Rated 4.7 out of 5 by 110
Rated 5.0 out of 5.0 by ukuk Excellent city centre stay
Great welcome from Daniel on the front desk. Upgraded to a 1 bed suite due to platinum ihg status which was very much appreciated. Clean spacious room, fast reliable WIFI provided. Great stay would certainly use this hotel again when next in Birmingham.
Tip. Ask for a high floor room to get city views.
27 August 2014
Rated 5.0 out of 5.0 by Koko Lee Extremely comfortable
Central location, amazing rooms and suites with kitchen area, attentive staff... All in all, excellent!
27 August 2014
Rated 5.0 out of 5.0 by Socialite Family Birthday Trip From London
The staff were very nice and welcoming, especially Manager Danial who booked us in. He was very approachable and had a warm presence. Very good customer service and made us feel we were home away from home. Reservation Manager Nick was fantastic, he was so helpful and a great person to my young family. Every evening for an hour there is a gathering for the guest and Nick was organising the night we attended. He was just a STAR, making us feel comfortable and relaxed. Another staff called Jackie was wonderful. Always available to assist us with a warm presence, when we needed something.
My overall experience was FANTASTIC! The room decorations was a great choice of colours. The style was very modern and clean. The shower was so easy to operate and at the correct temperature.The hotel was so quiet and peaceful. Breakfast was good, lots of dishes and beverages to chose from. My only issue I had was trying to opperate the A/C and heating, which was a bit technical to operate and had to call reception to operate it. Spoke to Justin who was very happy to help and go it working from the reception.
Overall experience, will return and there was a feeling of being home away from home.
26 August 2014