Staybridge Suites | Frequently Asked Questions
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It's easy to start earning points. Just travel, shop or dine out, and watch your points add up.

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Welcome to a simply rewarding experience.

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Here's to our rewarding relationship. We have so much more to show you.

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Ready for some great rewards? Use your points for Reward Nights, brand name Items, travel and more.

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Welcome to Spire Elite! A whole new level of benefits is yours to enjoy.

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If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
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Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

Frequently Asked Questions

Search our information centre to find specific answers to many commonly asked questions. By browsing through our topics, you'll be able to answer your questions when it's most convenient for you.

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How can I share feedback about a recent hotel stay?
We hope you had the best possible stay with us. Use our General Comment or Compliment online form to provide feedback and it will be sent to our Guest Relations Department.
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Where can I report a website problem?
We apologize if you are having any issues with our website. We want to hear about them so we can give you, and all guests, the best possible experience online. Use our Website Problem or Suggestion online form to let us know about your experience.
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How do we protect your privacy?
The privacy and security of your personal information is very important to us. We do not share your personal information in ways not disclosed in our privacy statement or without your informed permission. We value your trust very highly, and will work to protect the security and privacy of any personal information you provide to us and will only use it as we have described in our Privacy Policy.
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Is my credit card safe?
We at IHG are committed to keeping your personal information safe. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
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