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InterContinental Wellington

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Hotel Reviews for InterContinental Wellington
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.5

based on 684 reviews
94%
Recommend This Property

Ratings Breakdown

684reviews

  • 5 Stars
    466
  • 4 Stars
    148
  • 3 Stars
    39
  • 2 Stars
    19
  • 1 Stars
    12

Another Fabulous Stay

By

28 April 2016

platinumelite

An excellent Establishment, From the moment we arrived until our departure we could not have asked for more. The Staff are exceptional!!!

Posted byHotelStaff
02 May 2016
Dear AWH64, Thank you for your lovely comment. The team and I appreciate you choosing to stay with us during your recent visit to Wellington. I am pleased you enjoyed your time here, excellent establishment, exceptional service from the staff. We strive for high level of service in all aspects and we appreciate the opportunity to make sure your stay with us was flawless and relaxed. Once again, thank you for taking the time to share your feedback with us. Yours sincerely, Scott Hamilton General Manager
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Great room, indifferent and intrusive service

By

23 April 2016

A great room on the club floor with all kinds of electrical wizadry to play with. The staff, however, let the side down. Firstly the maids arrived at 9:00 am and were quite persistent. When they did finally make up the room, it wasn't vacuumed nor were some of the consumables (e.g. biscuits and sugar) replaced. Used towels were not removed either. The maids then returned at 1800 hours for a "turn down" service and, once more, were quite persistent in seeking entry notwithstanding that I was attempting to shower and get ready for dinner. The "turn down" service never happened once in the three days I stayed there. It was offered far too early anyway.

Travelling in the lift a bell hop just barged into the lift with his trolley on an intermediate floor. He didn't look before pushing his trolley into the lift and I had to move out of the way quickly to escape being hit by it. There was no apology for that either.

Then it came to check out. I had paid for my stay in advance, so I thought. No, said the girl on the checkout desk, I hadn't, so she charged me for the room again at a rate in excess of that which I had accepted. On returning home and checking with my bank I had, sure enough, been charged twice for the same room and both at a higher rate than that agreed necessitating a call to Customer Care.

In cable internet in the room was a little patchy but curiously the upload speed was 10 times faster that the download which was far too slow. Over wifi the speeds were more or less synchronous download and upload but had a tendency to self disconnect and reconnect repeatedly.

NOT a great experience but it is a great location in Wellington and the rooms are nicely appointed.

Posted byHotelStaff
25 April 2016
Dear Yottie, Thank you for your feedback. The team and I appreciate you choosing to stay with us during your recent visit to Wellington. I have read your comment and I am saddened we did meet your expectations. Rest assured, I will be following up with the rest of the team regarding your comment. We are committed to guest satisfaction and we appreciate the opportunity to address your concern. Once again, thank you for taking the time to share your feedback with us. Yours sincerely, Scott Hamilton General Manager
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Possibly Wellington's best hotel

By

18 April 2016

A great hotel in Wellington NZ. Great ever changing views for the sea view rooms and the club lounge. Rooms are very modern and well appointed.
Staff were efficient and courteous from check-in to check-out with the club lounge being a great spot to chill out for a coffee during the day or a glass of wine and Canapés in the evening.
Close to all local amenities, 10 minute walk to the port/ferry to the South Island. 5 minute walk to the local museums, art galleries, shops and a great choice of restaurants and bars. We will return when in Wellington

Posted byHotelStaff
20 April 2016
Dear John UK4, Thank you for your lovely comment. The team and I appreciate you choosing to stay with us whilst in Wellington. I have read your comment and I am delighted you had a fantastic time here, modern sea view room, Club Lounge, staff were efficient and courteous, close to all amenties in the city. We strive for high level of service in all aspects and we appreciate the opportunity to make sure your stay with us was flawless and relaxed. Yours sincerely, Scott Hamilton General Manager
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A Classy Place in Wellington

By

12 April 2016

club

The Value of staying at Intercontinental Hotels is the consistency and quality of service. Always helpful staff, great executive lounges and the whole team are there to make the stay a good one. Room are always a good size and facilities and services all that you need.

Posted byHotelStaff
14 April 2016
Dear Kilbydad, Thank you for your lovely comment. I appreciate you choosing to stay with us during your visit to Wellington. I am pleased to read you enjoyed your time here, staff were helpful, great executive lounge, good size room. We strive for high level of service and we are committed to guest satisfaction, and we wanted to make sure your stay with us was comfortable and relaxed. Best regards, Scott Hamilton General Manager
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Nice hotel, friendly staff, good service

By

11 April 2016

platinumelite

We have stayed at Intercontinental Wellington 3 times, each time 1-3 weeks. We have always been treated friendly and fairly, the hotel has sometimes even declined to take payment for breakfast for one extra guest (our daughter). The waiters in the restaurant have often been young girls visiting New Zealand from Europe. Being from Europe ourself, we have enjoyed talking with them.

