I have, unfortunately, had to correspond with the General Manager - albeit, he/she hasn't replied - yet!
However, my stay last night was, in fact, a vast improvement on some of my previous
I didn't arrive until gone 02:00 and so appreciated, for once, non disabled guests hadn't parked in the disabled parking spaces - a real bonus.
Booking in was quick and methodical and when I entered my room, it wasn't as cold as it has been in previous stays.
This may seem like a doubled edged review, and maybe it is; however, the main point I would wish to make is that, I believe standards are improving; which creates hope that standards will continue to improve.
Thank you [Less]