Rated 4.5 out of 5 by 719
Rated 5.0 out of 5.0 by ianafc great looking hotel
Visually impressive hotel in good location, helpful staff and good value
May 21, 2015
Rated 4.0 out of 5.0 by Delboy52 Melbourne visit
Lovely hotel, tastefully renovated. Excellent staff and luxurious room. but then you pay for this level of luxury. My only comment is the fresh bread cut for breakfast had gone hard on top and needed toasting... hardly a major issue!
May 21, 2015
Rated 5.0 out of 5.0 by Graduation time Great place to relax and unwind
The Rialto has a great friendly atmosphere to relax and unwind. The staff were extremely friendly and professional.
May 21, 2015
Rated 3.0 out of 5.0 by Phil Rutten Poor service
Please refer to my previous comments. everytime i go to the Intercontental rialto, they never know who i am even though I used to be a frequent client and was also an IHG ambassador. Its just a very poor experience especially considering the amount of business i give you (wel used to give you). I was a very frequent client but stopped for a few year as I changed hotels. decided to give you another try only to be disappointed again.
May 17, 2015
Rated 5.0 out of 5.0 by Gazzza A Classy Hotel
A classy and high quality hotel and easily the best I have stayed at in the Melbourne CBD. Highly recommended to anyone seeking a superb location and facility. The willingness of staff to assist with my queries was welcomed and appreciated. I would also highly recommend eating at the restaurant where the meals were delicious and reasonably priced.
May 17, 2015
Rated 4.0 out of 5.0 by 1234Fred The service at breakfast needs to improve
We always enjoy our stays at the Rialto. Overall our visit was lovely, but I would like to comment on the breakfast service this visit as we were disappointed with the service and commitment to customers at the buffet breakfast on both the Saturday and Sunday. Unfortunately there did not seem to be enough staff on duty, resulting in dirty dishes left on our table throughout our meal, cups of coffee delivered, but our other used coffee cups not taken away, stacks of dishes on vacant tables and in the service bays, meaning that we queued and waited to be seated. There were also a number of the breakfast offerings that were not replenished, and there were empty bowls where fruit once was. Our recent visit was quite different to others where the atmosphere at breakfast was calm and relaxed. The breakfast area this visit was like a busy cafeteria and was more frenetic than I would have expected or hoped for at a five star hotel or more particularly at the Rialto. Of course we will return as we love the hotel and our visits to Melbourne, and we also use other Intercontinental hotels when overseas, but the service on our recent weekend stay has warranted this comment.
May 15, 2015
Rated 5.0 out of 5.0 by Mar1on Always excellent
This hotel is one of my favourites - I furst stayed here many years ago and have returned many times. I love the building and the ambiance but everything else is really good too.
The staff are fantastic - especially the concierge team - they seem to take service to a whole new level, they are proactive and really help to make things work well.
May 14, 2015
Rated 4.0 out of 5.0 by bb98 Great Service.
I was surprised with the very good service.
In order to improve the experience, I will just focus on three or four negative points (and forget all the other good points) :
- My room was at ambassador level at the end of the corridor :
a bad point : the pressure or more precisely, the flow of the water of the shower (and the sink too) was not enough. Its not pleasant to have weak shower ant take too long time to rince ...
- A light smell/odor of ascent conduct in the bathroom wich was not pleasant,
- some noise and light under the door wich has a gap,
Nevertheless, these problems were slight, not too strong and the overall impression of comfort of the room was still very good.
Maintain this very good service, as a "ambassador card" holder, I was surprised by good welcome and will certainly frequent "intercontinental" more often.
May 13, 2015