Rated 4.3 out of 5 by 53
Rated 5.0 out of 5.0 by Octav Best guest services
One of the best experience we had for a long time refering the quality of the acomodation and the friendly atmosfere. Really good customer services.
27 November 2013
Rated 5.0 out of 5.0 by Fastone990 First Stay
My experience at this hotel was fantastic! The room was beautiful; the staff friendly & helpful; the breakfast buffett gave plenty of options. I will stay here again.
22 November 2013
Rated 5.0 out of 5.0 by Labyris Delighted With Free Upgrade
We had booked a one bedroom suite and since it was mid-week and not a peak time they upgraded us to a two bedroom suite. There is a kitchenette which enabled us to cook on the two burner cooktop with the pots and pans already stocked, eat off the plates that are also supplied--everything is there including salt and pepper. Full fridge too! I was delighted with the size of the tub and the bathrooms were much nicer than most even in nice hotels. With two bedrooms we spread out and I enjoyed a night's rest in a room at a temp I am most comfortable with (my husband enjoys an arctic chill). Three rooms meant three giant TVs as well.
It was a very restful stay and I only wished I could have stayed longer. We'll definitely be back and look for their properties wherever we go. The staff was great and there was a heated indoor pool and hot tub we also enjoyed.
They even serve a buffet dinner in addition to the breakfast though I might have wished for a vegetarian entree. Still, with our own kitchen it wasn't a problem.
And free wifi, unlike some expensive hotels I could name who inexplicably make you pay extra.
20 November 2013
Rated 1.0 out of 5.0 by JoeG2775 If you are not on extended stay, you will get stuck with the handicapped room
As a priority club member for many years, I was very disappointed with my stay. I booked a king sized bed room several weeks ahead of arrival. I had to request my complimentary priority club water & was charged $2 for an additional bottle. Then, without being told that my room was not available, I was given the awkwardly equipped handicapped room with a smaller bed.
I immediately requested with the front desk to be moved to another room with no satisfactory response or reason that the room I booked was not available. (Isn't that what a reservation means, that you are reserving a specific accommodation??) And from the ample parking spaces, I could only conclude that there was no way that all the rooms were filled. Several hours later, after settling in after a long flight from the east coast, the front desk then calls the room and informs me that there is indeed an available room, if I wanted to get out of bed and move then. Thanks a bunch.
19 November 2013
Rated 5.0 out of 5.0 by Star168 Received room upgrade for my Platinum status
I was travelling with my family of 4. Very glad that the hotel upgraded me to 2 bedroom suite in recognition of my platinum status. This hotel is at a very convenient location with a big shopping mall a couple of blocks away. Breakfast was presented very nicely. The burger for BBQ night could have been better though.
18 November 2013
Rated 3.0 out of 5.0 by tcknight Good but needs improvement
Lets start with the best. The hotel staff at this place are the friendliest and most accommodating in the business. I love these people.
Okay, here is the rest. I stay here at least every second week. I am a regular. I have not had a room to date that didn't have at least 1 light bulb out, bedroom television and/or living room television so stacked with static that it is unwatchable, and a broken shower curtain. Maintenance at this hotel is remiss. I have experienced broken ice makers and missing toasters and regularly have to go ask for silverware missing from the kitchen.
My biggest complaint is this hotel's propensity to double rates when something is going on in town. I am a Federal employee and they will give me a Government rate when they have empty rooms, but no matter how often you stay, if they think they can book all rooms at double that, you are toast and have to find something else.
Lastly, I travel with Lassie type collies. They are very clean. However, this hotel charges a higher pet fee ($75.00) than any other Staybridge Suite or Holiday Inn Express I regularly stay in. For instance, my very favorite hotel, Staybridge Suites Reno, Nevada, charges $25. That is a huge difference.
I like the staff. That makes it my regular hotel. But it is definitely a love/hate relationship. Maybe IHG should think about an ownership change?
17 November 2013
Rated 3.0 out of 5.0 by tailes Things to fix in the food area
We stayed here for two nights in early November while visiting the wine country. There is easy access of Highway 80, if you know where you are going. Unfortunately there are no signs on the highway and you can’t see the hotel from it either. It is kind of hiding behind some trees. We could not find the street on a phone but called and got excellent instructions on how to get there.
Check-in, by a lovely lady who had given me directions, was a breeze, I was acknowledged as a platinum member and received a nice goodie bag and she suggested I stop by in the morning be for heading to Napa (20 minutes) as there might be some coupons available (which there were).
The evening 'snack' was spaghetti #quite bland#, fresh bread sticks #warm and good#, and salad #very disappointing, lettuce and grated carrot, you could add black olives and very mild cheddar cheese, no tomato, cucumber, etc.#, but they did have wine and beer, served from 5:30 to 7:30. The young man on shift #Nov 4# was quite efficient and cared about what he was doing. The next night was baked potato with scant topping available and the same salad. Breakfasts were better, although not as good as Holiday Inn Xpress, however the young lady on shift had a scowl on her face and obviously did not want to be there. The first morning we had to ask for hot water for tea, the next morning there was no coffee #3 pots and all empty#, she filled 1 regular coffee and didn’t even check the other two pots, it seemed she just went to the back room to hide. It was also disappointing that most of the tableware were foam, so they all end up in a land fill.
Nice new rooms with full kitchen #including all pots, pans, and utensils#, living room with pull-out couch and TV and a very comfortable bed in the other room, had a very good sleep.
Stayed November 2013, traveled as a couple
15 November 2013
Rated 3.0 out of 5.0 by chris2203 not the best stabridge suites
On arrival the room that was allocated all you could smell was disinfectant which was covering up pet smells. 2nd room was ok but could have been cleaner. Stayed only 2 of 3 nights booked. Tumble dryers inop (2out of 3) juice machine inop at breakfast. No restaurants in walking distance. Try to avoid ground floor rooms if you do not want to sleep in a room that has had pets ( pets confine to ground floor).
11 November 2013