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Email or Priority Club # PIN
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If you have forgotten or lost your Personal Identification Number (PIN), we can email your PIN to the email address in your Priority Club® Rewards account profile.
If you do not have an email address in your profile, please contact your local Service Center  to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/priorityclub/email.
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Please select a 4 number Personal Identification Number (PIN) which will be used to access your Priority Club® Rewards account.
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Best Price Guarantee Support Desk

Best Price Guarantee Support Desk

You must have a valid IHG confirmation number before filing a claim online or calling to file a claim.

Online process:

File a Best Price Guarantee claim form online or send an email to bestpriceguarantee@ihg.com

Alternatively:

You may also choose to contact the IHG Best Price Guarantee Support Desk directly during the hours of operation listed below.

From U.S. and Canada

An English speaking agent can be reached at:

  • 1-800-447-2981 (Toll Free)
  • +1-801-401-5206 (Not Toll Free)

Available 24 hours a day

From Europe, Middle East and Africa

An English speaking agent can be reached at:

  • +44 (0) 871 942 9115 (Not Toll Free)

Available 24 hours a day

From Asia Pacific including Australia, New Zealand & South Pacific

An English speaking agent can be reached at:

  • +632 857 8765 (Not Toll Free)

Hours of operation: Hong Kong Time: 9 pm to 9 am

A Japanese speaking agent can be reached at: +81 3 6230 4811

A Korean speaking agent can be reached at: +81 3 6230 3714

A Mandarin or Cantonese speaking agent can be reached at: +86 20 3419 8288

Hours of operation: Japan Time: 9:30am-17:00pm
(except Sat., Sun. and Public Holidays)

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