Rated 4.3 out of 5 by 64
Rated 5.0 out of 5.0 by NHPeeWeeHockey The Best Customer Service Experience
Hey Diana (Operations Manager),
We just wanted to send you a note thanking you for accommodating our team this past weekend, providing us a meeting room and allowing us an early checkout from your facility. Although we weren’t successfully at the tournament, how you and your staff approached and dealt with our circumstance was exceptional and noted by all our families. Good things are rarely communicated in your business so we wanted to be sure that we did!
Thanks again for all you did and Merry Christmas,
The Families and Coaching Staff of the New Hamburg PeeWee AE Huskies Hockey Club.
17 December 2013
Rated 3.0 out of 5.0 by Birdie18 Not too good an experience!
I stayed in this hotel a few times with good experience. However, this last time we stayed was not too good an experience. First, after a long (5 hours) drive and arrived the hotel lobby at about 3pm, I expected a clean home would be waiting for my family (with my wife and two daughters), the front desk staff told me the room has not yet done and should be ready in about 15 minutes, so we waited patiently at the lobby for about 30 mintues, then I asked the staff again and the room still not yet ready. We finally got our room after more than an hour wait. When we checked into the room we find out there was some strong smell in one of the washrooms, I then turned on the exhaust fan and hope the smell would go away after our return from dinner. We returned to the room at about 9pm and the smell still in the washroom, since it was late and we only stayed for one night we did not ask for a change of room. We like this hotel because of the location, good breakfast, and good size room. However, we really disappointed this time. I hope we will not have similar experience if we go to this Staybridge again.
16 December 2013
Rated 5.0 out of 5.0 by AndreaM Great Place for pets and people
We went with our dog. We had reserved a 1 bedroom suite and we were upgraded to a 2 bedroom suite. We had 2 bathrooms a kitchen and a living room. Everything was renovated and clean.
The staff was very nice. Check-in and Check-out was fast and easy.
11 December 2013