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InterContinental Marine Drive-Mumbai

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Opiniones sobre el hotel InterContinental Marine Drive-Mumbai
Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
87%
Recomendar este hotel

Valoración general

4.3

en base a 159 opiniones
87%
Recomendar este hotel

Ratings Breakdown

159opiniones

  • 5 Estrellas
    99
  • 4 Estrellas
    29
  • 3 Estrellas
    14
  • 2 Estrellas
    9
  • 1 Estrellas
    8

Rude Staff

By

2月 10, 2016

club

The check-in experience with the front desk agent named ARJUN was very bad. He was rude and has barely any knowledge of customer service. I checked in with my Canadian driver's license as I forgot my passport at home which is far away from this hotel. The driver's license had my picture on it with the address but this guy ARJUN with very aggressive body language insisted to show him my passport. Luckily I had it on my email and I had to forward the email to him with my other private documents. This is not it, he even announced my accompanying guest's name loudly in lobby who was in the room already in front of my driver which I did not expect as this is a hotel and they are suppose to protect the guest's private information. That guy seriously needs training and customer service lessons as he is incompetent and very rude. On the other hand had a good check out experience with the front desk agent called DHAVAL. He's got great communication and customer service skills.

I am doubtful if I am going to stay here again.

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Eine Perle in Mumbai

By

2月 02, 2016

Wir haben vom 03.01-07.01.16 im Intercontinental Marine Drive übernachtet.
Ein sehr schönes Hotel mit allem was man für einen erholsamen Aufenthalt bzw. den Einstieg einer Indienrundreise benötigt. Die Zimmer sind ruhig gelegen und entsprechen dem 5 Sterne Standard des Hotels. Hervorzuheben ist das wirklich unglaublich freundliche Personal, egal ob an der Rezeption oder beim Essen im Kebab (Restaurant). Der Poolbereich ist eher klein und schlicht gehalten. Die Rooftop Bar "Dome" bietet einen super Ausblick aber die Getränkepreise sind überteuert. Die Lage des Hotels ist dafür absolut fantastisch, direkt vor dem Hotel verläuft der Marine Drive auf dem man wunderbar spazieren gehen kann.
Nicht weit vom Hotel findet man schöne indische Restaurants und lokale Märkte. Ein besonderer Dank geht an Mr. Ashish Contractor vom Intercontinental Marine Drive der unseren Aufenthalt zu etwas ganz besonderem gemacht hat. Ein sehr empfehlenswertes Hotel mit tollem Personal.

Publicado porHotelStaff
2月 09, 2016
Dear Guest, Thank you for choosing to stay at the Intercontinental Marine Drive and taking time out to write about us. We are glad you enjoyed the view and the ambiance and acknowledge your feedback regarding services.The teams will be thrilled with your feedback. Please stay connected with us on our social media platforms for regular updates on innovations and entertainment across our F&B outlets. We look forward to welcome you back soon. Kind Regards, Allen Machado Director - Operations
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Jewel in Mumbai

By

2月 02, 2016

great location, incredible staff, comfortable, great views and great food. This hotel has it all.

Publicado porHotelStaff
2月 04, 2016
Dear Guest, Thank you for choosing to stay at the Intercontinental Marine Drive and taking time out to write about us. We are glad you enjoyed the view and the ambiance and acknowledge your feedback regarding services.The teams will be thrilled with your feedback. Please stay connected with us on our social media platforms for regular updates on innovations and entertainment across our F&B outlets. We look forward to welcome you back soon. Kind Regards, Allen Machado Director - Operations
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Angenehme Umgebung, ausgezeichnetes Frühstück

By

1月 28, 2016

platinumelite

Ich war in vielen Hotels in Mumbai. Hier habe ich wirklich mal was anderes zum Frühstück bekommen als sonst so üblich.

Publicado porHotelStaff
2月 04, 2016
Dear Guest, Thank you for choosing to stay at the Intercontinental Marine Drive and taking time out to write about us. We are glad you enjoyed your stay and acknowledge your feedback regarding services. Please stay connected with us on our social media platforms for regular updates on innovations and entertainment across our F&B outlets. We look forward to welcome you back soon. Kind Regards, Allen Machado Director - Operations
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Great place to stay in Mumbai

By

1月 23, 2016

club

This was a very pleasant surprise. Modern decor, cool vibe, central location, and excellent bar on the roof top. I thought it was pretty good value too. Staff were very pleasant and thorough - i felt like a valued guest

Publicado porHotelStaff
1月 29, 2016
Dear Guest, Thank you for choosing to stay at the Intercontinental Marine Drive and taking time out to write about us. We are glad you enjoyed the view and the ambiance and acknowledge your feedback regarding services.The teams will be thrilled with your feedback. Please stay connected with us on our social media platforms for regular updates on innovations and entertainment across our F&B outlets. We look forward to welcome you back soon. Kind Regards, Allen Machado Director - Operations
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Comfortable bed but taps filters are never cleaned!! Pitch black!!

By

1月 21, 2016

The room service is very poor. I ordered club sandwich it came with 10 French fries as if they counted them! Other main course dishes came without any bread. Coke glass had no ice in it.

Breakfast: was waiting 10-15 min for my eggs and they were not busy. Then toast comes 10 minutes after serving eggs that you already finished. They serve coffee cups without plates where will you put the spoon afterwards!!!!!

