Great staffing here now they've sorted the training, but struggling with a tired hotel in desperate need of face-lift
Our stay (29/01/16) had building works outside hotel that were noisy very early
on the Saturday Morning - try to avoid rooms facing Back of Broad street if your noise sensitive.
Ignore the car park sign saying closed to the public - hotel guests still have access but no one tells you!
Bar does not know how to (or just would not) make a White Russian disappointing.
The club lounge is superb for drinks and quiet work or contemplation. The welcome drinks evening is very nice indeed and that alone is worth upgrading to a club room for,
The continental breakfast served in the club lounge is OK, but like the rest of the hotel is feeling a bit outdated and tired. I have been to other Crown plazas where club lounge had a far more refreshed and updated feel to the menu with better range of choice. However staff are attentive and the environment has peaceful and relaxing air particularly when compared to what can be a busy and noisy breakfast in the dining room.
Happy with some of the very good rates you can get on line for this hotel but I would be disappointed if I was paying full price! [Less]