Rated 3.7 out of 5 by 56
Rated 5.0 out of 5.0 by babs54 Great location and very comfortable
I really enjoyed the space that we had and the layout of the room. It was very quiet and the food was great.
03 July 2013
Rated 2.0 out of 5.0 by VeteranTraveler Cut your losses...stay somewhere else!
First issue: During a previous stay, the side door card-readers/locks were malfunctioning. They appeared to have been broken for quite some time based on the aged out-of-order sign and tape covering the card-reader slot. Over a month later, they STILL AREN'T FIXED! Their excuse is they are waiting on parts. Really? Hotel card readers are in such high demand that you must wait a month and a half to get one? The staff did not appear hopeful of the repairs being made during my stay.
Second issue: The layout of the kitchen in the king suite is horrible. The fridge sticks out in front of the sink and you have to reach around the fridge to cook anything..unless, of course, you are a 9-year-old with 14"-wide shoulders . Absolutely horrible layout!
Third issue: Not really an issue, but noteworthy... This is the only Staybridge I have seen with laminate countertops. Not a super big deal, but supports the notion that the owner(s) are cheap and don't want to make repairs to the property or pay for decent upgrades.
Fourth issue: Neither tapper was working. during social hour.
Fifth issue: Made the reservation well in advance and requested a room on ground floor. I even called early on the day of check-in to confirm a ground floor room. All I got was a room on the 4th floor and a response that they already filled those rooms.
Sixth issue: Some of the items normally found in Staybridge kithen were missing from my room. Not a big deal by itself, but when you combine all the negative, they add up to a poorly-maintained property with a staff that has no attention to detail.
I will not return to this hotel, and if I have time, I will look for a different hotel for the remainder of this trip. That is saying a lot because I have been known to drive 30 minutes out of my way to stay at an IHG hotel. I think I should cut my losses...
04 June 2013
Rated 5.0 out of 5.0 by WusiMAN Amazing
Very good food -Tues-Thursday and nice breakfast,
pleaseant to be in ,gathering and meet people.
21 March 2013
Rated 3.0 out of 5.0 by TravelinMellyMel Work with homelike comfort
I travel so much with work - when I discovered StayBridge suites - I was instantly impressed. I had a couple of issues at this location - like the room request and misc items thats why I scored average. Also the hot tub was not working and that was really disappointing. Also there was no recognition of being a Priority Club Member which was a little pet peeve of mine. But location was convenient and room was in great condition.
But its convenient to stay at this hotel because of the fridge / microwave and light dinner served in the evening was great.
I had an issue during stay - and the hotel manager addressed it immedietly to make sure I was satisfied.. Get that hot tub working - and it would have been a Great stay!
Also the bed was a little uncomfortable - not sure if I was just sore from overexertion during trip - but the bed was maybe ready for a rotate etc. The pillows were comfy though! The pool was nice and very accessible. And one side entrance was OUT OF ORDER which is why I had to walk around but overall OK to Average / Good stay..
19 March 2013
Rated 2.0 out of 5.0 by Dave555 Disappointed frequent traveler
I have used this property for the vast majority of my business travel to the area. In the past year I have seen a steady decline in the quality of the facility. Worn out carpet, exposed tack strips, cracked sinks, missing shower tiles and soap dishes as well as the need for paint are all common issues I've experienced in several rooms since the middle of last year. If there were another property close I would switch.
05 March 2013
Rated 5.0 out of 5.0 by Ronko Max Comfort
Comfort throughout! The rooms are spacious. Beds are the most comfortable. A great self serve breakfast and beautiful dinning area. I have stayed here now 2 times and each time the staff are out to serve their customers. A+
22 February 2013
Rated 4.0 out of 5.0 by Ithinkiveoversleptagain I think someone stole the clock radio?
I'm confused and even a bit concerned about the negative reviews posted above. It's possible I've just been lucky on room selection but I tend to arrive at checkin early or sometimes a few minutes before posted check in. (I'd guess the worse rooms if the stories are true tend to go to late checkin arrivals or walk-ins who arrive late).
And generally everything goes OK ....I'm usually visibly dog tired at arrival so maybe the staff shows pity on my weary soul and makes certain I get a decent room equipped properly for the most part.. or maybe my experience is more the norm . This hotel seems normal in relation to other stay bridges.
I've stayed at this location on two different occasions over the last couple of weeks, both times on pointbreaks ( and was recognized as a repeat visitor upon arrival by the staff). So these are essentially free nights...so If anything you'd think I'd get the sub par room with the holes in the doors..and the bottle cap under the sheets but no I simply got treated as expected..
Both times I was pleasantly greeted and treated at checkin, both times the feed bag was fine for evening reception and breakfast. Both times any staff member I passed in the hall or had contact with was pretty pleasant , offered a smile and said hello.,
Both times the rooms were sufficiently clean, a few odd smells in the hallways at certain times but I'd guess those are from the guests cooking in their well equipped mini apartments.
I've stayed in two different rooms both on the second floor, 227 and 213 . 227 was a double with a separate bedroom /living area and 213 was a single bed studio more motel room like.
Maybe it's customary not to equip the studio suites with clock radios...but 213 didn't have one.
(I missed it, it's always nice to have the clock radio not go off when it's supposed to and when you turn your head and realize you're going to be late for a meeting in a strange town or now have to get a late start on your day, but alas with out a clock radio I had to rely on my cell phone alarm to not wake me up on time., and yes I overslept again most likely due to these darn overly comfy pillows.).
