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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    97%
    Recommend This Property

    Overall Experience

    4.7

    based on 173 reviews
    97%
    Recommend This Property

    Ratings Breakdown

    173reviews

    • 5 Stars
      134
    • 4 Stars
      30
    • 3 Stars
      4
    • 2 Stars
      1
    • 1 Stars
      4

    COMFORTABLE LODGING

    By

    28 March 2015

    club

    COMFORTABLE BED BUT NOT A COMFORTABLE SOFA. NO DINING TABLE OR ANY TABLE... TV SELECTION WAS NOT GOOD. SOFA WAS JUST A COUPLE OF FEET FROM THE TV. LOUD NOISE FROM ROOM ABOVE AND ALL FOOTSTEPS WERE HEARD AS MONSTER FOOTSTEPS. SAME WITH THE STAIRS JUST OUTSIDE OUR ROOM.
    DOG AREA HAD CHICKEN BONES STREWN ABOUT ALMOST EVERY DAY AND DOG FECES THAT WERE NOT PICKED UP EVEN THOUGH BAGS AND SCOOPERS WERE READILY AVAILABLE. NEEDED TO HAVE CONSTANT PATROLING I GUESS.
    BREAKFASTS WERE PRETTY GOOD AS WERE SOME OF THE DINNERS. HANDICAP BATHROOM NEEDED SOME SHELVES OR CUPBOARDS AND HOOKS FOR HANGING CLOTHES OR ROBE ON. STAFF DID INSTALL A COUPLE OF HOOKS FOR US, BUT WOULD NOT PUT ONE BY THE FRONT DOOR,,, AND IT RAINED .. NO PLACE TO HANG A WET JACKET OR UMBRELLA. BEDROOM DOOR IN ACCESSIBLE BEDROOM (WITH THE BATHROOM) WOULD NOT OPEN FAR AND MADE GETTING TO THAT SIDE OF THE BED VERY DIFFICULT. CARPET WAS VERY DIRTY AND OUR SOCKS OR FEET TURNED BLACK.. BUT WHILE WE WERE STAYING THERE.. A COMPANY CAME IN AND SHAMPOOED ALL THE ROOMS AND THE CARPETS STAYED WET FOR A FEW DAYS. WE ASKED FOR EXTRA TOWELS TO PLACE ON THE FLOORS AND WERE TOLD WE WOULD GET THEM, BUT WE NEVER DID. STAINS IN CARPETS NEVER DID COME OUT.
    ALSO IT SEEMED LIKE THE HOTEL WAS HAVING A SHORTAGE OF WASHCLOTHES AS WE GOT TOWELS CHANGED BUT ONLY GOT ONE WASHCLOTH PER BATHROOM A FEW TIMES A WEEK. I LIKE TO WASH MY FACE WITH A CLEAN WASHCLOTH EVERY MORNING AND EVERY NIGHT. S

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    Nice and Convenient

    By

    25 March 2015

    club

    We were pleasantly surprised. We were in Chatsworth for business and wasn't expecting much (not in a negative way, just no real knowledge of the area). We arrived at the hotel and at the front, it didn't seem like anything special, but once we entered and was greeted by the staff and went through our check-in, and ultimately into our suite, we just kept getting wowed by the facilities and friendliness of the staff.

    If we're ever in the area again, we'll definitely be back here.

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    Ok for a Suite

    By

    21 March 2015

    club

    Hotel had all the basics covered but for some reason we were left wanting. The breakfast is only a little bit better than some of the lesser priced hotels. The beds were ok but for some reason we just could not get a good nights rest. It seemed like the head of the bed was on a downward slant. The couches seemed a little worn. I guess I expected a bit more for this price range.

    Posted byHotelStaff
    24 March 2015
    Hi Empire Guy, Thank you very much for taking the time to share your review. I was sorry to hear that your stay did not exceed expectations and that you did not get a great nights sleep. Our maintenance team will inspect the bed and sofa from your suite to make sure everything is in proper order. We truly appreciate you letting us know your concerns, as this helps us to continually improve our service. We thank you for choosing to stay with us, and would love the opportunity to welcome you back in the future and show you an improved stay. Sincerely, Jennifer E - Hotel Manager
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    Clean and spacy room

    By

    21 March 2015

    club

    I love this hotel. Complimentary breakfast and wifi.

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