Posted byHotelStaff
13 April 2016
Dear knutkm, Thank you for your lovely comment. The team and I appreciate you choosing to stay with us during your recent visit to Wellington. I have read your comment and I am delighted you had a fantastic time here and appreciated the services provided. We strive for high level of service in all aspects and we appreciate the opportunity to make sure your stay with us was flawless and relaxed. Yours sincerely, Scott Hamilton General Manager
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Felt like a princess from the first moment.

By

11 April 2016

From the moment I stepped out of the vehicle I was greeted warmly and before I knew it my bags were taken out of the vehicle and taken to my room all before I had checked in. The bed was huge! A pillow menu to select from, all the while, comfy in the robes provided and relaxing flicking through many different TV channels. The lovely driver that drove me to the airport was very attentive and willing to engage in conversation with me.

Posted byHotelStaff
13 April 2016
Dear Chell22, Thank you for your lovely comment. I am pleased you chose to stay with us recently. I have read your comment and I am delighted you had a fabulous time here, from the moment you arrived Huge bed, pillow menu provided, comfy bathtrobes. We are committed to guest satisfaction and appreciate the opportunity to make sure your stay with us was comfortable and relaxed. Kind regards, Scott Hamilton General Manager
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great service and facilities

By

08 April 2016

Staff very pleasant and efficient. Facilities of a very high standard. Appreciated a late check-out prior to catching our plane. Access to Club Lounge was excellent and made stay so much better.

Posted byHotelStaff
10 April 2016
Dear Boosta, Thank you for lovely comment. I am pleased you chose to stay with us during your recent visit to Wellington. I have read you comment and I am delighted you had a fantastic time here, staff were very pleasant and efficient, Club Lounge was excellent and appreciated the late checkout. We are committed to guest satisfaction and appreciate the opportunity to make sure your stay with us was flawless and enjoyable. Best regards, Scott Hamilton General Manager
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Nice location, comfortable room and great service

By

06 April 2016

Nice location, very convenient. Breakfast is very nice, and open to 11am, great for a relaxing holiday. Nice and spacious room. Quite and comfortable sleeping environment.

Posted byHotelStaff
06 April 2016
Dear ych95, Thank you for your lovely comment. I appreciate you choosing to stay with us during your recent visit to Wellington. I am delighted you enjoyed your time here, very convienient location, nice spacious room, quiet, comfortable sleeping environment. We are committed to guest satisfaction and appreciate the opportunity to make sure your stay with us was flawless and relaxed. Warm regards, Scott Hamilton General Manager
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Always a pleasure

By

06 April 2016

We always stay at the Intercontinental in Wellington. It's the best in the capital. Well located and comfortable. The staff are friendly and helpful.

Posted byHotelStaff
10 April 2016
Dear Lordmarathon, Thank you for you lovely comment. The team and I appreciate you choosing to stay with us.I am delighted to read you enjoyed your time here, located in the middle of the city, very comfortable, staff are friendly and helpful. We strive for high level of service in all aspects and to make sure your stay with us was comfortable and relaxed. Yours sincerely, Scott Hamilton General Manager
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Great stay

By

06 April 2016

very impressed with upgrade to the hotel, the club rooms have a beautiful décor, the club lounge is very comfortable. Would highly recommend the restaurant, one of the best fillet steaks I have tasted.

Posted byHotelStaff
07 April 2016
Dear Clearly clear, Thank you for your lovely comment. I am pleased you chose to stay with us during your recent visit to Wellington. I have read your comment and I am delighted you had a fabulous time here, club rooms has a deautiful decor, very comfortable in the Club Lounge, best fillet steak I have tasted. We strive for high level of service in all aspects and to make sure your stay with us was enjoyable and memorable. Best regards, Scott Hamilton General Manager
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An overall wonderful place to stay.

By

05 April 2016

We have been staying at the Intercontinental Wellington for a long time and really enjoy each visit. The upgrades to decor have also seen an upgrade in helpfulness and attitude (if that were possible) it is positively outstanding. We love our stays and look forward to our next visit.

Posted byHotelStaff
07 April 2016
Dear Captain Triggers, Thank you for your lovely comment. The team and I appreciate you choosing to stay with us recent. I have read your comment and I am so pleased you had a fabulous time here, helpfulness and attitude of the staff, positively outstanding, decor in the newly refurbished room. We strive for high level of service in all aspects and appreciate the opportunity to make sure you stay with us was flawless and comfortable. We look forward to welcoming you back in the near future. Yours sincerely, Scott Hamilton General Manager
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A wonderful hotel

By

05 April 2016

Beautiful hotel in the heart of Downtown. Easy to walk to waterfront and also the tram to the top of town. Very close to the ferries as well. I would stay here again next time I am in town.

Posted byHotelStaff
07 April 2016
Dear terry31x, Thank you for lovely comment. I appreciate you choosing to stay with us whilst in Wellington. I am delighted you enjoyed your time here, location right in the heart of town, easy walk to waterfront, cable car, very close to the ferries. We are committed to guest satisfaction and appreciate the opportunity to make sure your stay with us was comfortable and relaxed. We look forward to welcoming you back in the near future. Kind regards, Scott Hamilton General Manager
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