Rated 4.4 out of 5 by 126
Rated 5.0 out of 5.0 by hepf Service in den Restaurants
Der Service und die Freundlichkeit war in den Restaurants sehr unterschiedlich.
Frühstück im Nomad: hervorragend, nett und zuvorkommend;
Fontana: super Qualität und super freundlicher Service;
Golf Club House: sehr nett und gute Snacks;
Nomad: freundliche Bedienung, super Essen;
The Clover: langsam, und unfreundlich:
Grill-Steak-House: unfreundlich, langsam und Qualität nicht überzeugend.
Das Golfsekretariat war sehr freundlich, jedoch wurde auf eine Beschwerde nicht wirklich eingegangen und ein anderer Golfer der sich komplett unanständig und unkorrekt verhielt nicht entsprechend zurecht gewiesen. Schade...
Die Sauberkeit des Hotels ist ausgezeichnet. Pool, Zimmer, Restaurant sind sehr einladend.
Ich würde jederzeit wiederkommen.
July 27, 2015
Rated 5.0 out of 5.0 by Beatriz70 Fin de semana de relax y bienestar
Es la segunda que vez vamos a este hotel y por supuesto volvere proximamente. Un sitio perfecto para evadirse un poco de la ciudad y muy recomendable en todos los aspectos.
July 23, 2015
Rated 4.0 out of 5.0 by Nicole1518 Lovely Hotel, very poor service
The fabric of the hotel itself is lovely. Well maintained and clean. Our room was very nice, everything worked, from the hairdryer to the TV and iron. The view of the pool was a sight for sore eyes.
However, the service in every area except reception and the Nomad restaurant was poor.
The Clover Bar - staff couldn't have been any less interested in either greeting or serving the very people that pay their wages, they were in fact rude, and had we not been such a captive audience, we would never had used the place. There is no other real alternative for drink and any form of entertainment in the evenings. You could blame this on being understaffed, which on occasion they were, we did however experience being totally ignored, standing not two feet away and totally ignored by 3 staff standing behind the bar chatting with apparently nothing to do!
La Fontana Di Pietra - The food wasn't bad, excluding the dessert, which was forgettable. Once again the service let it down, with no cutlery for our main course, drinks not refilled, table not cleared and waiting ages to settle the bill. Short staffed in this restaurant yet again. Disappointingly, the restaurant had a canteen feel to it too.
Nomad - Very nice breakfast. Lovely food, coffee, tea's. Service was very good until the weekend when it was very busy and again understaffed. Over a dozen people waiting for tables to be cleared, some cleared them themselves, which is surely unacceptable in a 5* hotel? Dinner in this restaurant was excellent, pure 5*.
Spa - Tried using the hairdressers in the spa, but they only work until 2pm - reception assured me they worked until 7pm. They did not. Who wants their hair done in the morning??? We want to spend the day at the beach, pool, playing golf etc and have our hair done for the evening - this confounded me no end. It goes without saying I didn't use them, I traveled 10 minutes to Torre Pacheco and used the local hairdresser (Fashion Low Cost - terrible name, but very good service and extremely cheap).
The Pool - nearly perfect. Great temperature, clean and well tended, we would often sit on our balcony and watch the staff test the quality of the water and clean the pool. To make it perfect, I would have loved some service around the pool. I bet adding just one member of staff to provide poolside service (even if only at peak times) would more than pay for itself, we certainly would have consumed more had the hotel facilitated it.
It was quite sad to witness customers reserving sunbeds with their towels for several hours. I think a time limit on unattended towels should be introduced or the practice banned altogether. At the weekend there were dozens of 'empty' beds, no people on or using them, but towels on them, this is so selfish and really should be addressed by the management.
In summary, we really like the hotel, the breakfast, Nomad and the pool, but the service simply has to improve in order for us to return a third time.
July 12, 2015
Rated 5.0 out of 5.0 by fayel Perfect stay
We really enjoyed our short stay in the Intercontinental Mar Menor.
At check-in we were offered refreshments and comfortable chairs instead of standing in front of a counter.
The holiday feeling started with such a kind welcome.
As Ambassador members, we got an upgrade to a junior suite. The suite was not ready so we were offered a standard double room to rest and refresh in the meantime.
We declined and waited for the junior suite. We had already the feeling that too much was offered to us upon arrival and had an excellent lunch at the Golf Club House Bar.
The junior suite 321 was comfortable. It had a large balcony overlooking the pool area and the 18th hole of the golf. The bathroom was large with an Italian shower and Jacuzzi tub.
A spectacular fan above the king size bed. The air-conditioning was fine, at least for us Europeans.
The room location was very quiet and next to the elevators to the Pool area, Spa and Golf house. So no need to cross the main areas of the hotel.
The windows are soundproof so no music coming into the room from the evening animation (finishes around midnight).
The pool area was nice with enough sunbeds. A big issue was the mold on the pool tiles. This has to be looked after.
We had twice an excellent dinner at the Nomad restaurant and the very best experience was the Mizu restaurant. Outstanding !
The buffet breakfast was very complete.
The Spa is beautiful. Unfortunately the indoor pool is not connecting with the Spa. Nor does the Gym. The treatments were very good and in an nice environment. The Zen Ritual of 2 hours is to recommend
They offer packages such as 30 minutes massage and a lunch at the Mizu (4 courses) for EUR 60. A real bargain.
The food and beverages prices are very reasonable for this kind of hotel category. A grocery shop is in the resort next to the hotel as well.
The entire hotel staff spoke excellent English and some French and were eager to help improving our Spanish skills and always treated us with a lot of kindness.
The car can be parked outside as the hotel lies in a guard secured resort. The only damage risk might be diverted golf balls.
Excursions to Cartagena and Cabo de Palos recommended at a short hour drive.
We liked almost everything : the resort, the room, the food, the staff, the spa, the atmosphere. Not much to complain about.
Improvements to be done to the way of excellence : clean the pool, reduce level of music at the relaxing area of the spa and during dinner time around the pool,
provide the newspaper if promised as this went wrong every day, the continental breakfast served in the room was very poor (never saw such a poor one even in lower categories)
The resort is fine for couples of all ages and families. A small program of sports and kids animation is offered and the DJ at night was more than OK. The food as said above was outstanding and not expensive.
July 12, 2015
Rated 4.0 out of 5.0 by Aschi07 a nice hotel with room for improvement
In general the hotel is in very good condition and good decorated in the public areas, it is very clean and good maintained.
All is spacious and comfortable, the food in the restaurants is over average with fair prices. Some staff is not full motivated and seems working the first day in this job, 10:30 in the morning there wasn't towels for the pool area, also not 13:00, this is strange!
Our junior suite "living room" was decorated with a very special sofa looks like from a thrift shop.
With a good management the step to a very good hotel is not fare and possible to reach. We will come back.
July 10, 2015
Rated 4.0 out of 5.0 by gcs69 great stay
a great hotel and great location, hotel itself is well maintained but take care with the pool, numerous broken tiles by the sun beds which are like glass.
lifeguard seems more interested if you are a hotel resident than the safety of bathers.
restauraunt great food and staff.
overall a great place to stay just needs some minor attention to pool.
July 7, 2015
Rated 5.0 out of 5.0 by SCMAT1 Luxury Stay
Fantastic Hotel. Suite was amazing.
The poolside facilities well looked after.
All in all a lovely hotel and would most certainly use again, have already booked for a further break at the same hotel later in the year.
July 6, 2015
Rated 5.0 out of 5.0 by NicetMic Quel bon souvenir
Mon épouse et moi-même avons passé un excellent séjour et penons à revenir rapidement.
July 1, 2015