Rated 4.4 out of 5 by 59
Rated 5.0 out of 5.0 by Otown Great first experience.
Our family of four stayed in a two bedroom suite, very comfortable and quiet hotel. We thoroughly enjoyed the buffet breakfast and were pleasantly surprised by the complimentary supper. We plan on staying here again.
17 November 2013
Rated 5.0 out of 5.0 by wytv toronto visit
love the hotel, location , staff (specially suresh who made things easy for us upon check in, accomodated our requests)
breakfast and price!!!
15 November 2013
Rated 5.0 out of 5.0 by jamesb11 Perfect for a night or a week or longer.
Booked online at a great price and arrived in a hurry to get to see Al Jarreau who was performing nearby. How will we get something to eat before AL? No problem. Our hotel was serving hot soup and sandwiches. It just got better from there. Excellent and friendly staff, a beautiful, spacious and fully equipped suite, comfortable beds. We hated to leave. In short, the next time we are in north Toronto we will be back at this hotel. Thank you very much!
10 November 2013
Rated 4.0 out of 5.0 by Superdave1975 Good enough for business travellers
Great breakfast buffet, friendly staff, the only problem I had encountered this time was dirty bathtub and just surprised that housekeeping would leave a lotion tube that has already been used by previous guest, that's definitely something I would not expect too see out of any hotel. I guess if possible, more channels on cable would certainly be a huge plus!
10 November 2013
Rated 5.0 out of 5.0 by Paintequip Don't miss this excellent hotel
This property has just been completely and very professionally renovated. It is situated in the middle of a quiet upscale neighbourhood. Tremendous value. Almost as good as being at home.
01 November 2013
Rated 4.0 out of 5.0 by Much2kool Aggravating start to the stay.
Have stayed at this Staybridge suites on 2 prior occassions without a hassle. Nice rooms, good food, good location. Never had a problem before. However, this stay started off bad. We had booked a King Studio about a month before and had a confirmation. Upon arriving after midnight from a long journey, we were not told that our room type had been changed. After unloading most of our luggage we checked out the room. It was a Queen Suite, not a King Studio. The fact that there was a bedroom door was of no consequence. However, the drop down in bed size from King to Queen was unacceptable.
I contacted the 800 number and talked to customer care. She told me that the hotel upgraded us. Upgraded ??? How is dropping from a King size bed to a Queen an upgrade? Nothing could be done that late at night and were told to contact the front desk in the morning.
The next day, we discussed the situation with the front desk. They apologized for the inconvenience (a stock answer to everything). We were then told that we would be reassigned to a vacant King Suite that day. The front desk clerk told us to pack up our belongings and leave the suitcases in the old room. They will move everything to the new room for us. We were given a new key and off we went for the day.
When we returned to the hotel for the night, we went to the new King Suite. Looked great, clean, and fresh. Just what we originally wanted. But where were our luggage and packages? It was late and we wanted to get to bed. My wife went to the front desk and explained the situation. The clerk on duty stated that she never got any instructions to move our goods, and they were still in the old room -- a lot of stuff too. First of all, when a hospitality business makes a commitment to a customer, it MUST be kept.
The clerks on duty told her they could not leave their posts to help get the luggage transferred, and that she was on her own So, angrily, my wife got a rolling dolly and moved everything herself.
This was unacceptable treatment from a major hospitality corporation. But it was late at night, so we shrugged it off. They did give us a discount on the first night's stay to help take the sting out of the ordeal. The hotel staff should have done everything within their means to accommodate the guest and ensure the guest's comfort. In this case, the ball was dropped.
The rest of the week's stay was fine and uneventful. Probably an isolated incident, but I hope that the staff can be better trained to handle pop-up situations.
28 October 2013
Rated 1.0 out of 5.0 by Trej Way off
I have stayed in Staybridge hotels before. I like the concept, but this establishment is simply below par. Check in was slightly off as the attendant was training a new person and spent 10 minutes (I kid you not) on a problem case and told me it would be a while. I fell asleep on the chair, and he finally realized he should check me in rather than try to handle this complex exception. He did not great me as a Platinum, and explained that he was training a new person. It was 2:15 PM and he told me there were no rooms yet. That happens - rarely - but it is within their rights as I was a little early for check in. I sat and worked in the lobby while I waited for a room. After 30 minutes I approached the front desk and reminded the slightly scattered attendant that I was waiting for a room and not to forget me. He said he hadn't. Literally 90 seconds later, he came to get me stating that a room was ready. Seemed coincidental. Maybe he would have come to get me anyways. Maybe he had forgotten me.
Then came the real problem. The room itself. Although lovely, it reeked. I had work to do and had waited long enough to get in, so rather than deal with the front desk (who seemed incompetent to be honest), I opened some windows. It smelled of stale sweat, and I hoped a good airing out would help. I didn't notice the smell as much by the time I went down to dinner.
Here was another problem. The sandwiches and soup. The soups were fine, but the sandwich bread was hard enough and stale enough as to be uneatable. There was no mustard, so I drowned everything in mayonnaise, hoping to render it moist enough to eat. I finally just threw out the bread and ate the insides. I saw a family that had piled up all the stale bread on a plate and the dad threw it all out with an apologetic "it's stale". No need to excuse himself. We should never had been fed this garbage.
I bought a chocolate bar from the pantry since I'd only eaten salad, soup, and breakfast meat (and cookies - they were good). :) As I lingered in the lobby area, I was struck by the number of dogs in the hotel. I never like that as animals are obviously going to dirty up a hotel and the rooms. Maybe that's why there were stains in my room and that awful smell. Hopefully it was gone....
Back to the room, and it still stank. I closed the windows as it was getting cold. I got used to the smell again, but when I went to bed, I discovered the root cause of the stench. It was the beds. The pillows and sheets.
I was really disgusted now. I theorized that maybe this was what their soap smelled like, that maybe I wasn't inhaling other people's sweat or pet dander.
At 2 AM - unable to sleep - I experimented with the pillows and found that two of them on the other bed seemed to smell clean. I threw the others on the floor and slept on those two. The bed linens still smelled, but at least my head seemed to be on something clean.
I woke up exhausted and enjoyed a very good breakfast. No issues there.
If you accept and encourage animals, you have to really clean the rooms!! Wash the sheets!!! My room was a huge problem and my stay was very adversely affected. I won't ever stay here again. It tarnished my entire image of the longer stay hotels.
28 October 2013
Rated 5.0 out of 5.0 by Elkins Great service, good value, good location.
I have stayed many times in the hotel over the years, have recommended many guests.
Great service, lovely rooms, good value.
Good breakfast. Great staff.
Will return next year.
27 October 2013