January 2016
Dear KSarAtIHG, Thank you for your lovely comment. I am pleased you chose to stay with us recently. I am delighted you enjoyed your time here, staff were good and also good experience. We strive for high level of service in all aspects and appreciate the opportunity to make sure your stay with us was comfortable and relaxed. Warm regards, Scott Hamilton General Manager
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Thoroughly enjoyable

By

22 January 2016

platinumelite

The staff went out of their way to make me enjoy every minute of my stay.

Posted byHotelStaff
25 January 2016
Dear tils, Thank you for your lovely comment. I am pleased you chose to stay with us during your recent visit to Wellington. I am delighted to read you had great time here. We strive for high level of service in all aspects to make sure your stay with us was comfortable and relaxed. I will be sharing your feedback with the rest of the team. Warm regards, Scott Hamilton General Manager
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Great stay in Wellington

By

21 January 2016

Great place to stay visiting Wellington. We stayed here at the beginning and end of our visit to New Zealand.

Posted byHotelStaff
21 January 2016
Dear cwthaxter1, Thank you for your lovely comment. The team and I appreciate you choosing to stay with us during your recent visit to Wellington. I am delighted you had a great time whilst you were here. We strive for high level of service in all aspects, and to make sure your stay with us was comfortable and relaxed. Once again, thank you for taking the time to share your feedback with us. Best regards, Scott Hamilton General Manager
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Restaurant

By

21 January 2016

The Chameleon Restaurant food is very good. Dining options can be confusing however. The other issue is for a 5 star hotel the décor and tables need to be improved. Linen table cloths would be a good start .It is not a very exciting looking restaurant and could easily be improved with little effort.

Posted byHotelStaff
25 January 2016
Dear Roberto71, Thank you for your comment. I appreciate you choosing to stay with us recently and have the opportunity to dine in our Chameleon Restaurant. Rest assured, I will be following up with the rest of the team regarding your feedback. We are committed to guest satisfaction and appricate the opportunity to address your concern. Best regards, Scott Hamilton General Manager
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25th Wedding Anniversary

By

19 January 2016

We choose this hotel as we had stayed here on our Wedding night 25 years ago. The service is excellent with friendly and helpful staff. We had our room upgraded and had a bottle of wine in an ice bucket, glasses and a congratulations card sitting on the table, it was such a lovely gesture and surprise for us. The TV had a welcome on the screen with our name. The extra's we received really made our night feel so special. The bed was like heaven to sleep in with the pillows being the same. We would definitely stay here again and highly recommend this hotel.

Posted byHotelStaff
20 January 2016
Dear amcst, Thank you for your lovely comment. The team and I appreciate you choosing to stay with us to celebrate your Wedding Anniversaries. I am delighted you had a great time here, excellent service, friendly and helpful staff, room upgrade and a bottle of wine waiting in the room upon your arrival. We strive for high level of service in all aspects, and to make sure your stay with us was comfortable and relaxed. Thank you again for taking the time to share your feedback with us. We look forward to welcoming you again in the near future. Yours sincerely, Scott Hamilton General Manager
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Comfortable room and bed, great concierge staff

By

19 January 2016

club

I found my room and bed to be very comfortable. The room was quiet, and the temperature was easy to control. I also found the concierge staff to be very professional and helpful with directions and recommendations for dining.

Posted byHotelStaff
21 January 2016
Dear Jaime 724, Thank you for your lovely comment. I appreciate you choosing to stay with us recently. I have read your comment, and I am pleased you had a great time here, bed was comfortable, room was quiet, concierge staff was very professional and helpful. We are committed to guest satisfaction in all aspects, and to make sure your stay with us was enjoyable and relaxed. I will be sharing your feedback with the rest of the team. Kind regards, Scott Hamilton General Manager
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