This trip was with my family (wife, 2 boys) for tourist/fun activities, instead of typical work trip. We made reservation, arrived a few hours early before check--in and asked front staffer James if
he could do anything for us. He checked us in w/out an issue but I then asked if we could upgrade to a suite. After a few moments he made arrangements so we could indeed stay in a suite but we would have to wait several minutes which we did so, no brainer. He provided us with refreshments and made sure we were comfortable in the breakfast area - he knew how to keep a family with little kids happy. I've stayed in Holiday Inn Express hotels 2-6 days a month for 2 years now and I think the service with James, breakfast crew, and management are the best of them all.
Will come back when I'm in the area for sure. We enjoyed the indoor pool and hot tub, although I'm always creeped out a bit by an indoor pool with the high humidity, echoes in the room (was so loud with my boys laughing/screaming in fun) but the area was clean and towels were plenty. Workout room was great, small but I expect/need nothing more. Overall great hotel, but extra kudos to James at the front desk! [Less]