Rated 4.7 out of 5 by 171
Rated 4.0 out of 5.0 by SDW62 Great location but not inexpensive
We went to this hotel for our honeymoon. Like the rest of the French Polynesia islands, Bora Bora is not a place to stay if you are on a budget. My only recommendation would be they should allow people to have access to their room sooner and leave later if they are IHG Rewards members. For you are certainly paying a lot to stay there and why else be a preferred members if you can't get preferred service / treatment?
April 30, 2015
Rated 4.0 out of 5.0 by Karbear808 Stunning location, mediocre service
My husband and I stayed at this resort for a relaxing vacation where we wanted to be pampered. The beauty of this location is just amazing and we were upgraded to one of the best over water bungalows. Although most of the staff was very friendly, the overall service was very disappointing. We could not get room service during our stay, there were no pay movies available (only a sad collection of DVDs), very little entertainment at night, and the food quality expensive and not very tasty. We were disappointed by the buffet served at the polynesian show as they ran out of food and we were offered a drink only once. We booked our excursions through the concierge for convenience, however it is cheaper to book directly through the companies and they may be more knowledgable and hopefully offer more tips for what to wear, bring, etc. We brought our own pool floats for floating in the lagoon outside our bungalows and picked up some wine in the duty free shops since the drinks at the resort are quite pricey. We spent time at the spa and had really lovely massage treatments. The resort has stand up paddle boards, kayaks, and a small lagoon for snorkeling. The staff gets back and forth on golf carts and bicycles, there are no bicycles available for guests and golf cart rides are rarely offered to guests. Make sure to get out of the way when the carts come by as we were nearly run down on more than one occasion. Overall, we enjoyed our stay and the resort is in one of the best locations in Bora Bora, however the next time we return, we may look into one of the other resorts better known for their service.
April 29, 2015
Rated 2.0 out of 5.0 by Honeymooner0415 Disappointing Stay...
Overall, due to staff oversights on arrival and failure to acknowledge our honeymoon even after brining it to staff attention along with billing errors and failure to address us by our proper names, our stay was disappointing considering the amount money paid and the amount of extra effort and expense taken to get to the property.
April 27, 2015