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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    90%
    Recommend This Property

    Overall Experience

    4.4

    based on 147 reviews
    90%
    Recommend This Property

    Ratings Breakdown

    147reviews

    • 5 Stars
      102
    • 4 Stars
      24
    • 3 Stars
      10
    • 2 Stars
      7
    • 1 Stars
      4

    Awesome stay in Hamilton county.

    By

    18 January 2015

    platinumelite

    This is one of the top versions of the IHG group hotels considering the type of room offered. I usually stay at Holiday Inn or Express, and always have a consistent experience. I stayed here because the program recommended I try other IHG hotels, so I picked this one.

    the room was clean and was almost like a full apartment, minus an oven. Full fridge, dinnerware, sink, toaster. Separate suite bedroom with king size bed. Plenty of outlets.

    probably what surprised me the most was the complimentary guest membership to Lifetime Fitness during my stay, which was 24 hours. If you've ever been there, you'll know it's more than a gym, a full spa with sauna/steamroom/pool/hot tubs/showers with free towels, etc.

    Posted byHotelStaff
    20 January 2015
    Thank you GManDavis for your wonderful feedback! We are so glad to hear that we were able to show you what Staybridge Suites hotels have to offer as part of the IHG family! We are really glad to hear that you also took advantage of our complimentary membership to Lifetime Fitness, and that you found that to be a wonderful benefit. We hope that you will think of not only our Staybridge when you return to Indianapolis and Hamilton County, but also look for other Staybridge Suites hotels in your future travels.
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    Excellent staff and facility

    By

    15 January 2015

    club

    The facility is clean, comfortable and very convenient. What sets it apart is the excellent staff. The are personable and very helpful. Any questions or problems are dealt with promptly and pleasantly. The food is very good and the gathering room is great for eating, socializing or working on a business project.

    Posted byHotelStaff
    17 January 2015
    Thanks for the perfect rating OMJ127. Glad you were able to enjoy the amenities of our hotel.
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    good place to stay

    By

    06 January 2015

    I stayed here for a one day meeting in the area. I enjoyed my brief stay here. Stove, microwave and fridge are the main reasons I like this hotel. I didnt use the free breakfast, but it was up and available at 7am. One thing I had a problem with were the pillows. I felt like I was sleeping on marshmellows, and even after I stacked them on top of each other I had problems sleeping. Otherwise than that no issues.

    Posted byHotelStaff
    13 January 2015
    Thank you Brian023 for your feedback. We are glad that you enjoyed your stay and that our kitchens are helpful to you. We apologize that the pillows were not comfortable for you. On your next stay please let us know that you would prefer a more firm pillow and we will be happy to provide a pillow that will help you sleep more comfortably.
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    Breakfast good but need more staff

    By

    05 January 2015

    club

    Breakfast was woefully understaffed and poorly laid out. Rooms were clean and comfortable, the bed was exceptional.

    Posted byHotelStaff
    08 January 2015
    kekn, We apologize that you did not have the best experience at breakfast. We have already discussed better scheduling to increase the service for breakfast and correct the under-staffing issue that you experienced. As far as the layout, we understand that it may not have worked as well as it could have, and we do have plans to increase the flow when we renovate our lobby and breakfast area in the near future. I am glad that you enjoyed your room and that your bed was wonderful! We do hope that that was able to overcome the less than satisfactory breakfast experience, and we hope that you will consider staying with us again.
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