They are not organised and there are no supervision.!!!!

Publicado porHotelStaff
1月 24, 2016
Dear Guest, Thank you for choosing to stay at the Intercontinental Marine Drive and taking time out to write about us. We acknowledge your feedback regarding services in the hotel.The team has been made aware of the issues you have mentioned and we have taken corrective action. Please stay connected with us on our social media platforms for regular updates on innovations and entertainment across our F&B outlets. We look forward to welcome you back soon. Kind Regards, Allen Machado Director - Operations
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A home away from home!

By

1月 20, 2016

Most happy that we have had an extremely pleasant and satisfying association with the Intercon Marine Drive Mumbai since our very first stay.
It has turned into a long-term relationship, and now we think of it as our home away from home.
It offers us a welcome every time we enter, with an excellent ambience, location, quality of accommodation, friendly service and value for money.
we love it!

Publicado porHotelStaff
1月 29, 2016
Dear Guest, Thank you for choosing to stay at the Intercontinental Marine Drive and taking time out to write about us. We are glad you enjoyed the view and the ambiance and acknowledge your feedback regarding services.The teams will be thrilled with your feedback. Please stay connected with us on our social media platforms for regular updates on innovations and entertainment across our F&B outlets. We look forward to welcome you back soon. Kind Regards, Allen Machado Director - Operations
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The worst IHG hotel I have stayed in.

By

1月 19, 2016

This hotel was bad from the moment I arrived. Nobody helped with luggage even after I asked the security gaurd just looked at me, only after I tried to put luggage into the xray machine the wrong way did somebody help me.

On check in we were asked if we were in town for the marathon, we advised no, but were then put in a low room directly across from a stage playing loud music for the marathon starting at 0400. We should have been advised of this and offered a free cancellation or moved to a room not facing this.

I was not greeted as a IHG rewards member.

Wifi didn't work till I called reception, then was horribly slow.

Room service (cheese platter and butter naan) took 55 minutes to come.

Following night loud music from the bar was playing till way later than it should have been, which usually wouldn't be an issue if I had sleep the night before.

When checking out we asked for help with luggage, 20 minutes later, after no help I carried my own luggage, checkout time took literally 20 minutes, I was sat in reception waiting for nothing. Then my female friend started loading the car, and only received assistance after the third bag.

In all I changed from using another hotel to IHG hotels late last year, if this was my first stay it would have been my last, the way everything was dysfunctional can only be a result of poor senior management at this hotel. The Crowne in Cochi or Ahmddebad were much better properties at much cheaper prices.

Publicado porCustomerCare
1月 28, 2016
Dear benking84123, Thank you for your stay and for being an IHG Rewards Club Gold member. Our hotel is committed to providing our guests with the highest quality services and facilities and I regret to read that you found your last visit to be disappointing. I am sorry for not meeting your expectations of the IHG brand when it comes to customer service delivered. I also apologize for the disappointments you had with your room accommodations and with the WiFi connection. In line with this, I have sent you an email to address your concerns further. Once more, thank you for your valuable feedback. Sincerely, Ingrid V. Case Manager IHGService
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Warm and friendly welcome

By

1月 16, 2016

club

All the staff were friendly and treated me like an individual, and seemed genuinely pleased to welcome me to the hotel

Publicado porHotelStaff
1月 16, 2016
Dear Guest, Thank you for choosing to stay at the Intercontinental Marine Drive and taking time out to write about us. We are glad you enjoyed the service and acknowledge your feedback. The teams will be thrilled with your feedback. Please stay connected with us on our social media platforms for regular updates on innovations and entertainment across our F&B outlets. We look forward to welcome you back soon. Kind Regards, Allen Machado Director - Operations
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Great Service.

By

1月 16, 2016

club

Awesome service and especially the front desk guy "Dhaval".

This guy is amazing with his skills and surely should get a pay hike.

Publicado porHotelStaff
1月 16, 2016
Dear Guest, Thank you for choosing to stay at the Intercontinental Marine Drive and taking time out to write about us. We are glad you enjoyed the services and acknowledge you feedback. The teams will be thrilled with your feedback. Please stay connected with us on our social media platforms for regular updates on innovations and entertainment across our F&B outlets. We look forward to welcome you back soon. Kind Regards, Allen Machado Director - Operations
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Great Stay

By

1月 16, 2016

platinumelite

Booked 2 free night stays with my points and ti was a great stay. Breakfast and dinner was great, little bit pricy but was with it with the quality of the food. Staff was great, very knowledgeable and attentive.

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Awesome location and great view of the city skyline

By

1月 14, 2016

club

Wanted to celebrate New Year in a memorable way and as we were constrained of time (i.e. holiday) we booked the hotel within the city where are staying and the experience was worth. My kid enjoyed the swim on the roof top pool which offered great views of the Mumbai evening sky-line. The food was bit on the expensive side . The staff was polite and courteous. Looking forward to stay in the hotel in the near future.

Publicado porHotelStaff
1月 16, 2016
Dear Guest, Thank you for choosing to stay at the Intercontinental Marine Drive and taking time out to write about us. We are glad you enjoyed the view and the ambiance and acknowledge your feedback regarding services.The teams will be thrilled with your feedback. Please stay connected with us on our social media platforms for regular updates on innovations and entertainment across our F&B outlets. We look forward to welcome you back soon. Kind Regards, Allen Machado Director - Operations
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