The only thing that makes this a 4 star rating is the amazing staff of this hotel. They are attentive, personable, and always happy to assist you.
All members at the front desk are extremely easy
to talk to and knowledgeable about any questions or concerns you may have. Katy (sp?) especially went out of her way to help me with my check-out issues and got them resolved in a quick and timely manner.
The housekeepers are very fast and reliable; within a 15 minute time frame of getting food, my bed was made, I had fresh new towels, and the room had been vacuumed/cleaned.
The staff serving breakfast was very aware of which foods were more liked - they could tell guests down to the second when more of the desired food would be ready to eat, and actively sought out guests who'd asked them questions about food.
The only problems I had were with management... not really being around when I asked for them, being standoffish when I did try to speak to them, etc. This was also through all times of the day. I wouldn't have blinked if you told me the front desk actually ran the hotel; I wish it were so. [Less]