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Email or Priority Club # PIN
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Forgot PIN
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If you have forgotten or lost your Personal Identification Number (PIN), we can email your PIN to the email address in your Priority Club® Rewards account profile.
If you do not have an email address in your profile, please contact your local Service Center  to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/priorityclub/email.
Priority Club # Email Address

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Priority Club # ZIP/Postal Code
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Please select a 4 number Personal Identification Number (PIN) which will be used to access your Priority Club® Rewards account.
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Thank you. Your PIN has been created. Please enter your email address so you can use it to log into the site in the future.
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Customer Care

Search

Access our information center to find answers to most Frequently Asked Questions.

Submit

Submit a Missing Points form. We will review your account to make sure you receive all the points you have earned. Report any additional concerns.

Contact

Need more help? Send us an email or contact your nearest Priority Club® Rewards Service Center.

Most Frequently Asked Questions

Account

Select to view answer. Select to hide answer. How can I sign in to my account online?
You may sign into your account at any time via the login box at the top right of every page.
Select to view answer. Select to hide answer. What if I have forgotten my membership number?
You can use the email address you put on file to log in, however, if that still didn't allow you to login you can call your nearest Priority Club Service Center or email us to retrieve your membership number.

Points

Select to view answer. Select to hide answer. How do I get credit for a missing stay?
A stay takes five to seven days from the date of check-out to post on your Priority Club Rewards account. In addition to that, stays prior to enrollment are not eligible for credit. However, as a Priority Club Rewards member you may request credit for stays up to six months after check-out. If you need assistance regarding missing stays or point postings, please submit a Missing Points Form.
Select to view answer. Select to hide answer. What do I need to do to ensure that I earn points or miles whenever I stay at your hotels?
To receive credit/points, be sure to provide your Priority Club Rewards membership number when making a reservation and again upon checking in at the hotel.

Rewards

Select to view answer. Select to hide answer. Will I earn points or miles on Reward Nights?
Points will not be issued when you stay on Reward Nights but you will earn points or miles on all eligible charges billed to your room during your stay such as food and beverage, telephone, and in-room movies at the current earn rate i.e. 10 points per dollar spent.
Select to view answer. Select to hide answer. How soon will I get my points back if I cancel a Reward Nights reservation?
You will get your points back instantly when you cancel a Reward Nights reservation.