So, If the studio suites do have clock radios, I'm sure it was just too good of a temptation for the last guest to leave in the room (me I stick with taking the little soaps). Perhaps the only other quibble would be placement of the TV and it's viewing angles and sort of limited cable selection, but otherwise everything else went fine aside from a loud screaming toddler across the hallway. Nothing within the control of the hotel was severely out of kilter....so maybe it's a room to room variation with the torn lampshades and ratty curtains and no toilet paper holders and holes punched in doors.....I've seen none of that so far., but I haven't seen Keith Richards checking in in front of me or grazing at the food area either.
You should feel completely secure in the surroundings, for no one broke into my car as that usually happens with the hotels/motels that have numbers in their names.
Enjoy your stay and please limit your evening reception beer consumption to 3 glasses (local regulation) but I think they can be tall glasses if you remember to bring your own.
21 February 2013
Rated 5.0 out of 5.0 by MickT Great stay, very friendly and attentive staff.
My wife and I really enjoyed our stay. The room was great. The breakfast and evening social were both very nice as well.
We will certainly be staying here again when we are in the area.
11 February 2013
Rated 3.0 out of 5.0 by Jackie9 Check-In
We have stayed at this location over the last 2 years as our daughter plays in a volleyball league close to the hotel. Rooms are great, hotel is clean, and breakfast is also very good. When we checked in at 5 p.m. we were initially told that our room would not be ready for another hour and were offered a smaller room. We were told several people had called in that day. We were then offered the type of room we requested. We felt the front desk person was rude.
10 February 2013
Rated 4.0 out of 5.0 by billm5006 Spacious rooms, very good service
Very good service and very nice complementary dinner buffet Tues, Wed, and Thurs. One of two available guest computers has been down for about 4 weeks now.
04 February 2013
Rated 3.0 out of 5.0 by staybridgeuser Usually a great place to stay.
I stay at this hotel very often and it's always been great except this time the room was obviously not cleaned properly before I checked in. There were lots of ashes between the bed and the night stand. That could have and should have been easily vacuumed. This ruined my experience because now I wonder what else was not cleaned well.
06 January 2013
Rated 5.0 out of 5.0 by Thepope Clean well kept
We had a very nice stay. Very good breakfast. Would stay here again if I get the chance
02 January 2013
Rated 3.0 out of 5.0 by nancy44 Christmas stay
We have stayed at the Staybridge Suites, Aurora IL many times. The condition of room 106 was terrible The bedroom door had 2 holes punched in it, the living room sheers were in tatters, the crisper drawer in the fridge had no top, the chair in the living room was missing (they did replace it after I called)
The pool was shut down........our grandchildren did not get to swim.
It was a VERY disappointing visit.
02 January 2013
Rated 5.0 out of 5.0 by Katto Great place to stay
We really enjoyed our stay at Staybridge Suites in Aurora, Illinois. It was our first time at a Staybridge, and we will definitely be looking for them from now on when we travel. Great place at a very reasonable price.
04 November 2012
Rated 3.0 out of 5.0 by Leon3 Average at Best
The staff at the Aurora / Naperville location are great. They are willing to do whatever they can to make your stay pleasant. The rooms are clean. The problem is with the upkeep of the equipment. I have had to move from rooms twice that I have just checked into because the air conditioner does work. The tread mills in the exercise room only work about half the time. One tread mill has not worked correctly for weeks.
This hotel is always full. My assumption is that as long is the hotel is full, you do not have to focus on the little things, because the rooms will be occupied anyway. It is funny how competition can change that thought process over time. Once again, you have a great staff of people at this hotel, just don't lose sight of the little things.
30 October 2012
Rated 4.0 out of 5.0 by itsirkdoow Nice hotel, clean and comfortable, but too many kids.
The hotel was nice, clean and comfoortable. The hot tub was great the first day until the hotel was overrun with kids and they swam in the hot tub and made it unusable for other guests. When we complained hotel staff said, "they do that all the time."
15 October 2012
Rated 3.0 out of 5.0 by Jim65 Breakfast and Kitchen staff below par for Staybridge
We stay at 10 different Staybridge properties throughout the year
on a frequent basis. The food preparation and selection is well below the quality level of most Staybridge Suites. Go to the South Milwaukee Staybridge to see how to run the business. The lady that runs it should be put in charge of Kitchen Quality Control and training for the Corporation.. Housekeeping is now going down hill as well. Today we had no bedspread and floor had not been carefully swept.
It only takes new management to fix these problems.,
We will continue to stay at this location but hope some changes can be made. Overall, considering the chain Staybridge is the best !
13 October 2012
Rated 1.0 out of 5.0 by Robin4 I was extremely disappointed in the room.
We walked in the room and the first thing we saw was a lamp shade that was hanging on the lamp all torn up. We looked around and there was not a lamp shade in the room worth using. ALL the walls were either marked up or dirty. The upholstery was all dirty. The bathroom didn't even have a holder, was missing, to keep the toilet paper on. The bathroom door was filthy and busted in. There was a bottle cap laying on the mattress under the sheet, had to remove it. It goes on and on. I let the check out lady know about this and let her know that if I was them I would not try using the room again until it was over hauled. You may be thinking why did we even stay? Because we had a 3 year old and a 6 year old with us and it was 7:30 at night. Too late to be looking for another place to stay. EXTREMELY DISAPPOINTED!!!!!!!!!!!! The room NEVER should of been used.
12 October 2012