Rated 4.7 out of 5 by 77
Rated 5.0 out of 5.0 by Munky Great hotel
My first time staying in a hotel like this and it was entirely positive. Only minor dissatisfaction was the poor wifi reception in the room. Otherwise, rate very highly.
19 July 2014
Rated 3.0 out of 5.0 by ish1514 Good rooms/poor service
As a Platinum elite club member, I was disappointed at the level of service compared to other IHG hotels.
There was no acknowledgement of my member status, no upgrade, and no offer of free drinks or any thing else.
The suite was well equipped and well furnished, and clean, good size TV and comfy bed.
Internet was very slow( speed test showed 1.52mbps)
Breakfast was good, but no orange juice available, and cheese omelettes where cold and stuck to bowl
I filled out a report card about a flickering bulb in the room, and handed it to a member of staff, but nothing got done, and when on first night I asked for a wake up call, staff member did not know how to arrange this.
Good building, shame it's let down by poor customer service
17 July 2014
Rated 5.0 out of 5.0 by JonnyNortherner Central location, great staff, recommended
Stayed here due to location - it's in the middle of everything so getting around is easy.
Staff were really welcoming
16 July 2014