Rated 4.3 out of 5 by 4
Rated 2.0 out of 5.0 by Elizabeth123456789 Great but waited nearly two hours to check in
I was placed in this hotel by Delta due to a delayed flight. I arrived at the hotel before midnight. There were about 8 other people waiting with their luggage in the entry area. The entry area was quite small so the security guard encouraged some of us sit down in the very comfortable lobby area so as not to be constantly triggering the automatic door; it was quite cold outside. I followed her request as did two other gentlemen.; other passengers traveling in families chose to have one person stand in line while their families members went to sit down. Unfortunately, there was no system to determine who had come first. I had assumed I would be called when I was the next person, but more people continued to arrive. The check-in system froze or shut down. I suggested that the front desk clerk and/or security guard give us all numbers in the name of fairness and so that everyone could sit down. They did not seem interested in instituting any new system. It is not their fault, but I ended up having to wait close to two hours just to check in, and I had to wait much longer than people who arrived after me. There ought to be a plan and an orderly system for when many people are waiting. Simply taking down people's last names in the order they arrive and encouraging everyone to sit and be called in order would be an advancement. Fixing the computer system would also be recommended. I hate to imagine what would happen if 15 parties arrived at a similar time. Meanwhile, when I arrived at my room it was freezing because the heat was not on. It took over an hour to warm up. Perhaps if we were not allowed to enter rooms due to technical problems, at least the security guard could have been sent to get the heat started in the rooms?
However, I have to be fair and say the room is excellent. Nice bed, nice desk, spacious, fridge, stove, etc. Very clean too.
04 December 2013
Rated 5.0 out of 5.0 by Victory89 Excellent
The hotel was excellent. Staybridge is my preferred choice of hotels. This Staybridge exceeded my expectations. Everything was very clean and the ambience was extremely nice. I would recommend this establishment in a heartbeat.
02 December 2013
Rated 5.0 out of 5.0 by DocLef Beautiful property and great staff
The hotel property was beautiful. Very elegant decor. The rooms were the cleanest I have seen in a long time. Great design to the room and a very modern appeal just like I like it. The staff was fantastic from the GM down. I highly recommend this property and I will definitely stay here again. However, I did run into a small issue but with no hesitation it was resolved and all were happy from myself the guest, along with the staff who helped to resolve. Enjoyed my stay and I look forward to my next stay. Give this property a chance it really is great from the hotel itself, rooms, and staff.
18 November 2013