Rated 4.7 out of 5 by 61
Rated 2.0 out of 5.0 by KPQ84 Poor stay, rough sleep
I was booked in on Sunday night and noticed a loud buzzing noise. I had trouble sleeping and complained on Monday morning. I was informed that I had been placed directly above the boiler room which was having issues. They told me it was being worked on. When I returned from work on Monday the sound was still present. I wasn't offered another room until 10pm Monday when I called for a wake up call the next day.
I was very disappointed that as an Elite Platinum member, having stayed at this hotel on prior trips, I was placed above a known problem. Further adding to the issue was nothing was done about it until Tuesday when it was finally fixed. I know the staff has little control over such matters but management should be aware of potential issues and avoid booking people into rooms that could be affected.
15 July 2014
Rated 1.0 out of 5.0 by PL333 Beds were horrible
Overall Hotel is fine but the beds were very uncomfortable
14 July 2014
Rated 5.0 out of 5.0 by Cassielou Great experience
Everything was great, the staff were friendly and helpful, the room exceeded expectations and breakfast selection was good.
09 July 2014
Rated 5.0 out of 5.0 by Ottawan Friendly staff, nice room, deep pool
Our last minute stay was great. The front desk staff was very helpful, even going so far as helping me get oatmeal for my hungry baby when we checked in late in the evening. The room was very spacious with modern decor. The pool was great - warm and had a true deep end. The hot breakfast buffet was great and had a large variety.
01 July 2014
Rated 5.0 out of 5.0 by slopoke Great service
Staff were a great help in meeting our requests. Coffee service in the early morning could be improved upon.
01 July 2014
Rated 5.0 out of 5.0 by Nana Jane Comfortable Suite
Loved the large one bedroom suite. The beds were comfortable. There were several of us in the room. There was plenty of room, it was great having a full sized refrigerator.
29 June 2014
Rated 5.0 out of 5.0 by myersrpi Clean rooms with modern look.
Stayed here for the Syracuse 1/2 Ironman. There were many people in the hotel for the same race. The hotel offered to start breakfast for people in the race a 5AM which was nice but we left at 4AM so we couldn't take advantage of it. Hotel is about 25min from the race start. Rooms were very clean. Nice modern look to the room. It's nice that the hotel was attached to the Holiday Inn so we could walk inside to the pool and restaurant.
25 June 2014
Rated 5.0 out of 5.0 by Rohde Comforable bed and great service
I have said it all in this survey and I would highly recommend this facility to others. This is one of the best hotel stays I have experienced in a long time.
19 June 2014