I traveled to Augusta for my sister's funeral, so it was a difficult time. The staff was kind, thoughtful, efficient, and helpful. They quickly accommodated my requests and inquired often about my
condition (how are you? are you doing ok?). I don't believe I've ever experienced more caring or professional or helpful staff anywhere ever.
The room was nicely decorated and very well maintained. The shuttle was available for us with very little waiting time.
Any request (extra pillows, more Kleenex, etc.) was quickly fulfilled. It was incredible, really.
The hotel staff made a very emotional and hard situation much much easier due to their efficiency and caring. [Less]