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    Staybridge Suites Buffalo-Airport

    Take Advantage of Buffalo Hotel's Great Location.When you visit the Staybridge Suites Buffalo Airport hotel, you'll feel the stress melt away in the comfort of a spacious, apartment-style suite. Just off the New York State Thruway and near Cheektowaga, New York, the hotel's central location offers easy access to the Buffalo, New York airport. Use the hotel's free airport shuttle to cut travel costs, as it also visits businesses and destinations within a five-mile radius. We're also only 15 minutes from businesses in Williamsville, New York. The hotel's 24-hour Business Center and free Wi-Fi access make it easy to polish your presentation before meeting clients in downtown Buffalo, New York. This airport hotel's location isn't just convenient for corporate travelers; it's also within 20 minutes of the Buffalo Zoo, Walden Galleria Mall and other area favorites. Check out HSBC Arena to cheer on the Sabres if you want to feel like a true local. If you're here with a wedding party, ask about the free shuttle to Samuels Grande Manor and Brookfield Country Club. Let us welcome you home to this hotel in the Buffalo area and near Cheektowaga, New York. The hotel's Sundowner Reception is a great way to meet guests. Other convenient perks include a free laundry facility, Fitness Center and the BridgeMart. When you arrive, use the Transit Road entrance for easy access. The hotel is the highest point in Clarence, so you'll enjoy the great view!
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    Information rapide

    • Arrivée: 4:00 PM
    • Départ: 11:00 AM
    • Âge minimum: 21
    • Parking: Free
    • Imprimer la fiche d’information
    • Mises à jour importantes
      The Staybridge Suites Buffalo-Airport is now open. "}]" name="importantUpdates" />

    Points forts de l'hôtel

    • Laverie automatique sur place
    • Petit déjeuner buffet gratuit
    • Le service à Internet standard sans fil est gratuit pour tous les membres
    • Centre de fitness disponible sur place
    • Navette gratuite
    pet policy
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    local guide
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    green engage

    COMMENT S'Y RENDRE

    STAYBRIDGE SUITES BUFFALO-AIRPORT
    Palo Alto Airport of Santa Clara County
    20 Minutes, 10 Miles
    Commentaires des clients
    Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
    96%
    Recommander cet établissement

    Impression générale

    4,5

    en fonction de 203 avis
    96%
    Recommander cet établissement

    Ratings Breakdown

    203avis

    • 5 Étoiles
      148
    • 4 Étoiles
      34
    • 3 Étoiles
      11
    • 2 Étoiles
      4
    • 1 Étoiles
      6

    Poor service, disorganized

    By

    août 06, 2015

    club

    We had stayed at this hotel previously and had much better experience then. The hotel was going through a big staff turnover (as told to us by a manager) and it showed. No bedding for sofabed, non-working lights, unplugged items in the room, etc when we checked in to the room. Staff acted impotent to fix problems or address concerns. Promises to correct problems went unfulfilled. Pool area wasn't checked regularly - was dirty. Understaffed at breakfast - tables not cleared or cleaned, but food was kept stocked. Overall was a disappointing experience.

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    Double check to make sure you don't get DOWNGRADED

    By

    août 02, 2015

    We have stayed at this hotel multiple times, and have always had a pleasant experience. This time, however, completely changed our minds. We had always chosen this hotel for their suites with a separate bedroom, that way, our child can go to sleep at night in relative peace and quiet while my wife and I spend time in the living room having dinner, watch TV, etc. It is what sets them apart from a regular hotel room.

    On this trip, we had booked a 1-bedroom suite with one Queen and one Double bed. Upon check-in and receiving our room, we discovered that we were given a Studio Suite with one Queen bed only. There is no separate bedroom, just a run-of-the-mill hotel room, and no Double bed. We inquired about it at the Front Desk, and was told that someone named Nick had gone into the system and changed our reservation, one that I had already PREPAID for. Worse yet, the price I was being charged DID NOT CHANGE.

    First of all, to have your reservation changed on you is ridiculous. Secondly, to not be notified beforehand was downright insulting. It is like booking and paying to fly Business Class, only to be put in Economy without prior notice - IT JUST DOESN'T HAPPEN!

    I'm only give "Staff and Service" an extra star because Jessie at the desk went above and beyond, and tried her hardest to find something to accommodate us - either within the hotel or at another hotel altogether. But the other two staff members working with her on the night of August 1st were rude (one was wearing a suit and looked like a supervisor, who didn't even have the decency to address me with proper eye contact) and tried to make it seem like by offering to adjust the price and giving us extra reward points (which I don't care for!) that they were doing us a huge favour. They had completely missed the point on why we needed to have a separate bedroom, and seemed to think that it was no big deal. News flash: it was the biggest deal to us, and would have been a deal-breaker in booking at this location. Despite the fact that none of them would have prior knowledge of what Nick had done, some empathy would have gone a long way to ease a customer's stress and frustration.

    That brings me to another point: we were told that this happened because the hotel was over-sold - how can a good management team allow that to happen??? Maybe I'm ignorant to the hospitality industry and this is a regular occurrence, but this calls for better management to me.

    We had to make do with what we were given, and it was one of our worst nights ever. It was extremely loud as there must have been kids stomping above us, and there was not adequate sound-proofing since we could hear the alarm radio in the next room loud and clear in the morning before we were ready to wake up. Also, tried sleeping adjacent to an air conditioner unit that was louder than anything I have ever heard, and you can imagine the kind of sleepless night we all had.

    Although our price was adjusted, it bothers me to think that if this had happened to a family who was new to the facility and didn't know to bring it to someone's attention, they would have paid a lot more than they should. In a day and age when business practices, especially customer service, strive to be as transparent to consumers as possible, I find what happened to us on our trip extremely disturbing.

    We will not be returning. Thank you for taking the time to read this.

    Publié parHotelStaff
    août 04, 2015
    Angen917- Thank you again for sharing your comments on our sites. I understand how frustrated you must have been. I ask that you reach out to me directly at aimeeb@visitscott.com and give us a chance to make it right!
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    Another Quality Experience

    By

    juillet 31, 2015

    club

    I have used this hotel several times now, and each time I've been pleased with my stay. The rooms are clean and well laid out. The suite package is especially nice when staying for more than a couple days.
    The staff are always courteous and helpful and the grounds are kept very nicely.
    I happened to stay here once when the temperature was below zero pretty much the whole time with snow daily, but the walks and the parking lot were kept as clear as they could be.

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    Excellent service, great amenities,

    By

    juillet 31, 2015

    club

    Stayed for one night with my family (3 kids) and it was a great stay. Got a suite with 2 beds in the room which was perfect. The suite's living room and kitchen was a bit smaller than I would have liked but for the one night we were there, it wasn't a huge issue.

    Upon arrival, the staff were very friendly. And even the staff we bumped into at night were very courteous. Definitely great customer service.

    The suite was extremely clean and had anything you needed. The bathrooms were clean. The beds were comfy....overall, can't complain at all about the room.

    The wireless internet was GREAT! I've stayed at quite a few hotels and this has got to be one of the best wireless internet services I have had at a hotel. Never cut out, was never a weak signal and could access it from every room.

    The pool is a bit small but still very enjoyable, especially for the kids.

    Breakfast was great! Excellent food selection and quality. It was continually being refilled, even when it was close to the end of breakfast time. They had something for everyone.

    I would definitely recommend this hotel for short and long term stays.

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