Rated 3.7 out of 5 by 102
Rated 5.0 out of 5.0 by Nutnut74 Good
The staff were very helpful on arrival ,printing out a map to villa park for us.The room was large and clean.Only a 20 minute walk to the ground and 5 minute walk to star city Which has a great selection of eating establishments.The staff were also great in the morning . I will certainly stop here again next year .If I had to moan about anything it would be that the tv could have been bigger and the sausages weren't very nice.
12 February 2014
Rated 5.0 out of 5.0 by Manchester11 Good service and quiet
After reading some of the reviews was a little apprehensive but needn't of worried as received a warm welcome on reception who were also helpful. Clean comfortable room, large shower. Every thing in the room to make the stay comfortable.
12 February 2014
Rated 2.0 out of 5.0 by Ash79 Just like average bed and breakfast nothing special
First Sent in to wrong room than changed again.
Bathrooom was not clean.
The Beverage machine was not working.
A small bottle of water cost me £2.20
06 February 2014
Rated 2.0 out of 5.0 by tomasz A really poor experience.
No one of the staff members smiled or made conversation.
They were there to do a job and nothing more.
No benefits for Platinium members.
The room appeared large, with a big shower but were tired, dirty and felt a little grubby.
The carpet could been cleaner, lots of hairs on it.
Breakfast was ok.
The TV could not show programmes in proper format and we're not tuned.
Overall just disappointing so many little things are just wrong!
24 January 2014
Rated 3.0 out of 5.0 by eescotland Good Location & Ample Parking
Hotel is in a good location for visiting City Centre or surrounding areas. Plenty of on site parking. Free WiFi - Rooms were big and clean but I had strange plumbing sounds from toilet when rooms near were showering or using their toilets (toilet was bubbling). Service in the bar at night was very slow and the food very poor. I would advise visiting the entertainment complex across the road for food.
13 January 2014
Rated 3.0 out of 5.0 by Potsworth Comfortable Bed.
The room was very cosy but the carpet could of been cleaner, lots of hairs on it.
Had a good nights sleep, bed was comfortable.
Breakfast very basic, scrambled egg was very watery.
13 January 2014
Rated 5.0 out of 5.0 by Jocur5 Excellent all round service
I have stayed in many hotels and was looking for one that had parking and was close to certain locations. This hotel fitted the bill nicely - however after reading some reviews I was a bit apprehensive but I can honestly say it is one of the nicest and friendliest hotels I have stayed in. Quiet, friendly, clean and comfortable - the rooms are huge. We will definitely be back.
08 January 2014
Rated 3.0 out of 5.0 by Kalathoor Stay on Christmas day 2013
We stayed in a family room with our 2 children.The room was clean and comfortable.We checked in about 3 pm hoping to have something to eat at the hotel.We were surprised when we were told that there is no room service available and the kitchen only opens at 6pm.We were at the restaurant at 6pm and were told that most common items were unavailable.The menu was not at all impressive and we drove to the city and had our dinner there.
Basic breakfast with toast,cereals,egg,beans,sausages but no bacon etc. Few channels on the television.
There was only one staff throughout our stay handling reception,kitchen and restaurant.
Good hotel with basic facilities.
29 December 2013
Rated 4.0 out of 5.0 by Em1979 Lovely comfortable experience
I found the room on 'late rooms' and it was very reasonable. Staff were very helpful, breakfast was tasty and room was very comfortable. Will definitely stay again.
Thanks Holiday Inn :o)
05 December 2013
Rated 5.0 out of 5.0 by karenlouise Excellent Service
Lovely rooms , comfy bed , excellent breakfast , and very helpful staff
Sophia especially , needs highly praising went above her duties to retrieve a lost tshirt which i much appreciate and am very thankful
very very Helpful and a credit to your Hotel , will definitely recommend and stay again.
02 December 2013
Rated 4.0 out of 5.0 by RobinC Good Location & Close to Star City
We stayed in this hotel whilst visiting Birmingham for a show at the NEC, This included a days shopping in the city centre. The hotel is well located for both locations. This hotel is 5 minutes walk from the star city entertainment venue which includes a good variety of eating places and things to do. Breakfast was the usual good standard and well cooked & presented. The staff were attentive and helpfull.
20 November 2013
Rated 5.0 out of 5.0 by metallicat691 A great place to relax in comfort
My stay at the Star City hotel was due to attending an event at the NEC arena which was only a 15 min drive from the hotel. I stayed in a family room which had a bed so large that the kids slept with us. The room was clean and comfortable with added quality of an excellent shower in the bathroom. The breakfast, included in the deal was adequate with a variety of choice. Food quality was good though and the buffet system was value for money. Overall, I had a nice stay.
20 November 2013
Rated 5.0 out of 5.0 by Jennie10 Excellent stay
Stayed overnight at Star City Birmingham, A* service, room, Food lovely. Staff a delight so helpful and friendly, couldn't have done better in a 5 star hotel, Thank You
19 November 2013
Rated 5.0 out of 5.0 by Pjten10 Great place to stay
Stayed here 3 times in the last 6 weeks. Staff are lovely and very helpful good location only a short taxi ride to city. Will stay here again next time I'm in Brum
19 November 2013
Rated 5.0 out of 5.0 by london2345 Good location and great service
Hotel was exactly what we were looking for. Nice size room with a pullout bed and a cot in addition to a large double bed. Staff very friendly. Recommended.
02 November 2013
Rated 4.0 out of 5.0 by Babi29 Good value and comfortable room
I had trouble finding the hotel using my satnav. Once I had found the hotel everything was pleasant and satisfactory. Personally I prefer fresh coffee in the morning to the coffee machine but when breakfast is included, I can't really complain.
