Rated 4,4 out of 5 by 195
Rated 1,0 out of 5,0 by gcklech Elite? Je ne pense pas.
I booked a weekend at Intercontinental Le Grand for a romantic weekend break with my wife for my birthday on the weekend of December 15th 2013, and also to commemorate my asking her to marry me in Paris 15 years ago. The hotel exterior, ground floor and general interior is as beautiful as I had anticipated from the photographs I'd seen. The encompassing feeling of 1920's opulence is quite breathtaking upon arrival, and the charm of the bar and breakfast area is very rarely surpassed in any hotel. The staff were mostly very engaging (especially at reception for check-in and check-out), and the concierge very helpful. We also ate at Cafe le Paix which was very charming indeed. The staff had also prepared a cake and personal note for my birthday which was very much appreciated, unfortunately however this was where the positive became significantly diminished - something that would have been incomprehensible to me upon our arrival.
We were allocated a junior suite which was pleasant, however the bed clearly hadn't been made when we arrived, a fact that only became apparent to us on the Saturday when the room was re-made.
The room was stiflingly hot, resulting in a complete lack of sleep on the Friday night due to an almost inability to breathe. I mentioned this to the staff on the Saturday morning who promised to get it addressed, however when we returned to the room Saturday evening it was no cooler, and we assumed that perhaps it would take time to cool. We received no word from staff via phone call or written note informing us that maintenance had even checked it out. Unfortunately it didn't cool down overnight so likely had not been assessed, and we spent a second night sweating to death and unable to sleep.
I booked a taxi to take us to the Chez Georges bistro for my birthday meal at 7:10 pm on Saturday evening, something that the staff kindly organised without fuss earlier in the day. However the taxi arrived at 7:00 pm, ten minutes prior to the agreed time. We arrived downstairs at 7:10 pm to get in and promptly found that the driver was attempting to charge us €15 for his 'wait time' despite the fact that he had been booked later than he arrived. Upon discussing it with him he aggressively reversed the vehicle and challenged the valet who firstly attempted to tell me that the €15 is a fee for pick-up (something that I KNOW to be absolute rubbish being a frequent traveller across the globe), and then subsequently suggested that 'this was the way things work in Paris', and essentially implied to the taxi driver that we were in the wrong. This is NOT acceptable. As a result of the valet’s behaviour the taxi driver became even more surly and aggressive resulting in an unwanted and unlooked-for argument. Myself and my wife, having flatly told the fellow that we would not pay his farcical demand, were then forced to leave the taxi and wander the streets attempting to find another taxi which proved impossible given how busy the city was. We then spent hours walking from restaurant to restaurant being unable to get in and finally had to settle for some fast food and trying to find our way back to the hotel. Needless to say I was thoroughly unimpressed that my birthday was ruined, and embarrassed that we had not managed to make our reservation with the restaurant concerned.
I mentioned these issues to the Guest Relations Manager working on the Sunday morning who, though pleasant, simply said "The behaviour of taxi drivers is not something the hotel can control", with which I agree. However in my opinion the valet compounded the problem and the hotel can:
1. Find out the ID of the driver and ensure he NEVER gets used by the hotel again.
2. Question the behaviour of the valet who thought it best to side with an itinerant tax driver against paying guests of the hotel simply because he didn't want to attempt to solve a problem.
3. Mitigate the fact that what should have been a very special weekend was absolutely ruined.
Needless to say I still feel thoroughly underwhelmed by the whole experience, and the general disregard of the GRM is certainly contrary to my previous experience of Intercontinental hotels across the various continents. I have since had phone contact from the manager’s PA who firstly suggested I return to the hotel ‘to see how they are actually able to treat valued guests’. So I’m supposed to find another £1000 for a weekend away and pay again through the nose for a hotel experience grossly underwhelming the first time? Excuse me, but I’ll defer on that offer. She also essentially apologised and mentioned that I would receive a call / email from the manager himself today, which as of now has not occurred. I am not concerned however, because, as I mentioned to her, that since what was intended to be a very special weekend in one of the most beautiful cities in Europe had been ruined, hollow phoned or emailed gestures of apology seem worthless indeed.
IHG Royal Ambassador #869134801
18 de diciembre de 2013
Rated 5,0 out of 5,0 by kcvv Great stay - Reasonable price (for Paris)
Loved our stay. Great location, excellent service, nice rooms. As with all of Paris the rooms are small...if budget allows a junior suite at least is great. Felt Five star without Five star prices. Get the room with breakfast. Well worth it.
18 de diciembre de 2013
Rated 5,0 out of 5,0 by Dgould Over the Top Personal and Professional expereance
We were completely blow away by the lasting positive impression the complete team at the Grand did to make our anniversary celebration a complete success and memories we will never forget.
The GM Chris and his team went above and beyond to provide us with a one of a time memory to add to our top this list when we travel the world. We will setting the expectation bar very high for what they did to make our stay one we will never forget.
Please come and spend a special time of your life at the Grand, let them team there know why you are coming and they will add their special touch to ensure your over the top memory!
We will be back thank you Chris to you and your team.
3 de diciembre de 2013