Rated 4.1 out of 5 by 90
Rated 2.0 out of 5.0 by Nancyann45 Front desk short-staffed, room odors
Front desk not adequately staffed - only one person to manage incoming guests and also deal with inquiries and issues.
Room had pet odor and sewer smell. I reported the issue to the front desk (after waiting in line) and asked for a different room. I was told the hotel was sold out so there were no other options available for me. Later in the evening I received an apology phone call from the desk agent. However, I could not answer the phone when first called because the bedroom phone was out of order.
My bill was not accurate either. When the correction was made, the desk agent didn't offer any apology, she just made the adjustment.
21 October 2014
Rated 5.0 out of 5.0 by Liz K Comfortable, Consistent and reliable
We stay at this location whenever we are in town which is at least 3 times per year. Our son and family also stays here at the same time. It is a great location for us.
02 October 2014
Rated 5.0 out of 5.0 wonderful hotel
ONLY place I want to stay I think this hotel is the just wonderful.
02 October 2014
Rated 4.0 out of 5.0 by reb59 Clean and Comfortable
Comfortable, clean, and well kept. Please complete the construction. There are a lot of people we met that stay there for medical reasons and there should be a part of the hotel that they are assigned to that is quiet and comfortable.
30 September 2014
Rated 4.0 out of 5.0 by Jim e18 Comfortable bed and great staff
I would stay there again, great location. nice property, I like the outside courtyard or patio area. We sat out a couple nights and socialized.
22 September 2014
Rated 4.0 out of 5.0 by niceplace14 Pleasant place
Nice rooms, nice staff good breakfast. Nice food for social hour. Very quiet. Pets don't seem to be a problem.
19 September 2014
Rated 5.0 out of 5.0 by bstrig Home away from Home
The staff at this hotel is unlike any other. Everyone you encountered was smiling, helpful and willing to go above and beyond to accommodate you. I cannot say enough about this hotel. This was my second stay at this property and it will be the only place I stay with any future visits to Chicago.
18 September 2014
Rated 5.0 out of 5.0 by fred215 Needed a newer mattress-other than that fine
Our stay at the Staybridge Suites was almost perfect, except for the mattress being soft -other than that, enjoyed the breakfast buffett as well as the exercise place-also the business center was great for our use .
Definitely would try to return to this hotel.
17 September 2014