01 November 2013
Rated 1.0 out of 5.0 by Dante58 Not the best Holiday Inn Express
Had to go to reception every time I needed to get into my room and have the key card re cut.
There was an unpleasant smell in the bathroom
Hotel was busy and staff did not seem set up for it, juice machine only had one juice working when I went for breakfast, tables not cleared well
Food choice in the evening poor so went over to local shopping centre
As someone who spends an average of 150 nights a year in hotels this was one of the worst
29 October 2013
Rated 4.0 out of 5.0 by noggin18 Nice and clean Friendly staff
little moan television remote required new batteries, however did not ask staff for them as was already in bed when I realised.
Maybe should be part of room check.
21 October 2013
Rated 4.0 out of 5.0 by ajr1991 Good place to stay
Myself and my fiancee and child have stayed here four or five times now and always been a good pleasent stay would recommend
15 October 2013
Rated 4.0 out of 5.0 by shanners Nice, clean bedroom, nice food etc
My boyfriend and I stayed here for two nights. During the day we were away so i don't know what lunch and dinner is like, but we loved it. We arrived very late at 1.45am and a man at the reception gave us the code for the gate. I loved the fact that there's an electric gate with a password lock which made us feel secure when we parked our car.
Breakfast was your typical English breakie with Cumberland sausages, scrambled egg and baked beans. My only concern was with the scrambled egg as at one point the eggs had like this watery liquid in them which made it seem yucky. Apart from that, it was cool. There were yogurts, fruits, cereals, croissants, pains au chocolat, white and brown bread, and I particularly loved their chocolatté. There was also a range of beverages to choose from, including fruit juices.
Our room was non-smoking and it was amazing. The bed was large and cosy, the air con was easy to operate and overall it was lovely. The bathroom had hand wash and hand cream which I found handy, and in the shower there was a body wash, shampoo and hair conditioner. However, my only concern is the lack of some sort of bathroom fan to dry out the room from all that steam as the shower ended up smelling very damp by the evening, despite the fact that we left the bathroom door open to let some fresh air in. The smell obviously got worse the next day but good thing we were leaving. If there's something to be done about that, that would be great. I'm planning to come back again under more relaxed terms. Would recommend it to anyone!
09 October 2013
Rated 4.0 out of 5.0 by mavric Reasonable but not good
Hotel was okay, but could do with some upgrades - shower faulty, duvet uncomfortable. Fire Alarm went off one night and we were told this was a test by reception staff. Test at 3.30 a.m. in the morning??
26 September 2013
Rated 5.0 out of 5.0 by shak57 very hospitable and excellent service!!!
good manager and the staff were very friendly!! recomended highly!
24 September 2013
Rated 5.0 out of 5.0 by Talexr Wonderful Value
This was superb value for money, with included breakfast and WiFi, along with the usual needs such as comfortable bed, friendly staff, etc.
19 September 2013
Rated 3.0 out of 5.0 by CJA30 4 night stay at star city
I stayed there for 4 nights from Sept 3- 6, 2013. Beds were comfortable, room had ac and very basic furniture. doesn't worth £71 per night at all.
our room had a defective chair...i am 7 months pregnant and after sitting on it for 2 mins....the wheel snapped off. my partner called reception to report it and they admitted to knowing it had a fault. they however replaced it within minutes of calling them , which was good.
there was a reasonable selection/choices of foods for breakfast.....but it was the same every morning. :-(
Room service was poor, as the only thing they did each day was empty the bins and made the bed!
i would perhaps stay there again out of convenience...but it is not value for money!!!
09 September 2013
Rated 5.0 out of 5.0 by ToffeeNose Great base for trip to Cadbury World!
Initially undecided on which IHG hotel to spend my points at for a family trip to Cadbury World - plumped for this one due to the all inclusive breakfast.
Wasn't disappointed, friendly and helpful staff, room large and clean and breakfast also very good. Within easy reach of Cadbury World even allowing for roadworks in town - very happy all round.
07 September 2013
Rated 1.0 out of 5.0 by cornwallchris OH dear - tatty or what?
Tap that was hanging out of the basin hole, cobwebs hanging from the ceiling and the worst mattress of any holiday inn ever.
This is a bad one, there is obviously no real care going on.
I am sure all the boxes were ticked, but whoever who was responsible for checking the room had their light out, unless they knew and still let it.....................
03 September 2013
Rated 4.0 out of 5.0 by Sham4 Clean, tidy and family friendly
Nice staff, amazing value. Clean and tidy room. We went with our young children for a long weekend; easy access to Star City.
31 August 2013
Rated 1.0 out of 5.0 by ingosixx Terrible hotel
Not impressed with this Holiday Inn, very dirty and unfreindly,seemed like a glorified Truck Stop.
Not up to IHG standards.
30 August 2013
Rated 1.0 out of 5.0 by Mo1571 Nightmare
Worst hotel. If you think you are going to get a better experience for this majorly inflated price. Think again.
Never have I visited such a hotel. The night staff were not able to tell me whether I could have a late check out because 'they didn't work in the morning'. So rude. The whole hotel had a smokey scent to it.
Rooms were dirty and badly set out. If someone offered me money to stay there again, I would give them money not to. Ruined my bank holiday weekend.
I am not having a go just for the sake of it. It is actually the worst hotel I have stayed at in my life.
29 August 2013
Rated 3.0 out of 5.0 by Scenario Had the room been cleaned?...
...We weren't so sure actually! There was a plastic cover from a razor left in the bathroom, a few short hairs in the bed (possibly from the laundry process - but surely this should be checked anyway?) and a layer of dust on the arms of the chair in the corner of the room. If I was the manager, I would be having serious words with the cleaning staff. so for housekeeping I give 0/10. Everything else in the hotel was ok for a one-night stay and the staff seemed friendly and helpful.
29 August 2013